Glia (formerly Salemove) vs Twilio

Likelihood to Recommend

It is well suited for repeatable user journeys that require a high touch and service environment. Glia excels at providing tools that enable and create engagement, in a diverse form of options and methods. It is fully customizable and integration is better than simple. Glia is probably less suited for an organization that is looking for a self-service engagement tool, not manned by users.

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Thomas Cesari

Sr Manager, Modernization

FairstoneFinancial Services, 1001-5000 employees

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If you've ever gone to use a multi-factor authenticated app, and not had your authentication device nearby, but had another device on-hand, Authy is for you. Authy makes it easy to turn any of your devices into your second factor for authentication, ensuring that your codes are always at hand. Even if you don't want to use multiple devices, users will appreciate the ability to back up their authentication codes, so that if their authentication device is ever lost, they can easily recover the codes to a new device, without having to re-register the new device with their applications.

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Verified User

Engineer in Research & Development

Pharmaceuticals Company, 5001-10,000 employees

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Feature Rating Comparison

Glia (formerly Salemove)

Twilio

Agent dashboard

Validate callers

Outbound response

Call forwarding

Warm transfer

Interactive voice response

REST APIs

Call scripts

Call tracking

Multichannel integration

CRM software integration

Glia (formerly Salemove)

Twilio

Inbound call routing

Recording

Quality management

Call analytics

Historical reporting

Live reporting

Customer surveys

Customer interaction analytics

Pros

The ability to conduct a co-browse session quickly and easily has been a big hit for our customers and employee base.
SaleMove is always looking for creative new ideas to help provide additional value to our customers.

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Verified User

Project Manager in Customer Service

Insurance Company, 10,001+ employees

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Easy implementation. Just a few lines of code.
Custom numbers for area codes (we have one in each different city).
Cost effective. Very cheap not only for a number (about $1 or so per number per month) but also for sending out automated SMS.
Good overview dashboards to see activity, send rates, and deliverability.
Number verification (so the text that makes you input a code) something we haven't used but will be adding in in the near future.

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Evan Laird

Chief Marketing Officer

DinelyInternet, 1-10 employees

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Cons

Lack of SMS integration.
The development required for integration into custom CRMs.
Roadmap features AI-powered initiatives, but it is a product that integrates with AI and not a new or advanced AI tool.

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Thomas Cesari

Sr Manager, Modernization

FairstoneFinancial Services, 1001-5000 employees

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There is some latency when calling international phone numbers.
You are charged for both incoming and outgoing calls so your costs can go up quite quickly depending on usage.
VoIP laws come into the picture depending on where you are located. You may need to get your IP whitelisted by your provider to allow VoIP calls within your location if this is the case for you. Would be great if Twilio could assist with this aspect.

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Verified User

Program Manager in Product Management

Human Resources Company, 11-50 employees

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Usability

No score

No answers yet

No answers on this topic

Twilio 9.0

Based on 1 answer

It really cannot get much easier. Simply sign in, verify the device and off you go. I have found Authy to be very easy and almost identical across all the devices I use. I am disappointed about the slow update process. Authy could use some updating, but I have not seen it yet.

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Verified User

Manager in Information Technology

Higher Education Company, 51-200 employees

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Support Rating

Glia (formerly Salemove) 8.2

Based on 1 answer

This is Glia's largest strength. The integration and initial configuration were done exclusively by Glia, freeing up our limited technology resources. Especially at the beginning of our relationship, the customer success team on a scheduled basis assisted in the review of our data and KPIs while offering strategies to improve services and achieve higher ROI. None of these services were offered for a premium and this demonstrates the commitment Glia has to launch successful partnerships.

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Thomas Cesari

Sr Manager, Modernization

FairstoneFinancial Services, 1001-5000 employees

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Twilio 7.3

Based on 14 answers

I've never had to contact Authy's support. Of course, that's because Authy is so simple and easy to use that there hasn't been any need to. Authy correctly implements the time-based one-time password (TOTP) protocol, and becomes it conforms to the standard, it easily replaces Google Authenticator for your needs.

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Verified User

Engineer in Research & Development

Pharmaceuticals Company, 5001-10,000 employees

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Alternatives Considered

The customer success team was superior, as was the possibility of pro-active engagements across all mediums and platforms. Pricing models in this space are comparable, however, the enhanced auxiliary features, as well as a stronger product road map for development, tipped the scales towards Glia. The product road map is always made available to customers, and most initiatives are deployed on time.

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Thomas Cesari

Sr Manager, Modernization

FairstoneFinancial Services, 1001-5000 employees

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Google Authenticator — There's no contest here, Authy feels like a much better choice. It's much easier to recover from a lost phone, and it's one less Google app on my phone.1Password — This is actually the next product we plan to evaluate; it's more promising for sharing accounts across multiple users.

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Jeff Eaton

Senior Digital Strategist

LullabotInternet, 51-200 employees

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Return on Investment

We have seen NPS results increase since using SaleMove

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Verified User

Project Manager in Customer Service

Insurance Company, 10,001+ employees

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Our ROI was improved compared to our previous providers. Twilio Voice fees are very reasonable comparing with similar alternatives.
We can add easily new phone numbers for as little as US$1 for newcomers and offices, just with the click of a button inside Twilio admin console.

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Verified User

Manager in Information Technology

Computer Software Company, 51-200 employees

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Pricing Details

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

Yes

Entry-level set up fee?

No

Glia (formerly Salemove) Editions & Modules

—

Additional Pricing Details

—

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Twilio Editions & Modules

Edition

Local Calls	$0.013¹
Toll-Free Calls	$0.013¹
Browser / App Calls	$0.040¹

Per Minute

Additional Pricing Details

—

Rating Summary

Glia (formerly Salemove)

Twilio

Glia (formerly Salemove)

Twilio

Glia (formerly Salemove)

Twilio