Git vs. ServiceNow IT Service Management

GIT is good to be used for faster and high availability operations during code release cycle. Git provides a complete replica of the repository on the developer's local system which is why every developer will have complete repository available for quick access on his system and they can merge the specific branches that they have worked on back to the centralized repository. The limitations with GIT are seen when checking in large files.

Incentivized

It is well suited for medium to large companies that require a tool to allow users to create IT requests, have a self-service portal, track the completion of such requests and have access to KPIs to understand the satisaction level of the requestors. It is not the best tool if you want to have a heavy personalized IT Service Management tool to cater to all your needs or when you want to have an easy way to search for past tickets using specific keywords.

Incentivized

• Ability to create branches off current releases to modify code that can be tested in a separate environment.
• Each developer had their own local copy of branches so it minimizes mistakes being made.
• Has a user-friendly UI called Git Gui that users can use if they do not like using the command line.
• Conflicts are displayed nicely so that developers can resolve with ease.

Incentivized

• Integration
• Good search capabilities. Applications are created within CMDB and we can search for the app to see the changes, incidents and problems created
• Reporting. Great store of MIS reports and will let you to create custom reports
• Visual Task Boards - use it as Kanban boards

• There can be quite a number of commands once you get to the advanced features and functionality of Git. Takes time to master.
• Doesn't handle static assets (ie: videos, images, etc.) well. Although in the recent years, new functionality has been introduced to address this.
• Many different GUIs, many people (including myself) opt to just use the command-line.

Incentivized

• Finding requests that I opened and have since been completed by the assigned group/individual is very difficult to accomplish unless I've written down the request numbers somewhere.
• Requests that I opened and are subsequently closed, often continue to appear in the list of "My Open Requests" giving the appearance that they were not completed when in fact they were.
• It may exist, but if it does I haven't found it yet, which makes it less than intuitive, but I would like to see the ability to recall a request in ServiceNow.
• I believe our firewall rule change request for is a custom form, but it has a serious drawback. If I submit such a request and need to make a correction to it before it is approved, there isn't anyway for me to do so. The request has to first be rejected with the creation of a sub-task in order to edit it before it is resubmitted for approval.

Incentivized

Git has met all standards for a source control tool and even exceeded those standards. Git is so integrated with our work that I can't imagine a day without it.

Incentivized

Excellent rating for exceptional service provided for efficiency and efficient output given by it. It helped both client as well business to coordinate better for the requirements they work. It help to generate reports for real time progress on task. It helps to keep active watch on progress made by all parties

Git is easy to use most of the time. You mostly use a few commands like commiting, fetch/pull, and push which will get you by for most of time.

Incentivized

It has helped us a lot, and after some training and getting to know the product, we are quite comfortable with it and feel much more capable of understanding what's going on in our IT environment. The only reason it doesn't get a perfect score from me is that there is a learning curve for both end users and IT admins using ServiceNow. Once you customize the UI and remove unnecessary fields. You are left with a very clean product that does what it needs to and does it well.

Incentivized

We have never had any issues with ServiceNow's availability that I am aware of in the two years I have been using it.

Incentivized

For a massive system, page loads are reasonably quick, including searches.

Incentivized

I am not sure what the official Git support channels are like as I have never needed to use any official support. Because Git is so popular among all developers now, it is pretty easy to find the answer to almost any Git question with a quick Google search. I've never had trouble finding what I'm looking for.

Incentivized

I would give it this rating because we have had no major issues with the support for ServiceNow after we implemented it at our organization. They seem to respond promptly and efficiently if we ever do need to open a support case with them about an issue we are having.

Incentivized

To type in what should be a text box, you have to click an empty cell, a tiny text box pop up opens with a check box and an X. You the. Type in the text box and have to click the check mark. If you have a bunch of fields to fill out, doing this is very annoying. Absolutely know thought went in to this. I'm sure somebody in marketing thought it was a good idea. It wasn't.

It's easy to set up and get going.

Incentivized

Without exception, every client I have worked with has been very happy with their resulting product. While this is partly due to my work, I must point out that the platform is the winning decision, not the implementer.

Incentivized

I've used both Apache Subversion & Git over the years and have maintained my allegiance to Git. Git is not objectively better than Subversion. It's different.
The key difference is that it is decentralized. With Subversion, you have a problem here: The SVN Repository may be in a location you can't reach (behind a VPN, intranet - etc), you cannot commit. If you want to make a copy of your code, you have to literally copy/paste it. With Git, you do not have this problem. Your local copy is a repository, and you can commit to it and get all benefits of source control. When you regain connectivity to the main repository, you can commit against it. Another thing for consideration is that Git tracks content rather than files. Branches are lightweight and merging is easy, and I mean really easy.
It's distributed, basically every repository is a branch. It's much easier to develop concurrently and collaboratively than with Subversion, in my opinion. It also makes offline development possible. It doesn't impose any workflow, as seen on the above linked website, there are many workflows possible with Git. A Subversion-style workflow is easily mimicked.

Incentivized

We used to use Jira to handle service tickets but it's way too robust for something this straightforward. Due to the nature of Jira, you needed to already have a lot of documentation and knowledge about who should be assigned the ticket, so the lift of creating a ticket was time consuming.

Incentivized

ServiceNow works as an enterprise solution.

Incentivized

• Git has saved our organization countless hours having to manually trace code to a breaking change or manage conflicting changes. It has no equal when it comes to scalability or manageability.
• Git has allowed our engineering team to build code reviews into its workflow by preventing a developer from approving or merging in their own code; instead, all proposed changes are reviewed by another engineer to assess the impact of the code and whether or not it should be merged in first. This greatly reduces the likelihood of breaking changes getting into production.
• Git has at times created some confusion among developers about what to do if they accidentally commit a change they decide later they want to roll back. There are multiple ways to address this problem and the best available option may not be obvious in all cases.

Incentivized

• We don't currently have a CMDB, so we are leveraging ServiceNow to build one using their ITSM and ITOM tools. This is a huge gap for us as a company and it will be a big win once this is in place.
• The core help desk functions are comparable to most other tools on the market, but SN does a great job of integrating that data with other modules like Problem, Change and Event Management to provide a truly integrated solution.
• The tool is expensive, so you will need to try to do as much as you can with the platform. We currently use other systems for HAM and SAM but will be including these in our ServiceNow instance in the future to help maximize our ROI.

Incentivized