TrustRadius

GLPI vs. InvGate Service Desk

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
GLPI
Score 9.2 out of 10
Mid-Size Companies (51-1,000 employees)
GLPI is an IT Service Management software based on open source technologies. It is a suite for IT, project, financial and user management. GLPI can support companies of any size, and offers both on-premises and cloud (SaaS) solutions.
$23
per IT agent/per month
InvGate Service Desk
Score 7.5 out of 10
N/A
The InvGate Service Desk is the ITIL / ITSM offering from Argentinian company InvGate.N/A
Pricing
GLPIInvGate Service Desk
Editions & Modules
GLPI Network Cloud
$23
per IT agent/per month
Basic
$1,455
for <10 IT agents; <500 IT assets
Standard
$4,365
for <50 IT agents; < 5000 IT assets
Advanced
$14,550
for >51 IT agents; > 5001 IT assets
No answers on this topic
Offerings
Pricing Offerings
GLPIInvGate Service Desk
Free Trial
YesYes
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
YesYes
Entry-level Setup Fee$1,200 per installationOptional
Additional DetailsPrices for on-premises support L.3 and editor´s guarantee depends on the number of IT agents and IT assets. The price for GLPI Network Cloud is unique price per IT agent/per month. IT assets are free of charge and unlimited on GLPI Network Cloud. End users are free of charge for both options.—
More Pricing Information
Community Pulse
GLPIInvGate Service Desk
Features
GLPIInvGate Service Desk
Incident and problem management
Comparison of Incident and problem management features of Product A and Product B
GLPI
9.0
2 Ratings
9% above category average
InvGate Service Desk
9.3
2 Ratings
12% above category average
Organize and prioritize service tickets10.02 Ratings10.02 Ratings
Expert directory8.02 Ratings9.02 Ratings
Self-service tools9.22 Ratings10.02 Ratings
ITSM collaboration and documentation8.52 Ratings9.02 Ratings
ITSM reports and dashboards9.52 Ratings9.02 Ratings
Service restoration00 Ratings9.02 Ratings
Subscription-based notifications00 Ratings9.02 Ratings
ITSM asset management
Comparison of ITSM asset management features of Product A and Product B
GLPI
8.7
2 Ratings
5% above category average
InvGate Service Desk
9.0
2 Ratings
9% above category average
Configuration mangement9.01 Ratings9.02 Ratings
Asset management dashboard8.52 Ratings9.02 Ratings
Policy and contract enforcement00 Ratings9.01 Ratings
Change management
Comparison of Change management features of Product A and Product B
GLPI
9.3
2 Ratings
9% above category average
InvGate Service Desk
9.0
2 Ratings
6% above category average
Change requests repository9.01 Ratings9.02 Ratings
Service-level management9.52 Ratings9.02 Ratings
Change calendar00 Ratings9.01 Ratings
Best Alternatives
GLPIInvGate Service Desk
Small Businesses
Agiloft Service Desk (discontinued)
Agiloft Service Desk (discontinued)
Score 9.0 out of 10
Agiloft Service Desk (discontinued)
Agiloft Service Desk (discontinued)
Score 9.0 out of 10
Medium-sized Companies
Agiloft Service Desk (discontinued)
Agiloft Service Desk (discontinued)
Score 9.0 out of 10
Agiloft Service Desk (discontinued)
Agiloft Service Desk (discontinued)
Score 9.0 out of 10
Enterprises
ManageEngine ServiceDesk Plus
ManageEngine ServiceDesk Plus
Score 9.4 out of 10
ManageEngine ServiceDesk Plus
ManageEngine ServiceDesk Plus
Score 9.4 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
GLPIInvGate Service Desk
Likelihood to Recommend
9.2
(2 ratings)
10.0
(2 ratings)
Usability
9.0
(1 ratings)
-
(0 ratings)
Support Rating
-
(0 ratings)
1.0
(1 ratings)
User Testimonials
GLPIInvGate Service Desk
Likelihood to Recommend
Teclib
GLPI is
well suited to an on prem environment, I work for a company that values open-source
software and European solutions.
I have no
experience with GLPI cloud hosted solution or their support as we have in house
devs that fix and improve our installation, their community in the support forum
is excellent if you have a question or want advice on an issue.
Verified User
Anonymous
Read full review
InvGate
This is well suited for someone who is looking for a basic help desk system (like we were). This product will get you out the door, but after owning it for several years now we have begun to look for more. The hardest part is that you cant get to raw data to use with other BI tools. If you want major customizations you will be limited
Kevin Smith | TrustRadius Reviewer
Kevin Smith
Information Systems Manager
Read full review
Pros
Teclib
  • Tickering
  • Inventory
  • FAQ
Víctor Carrión Hontoria | TrustRadius Reviewer
Read full review
InvGate
  • Set-up of system.
  • GUI is user-friendly.
Kevin Smith | TrustRadius Reviewer
Kevin Smith
Information Systems Manager
Read full review
Cons
Teclib
  • Lack of auto update mechanism.
  • Admin interface is somewhat dated.
Verified User
Anonymous
Read full review
InvGate
  • The database for back-end is clunky and cryptic, and it is very hard to access data.
  • The reporting functions are really lacking.
Kevin Smith | TrustRadius Reviewer
Kevin Smith
Information Systems Manager
Read full review
Usability
Teclib
We’ve used
GLPI for many years and the interface has gotten better with every major
release, the dashboard is easy to use and customizable.

With the
massive catalogue of plugins, you can change or add so many features and if you
have the right team, you can turn it into a completely unique piece of
software.

So, if the
default setup isn’t to your liking you can tweak it extensively.
Verified User
Anonymous
Read full review
InvGate
No answers on this topic
Support Rating
Teclib
No answers on this topic
InvGate
This is one area where they need a lot of help, especially for being selling an ITSM. The service desk is located in Brazil, and they have very few individuals that speak English. Multiple updates over the year have broken the language of the system and tickets have come out in a foreign language. Support is unable to fix issues that occur where downtime occurs. Updates are too fast. Revisions happen 3-4 a week.
Kevin Smith | TrustRadius Reviewer
Kevin Smith
Information Systems Manager
Read full review
Alternatives Considered
Teclib
We selected GLPI because it is free software, and because of the potential it expected to have. We do not consider other alternatives.
Víctor Carrión Hontoria | TrustRadius Reviewer
Read full review
InvGate
At the time of comparison, InvGate had a better price and way quicker set-up time to get it up and running
Kevin Smith | TrustRadius Reviewer
Kevin Smith
Information Systems Manager
Read full review
Return on Investment
Teclib
  • Quick resolution of incidents
  • User satisfaction measurement
Víctor Carrión Hontoria | TrustRadius Reviewer
Read full review
InvGate
  • Upfront, it had a very good ROI compared to a homegrown system that was being used.
  • Allows users to submit issues to get MFG back up and running.
Kevin Smith | TrustRadius Reviewer
Kevin Smith
Information Systems Manager
Read full review
ScreenShots

GLPI Screenshots

Screenshot of Dashboards for Asset Management and HelpdeskScreenshot of Asset ManagementScreenshot of Asset management: item viewScreenshot of User managementScreenshot of Helpdesk: Kanban viewScreenshot of Helpdesk

InvGate Service Desk Screenshots

Screenshot of Incident ManagementScreenshot of Built In and Customizable ReportsScreenshot of Knowledge Base