GLPI vs. N-able MSP Manager

N-able MSP Manager

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
GLPI	Score 9.2 out of 10	Mid-Size Companies (51-1,000 employees)	GLPI is an IT Service Management software based on open source technologies. It is a suite for IT, project, financial and user management. GLPI can support companies of any size, and offers both on-premises and cloud (SaaS) solutions.	$23 per IT agent/per month
N-able MSP Manager	Score 10.0 out of 10	N/A	N-able™ MSP Manager (formerly Solarwinds MSP Manager) is a cloud-based help desk and billing software for IT service providers, which includes a ticketing system, customer portal, technician mobile apps, billing tools, and reporting dashboards. MSP Manager offers a lightweight ticketing system with a quick entry feature that allows users to capture essential information such as customer name, service items, and issue details from any screen. Tickets can also be…	N/A

Pricing

GLPI

N-able MSP Manager

Editions & Modules

GLPI Network Cloud: $23
per IT agent/per month
Basic: $1,455
for <10 IT agents; <500 IT assets
Standard: $4,365
for <50 IT agents; < 5000 IT assets
Advanced: $14,550
for >51 IT agents; > 5001 IT assets

No answers on this topic

Offerings

Pricing Offerings
GLPI	N-able MSP Manager
Free Trial
Yes	Yes
Free/Freemium Version
Yes	No
Premium Consulting/Integration Services
Yes	No

Entry-level Setup Fee

$1,200 per installation

No setup fee

Additional Details

Prices for on-premises support L.3 and editor´s guarantee depends on the number of IT agents and IT assets. The price for GLPI Network Cloud is unique price per IT agent/per month. IT assets are free of charge and unlimited on GLPI Network Cloud. End users are free of charge for both options.

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More Pricing Information

Community Pulse
	GLPI	N-able MSP Manager

Features

GLPI

N-able MSP Manager

Incident and problem management

Comparison of Incident and problem management features of Product A and Product B
	GLPI 9.0 2 Ratings 9% above category average	N-able MSP Manager - Ratings
Organize and prioritize service tickets	10.02 Ratings	00 Ratings
Expert directory	8.02 Ratings	00 Ratings
Self-service tools	9.02 Ratings	00 Ratings
ITSM collaboration and documentation	8.12 Ratings	00 Ratings
ITSM reports and dashboards	9.92 Ratings	00 Ratings

ITSM asset management

Comparison of ITSM asset management features of Product A and Product B
	GLPI 8.5 2 Ratings 3% above category average	N-able MSP Manager - Ratings
Configuration mangement	9.01 Ratings	00 Ratings
Asset management dashboard	8.12 Ratings	00 Ratings

Change management

Comparison of Change management features of Product A and Product B
	GLPI 9.5 2 Ratings 10% above category average	N-able MSP Manager - Ratings
Change requests repository	9.01 Ratings	00 Ratings
Service-level management	9.92 Ratings	00 Ratings

Best Alternatives
	GLPI	N-able MSP Manager
Small Businesses	Agiloft Service Desk (discontinued) Score 9.0 out of 10	HaloPSA Score 8.2 out of 10
Medium-sized Companies	Agiloft Service Desk (discontinued) Score 9.0 out of 10	Planview AdaptiveWork Score 8.2 out of 10
Enterprises	ManageEngine ServiceDesk Plus Score 9.3 out of 10	Planview AdaptiveWork Score 8.2 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	GLPI	N-able MSP Manager
Likelihood to Recommend	9.0 (2 ratings)	4.0 (4 ratings)
Usability	9.0 (1 ratings)	- (0 ratings)
Support Rating	- (0 ratings)	3.9 (2 ratings)

User Testimonials
	GLPI	N-able MSP Manager
Likelihood to Recommend	Teclib GLPI is well suited to an on prem environment, I work for a company that values open-source software and European solutions. I have no experience with GLPI cloud hosted solution or their support as we have in house devs that fix and improve our installation, their community in the support forum is excellent if you have a question or want advice on an issue. Incentivized Verified User Anonymous Read full review	N-able It's a good company to grow with because as needs change there are more features available. Incentivized Tamara Ham Secretary Read full review
Pros	Teclib Tickering Inventory FAQ Incentivized Vctor Carrin Hontoria Sysadmin Read full review	N-able Web Based Automated Ticket creation Incentivized CM chris maddox Senior Consultant Read full review
Cons	Teclib Lack of auto update mechanism. Admin interface is somewhat dated. Incentivized Verified User Anonymous Read full review	N-able It is just simply too slow! The web interface requires patience, even when moving between tabs or menu choices. This is by far the biggest detracting element of MSP Manager. Input customization -- I would like the settings pages to allow me to customize some input screens, especially the Ticket Entry window. The "Quick Ticket" entry is missing a few key items I want in a trouble ticket, and the full ticket entry window has numerous fields I never use or are always the same, and so it just takes more time and effort than is necessary. Both the asset tracking and the knowledge base should be more robust and integrally tied into the RMM console, so that licenses, serial numbers, procedures, network data are quick and simple to access from either interface. Incentivized Les Klassen Hamm Owner Read full review
Usability	Teclib We’ve used GLPI for many years and the interface has gotten better with every major release, the dashboard is easy to use and customizable. With the massive catalogue of plugins, you can change or add so many features and if you have the right team, you can turn it into a completely unique piece of software. So, if the default setup isn’t to your liking you can tweak it extensively. Incentivized Verified User Anonymous Read full review	N-able No answers on this topic
Support Rating	Teclib No answers on this topic	N-able They're good at resolving issues when they arise. Incentivized Tamara Ham Secretary Read full review
Alternatives Considered	Teclib We selected GLPI because it is free software, and because of the potential it expected to have. We do not consider other alternatives. Incentivized Vctor Carrin Hontoria Sysadmin Read full review	N-able MSP Manager is a fully serviced paid option. Spiceworks is a free helpdesk. They both are very useful, but a company can just outgrow Spiceworks. Incentivized Verified User Anonymous Read full review
Return on Investment	Teclib Quick resolution of incidents User satisfaction measurement Incentivized Vctor Carrin Hontoria Sysadmin Read full review	N-able We have had to spend time and resources to create our own reports, as MSP Manager does not have them. Searching for a ticket requires scrolling, wasting time Incentivized CM chris maddox Senior Consultant Read full review
ScreenShots	GLPI Screenshots	N-able MSP Manager Screenshots