GLPI vs. InvGate Service Desk

InvGate Service Desk

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
GLPI	Score 9.7 out of 10	Mid-Size Companies (51-1,000 employees)	GLPI is an IT Service Management software based on open source technologies. It is a suite for IT, project, financial and user management. GLPI can support companies of any size, and offers both on-premises and cloud (SaaS) solutions.	$23 per IT agent/per month
InvGate Service Desk	Score 8.4 out of 10	N/A	The InvGate Service Desk is the ITIL / ITSM offering from Argentinian company InvGate.	N/A

Pricing

GLPI

InvGate Service Desk

Editions & Modules

GLPI Network Cloud: $23
per IT agent/per month
Basic: $1,455
for <10 IT agents; <500 IT assets
Standard: $4,365
for <50 IT agents; < 5000 IT assets
Advanced: $14,550
for >51 IT agents; > 5001 IT assets

No answers on this topic

Offerings

Pricing Offerings
GLPI	InvGate Service Desk
Free Trial
Yes	Yes
Free/Freemium Version
Yes	No
Premium Consulting/Integration Services
Yes	Yes

Entry-level Setup Fee

$1,200 per installation

Optional

Additional Details

Prices for on-premises support L.3 and editor´s guarantee depends on the number of IT agents and IT assets. The price for GLPI Network Cloud is unique price per IT agent/per month. IT assets are free of charge and unlimited on GLPI Network Cloud. End users are free of charge for both options.

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More Pricing Information

Community Pulse
	GLPI	InvGate Service Desk
Top Pros	No answers on this topic	Pro Set up Pro User friendly
Top Cons	No answers on this topic	Minus Reporting functions Minus Back end Minus Access data

Features

GLPI

InvGate Service Desk

Incident and problem management

Comparison of Incident and problem management features of Product A and Product B
	GLPI 9.2 1 Ratings 11% above category average	InvGate Service Desk 9.3 2 Ratings 12% above category average
Organize and prioritize service tickets	10.01 Ratings	10.02 Ratings
Expert directory	8.01 Ratings	9.02 Ratings
Self-service tools	10.01 Ratings	10.02 Ratings
ITSM collaboration and documentation	10.01 Ratings	9.02 Ratings
ITSM reports and dashboards	8.01 Ratings	9.02 Ratings
Service restoration	00 Ratings	9.02 Ratings
Subscription-based notifications	00 Ratings	9.02 Ratings

ITSM asset management

Comparison of ITSM asset management features of Product A and Product B
	GLPI 9.5 1 Ratings 14% above category average	InvGate Service Desk 9.0 2 Ratings 9% above category average
Configuration mangement	9.01 Ratings	9.02 Ratings
Asset management dashboard	10.01 Ratings	9.02 Ratings
Policy and contract enforcement	00 Ratings	9.01 Ratings

Change management

Comparison of Change management features of Product A and Product B
	GLPI 8.5 1 Ratings 1% above category average	InvGate Service Desk 9.0 2 Ratings 7% above category average
Change requests repository	9.01 Ratings	9.02 Ratings
Service-level management	8.01 Ratings	9.02 Ratings
Change calendar	00 Ratings	9.01 Ratings

Best Alternatives
	GLPI	InvGate Service Desk
Small Businesses	Agiloft Flexible Service Desk Suite Score 9.0 out of 10	Agiloft Flexible Service Desk Suite Score 9.0 out of 10
Medium-sized Companies	Agiloft Flexible Service Desk Suite Score 9.0 out of 10	Agiloft Flexible Service Desk Suite Score 9.0 out of 10
Enterprises	Ivanti Neurons for ITSM Score 9.2 out of 10	Ivanti Neurons for ITSM Score 9.2 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	GLPI	InvGate Service Desk
Likelihood to Recommend	10.0 (1 ratings)	10.0 (2 ratings)
Support Rating	- (0 ratings)	1.0 (1 ratings)

User Testimonials
	GLPI	InvGate Service Desk
Likelihood to Recommend	Teclib GLPI is a good solution for most companies. Incentivized Víctor Carrión Hontoria Sysadmin Read full review	InvGate This is well suited for someone who is looking for a basic help desk system (like we were). This product will get you out the door, but after owning it for several years now we have begun to look for more. The hardest part is that you cant get to raw data to use with other BI tools. If you want major customizations you will be limited Incentivized Kevin Smith Information Systems Manager Read full review
Pros	Teclib Tickering Inventory FAQ Incentivized Víctor Carrión Hontoria Sysadmin Read full review	InvGate Set-up of system. GUI is user-friendly. Incentivized Kevin Smith Information Systems Manager Read full review
Cons	Teclib No answers on this topic	InvGate The database for back-end is clunky and cryptic, and it is very hard to access data. The reporting functions are really lacking. Incentivized Kevin Smith Information Systems Manager Read full review
Support Rating	Teclib No answers on this topic	InvGate This is one area where they need a lot of help, especially for being selling an ITSM. The service desk is located in Brazil, and they have very few individuals that speak English. Multiple updates over the year have broken the language of the system and tickets have come out in a foreign language. Support is unable to fix issues that occur where downtime occurs. Updates are too fast. Revisions happen 3-4 a week. Incentivized Kevin Smith Information Systems Manager Read full review
Alternatives Considered	Teclib We selected GLPI because it is free software, and because of the potential it expected to have. We do not consider other alternatives. Incentivized Víctor Carrión Hontoria Sysadmin Read full review	InvGate At the time of comparison, InvGate had a better price and way quicker set-up time to get it up and running Incentivized Kevin Smith Information Systems Manager Read full review
Return on Investment	Teclib Quick resolution of incidents User satisfaction measurement Incentivized Víctor Carrión Hontoria Sysadmin Read full review	InvGate Upfront, it had a very good ROI compared to a homegrown system that was being used. Allows users to submit issues to get MFG back up and running. Incentivized Kevin Smith Information Systems Manager Read full review
ScreenShots	GLPI Screenshots	InvGate Service Desk Screenshots