Gnatta vs. Spiceworks Help Desk
Gnatta vs. Spiceworks Help Desk
Product | Rating | Most Used By | Product Summary | Starting Price |
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Gnatta | N/A | Gnatta creates communication technology, tiered across 5 products for organisations from start-ups to multinational enterprises. Full channel coverage is available across digital channels including, webchat, email, messaging and social media; as well as traditional channels such as telephony. Using the bespoke Gnatta workflow engine, a combination of AI and automation are deployed alongside human advisors to ensure every inbound and outbound contact is managed by the right person or process,… | $30 | |
Spiceworks Help Desk | N/A | Spiceworks offers a set of free tools for IT network management and help desk support ticketing. The inventory management system essentially provides comprehensive device information for asset management. The Spiceworks Network Monitor provides information on observed IT for problem tracking and server performance monitoring. And finally, the Spiceworks Help Desk Software lets IT personnel stay on top of issues across the network with a ticketing system. Help desk roles with role-based… | N/A |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
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More Pricing Information |
Gnatta | Spiceworks Help Desk | |
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Top Pros | No answers on this topic | |
Top Cons | No answers on this topic |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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Gnatta | Spiceworks Help Desk | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | SAP Service Cloud Score 8.7 out of 10 | Salesforce Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Gnatta | Spiceworks Help Desk | |
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Likelihood to Recommend | - (0 ratings) | 8.8 (82 ratings) |
Likelihood to Renew | - (0 ratings) | 10.0 (29 ratings) |
Usability | - (0 ratings) | 8.6 (8 ratings) |
Availability | - (0 ratings) | 10.0 (3 ratings) |
Performance | - (0 ratings) | 8.0 (1 ratings) |
Support Rating | - (0 ratings) | 8.7 (26 ratings) |
Implementation Rating | - (0 ratings) | 10.0 (7 ratings) |
Product Scalability | - (0 ratings) | 10.0 (1 ratings) |
Gnatta | Spiceworks Help Desk | |
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Likelihood to Recommend | Gnatta No answers on this topic | Spiceworks Ziff Davis |
Pros | Gnatta No answers on this topic | Spiceworks Ziff Davis |
Cons | Gnatta No answers on this topic | Spiceworks Ziff Davis |
Likelihood to Renew | Gnatta No answers on this topic | Spiceworks Ziff Davis |
Usability | Gnatta No answers on this topic | Spiceworks Ziff Davis |
Reliability and Availability | Gnatta No answers on this topic | Spiceworks Ziff Davis |
Support Rating | Gnatta No answers on this topic | Spiceworks Ziff Davis |
Implementation Rating | Gnatta No answers on this topic | Spiceworks Ziff Davis |
Alternatives Considered | Gnatta No answers on this topic | Spiceworks Ziff Davis |
Return on Investment | Gnatta No answers on this topic | Spiceworks Ziff Davis |
ScreenShots |