Gnatta vs. Zendesk Suite
Gnatta vs. Zendesk Suite
Product | Rating | Most Used By | Product Summary | Starting Price |
---|---|---|---|---|
Gnatta | N/A | Gnatta creates communication technology, tiered across 5 products for organisations from start-ups to multinational enterprises. Full channel coverage is available across digital channels including, webchat, email, messaging and social media; as well as traditional channels such as telephony. Using the bespoke Gnatta workflow engine, a combination of AI and automation are deployed alongside human advisors to ensure every inbound and outbound contact is managed by the right person or process,… | $30 | |
Zendesk Suite | N/A | The Zendesk Support suite is a cloud-based customer support software built for better customer relationships. Designed to improve customer satisfaction and to support customers on any channel: text SMS, web, mobile app, phone, email, social media. The vendor states more than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Slack are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk offers a full suite of products to meet customer… | $55 per month agent |
Gnatta | Zendesk Suite | |||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Editions & Modules |
|
| ||||||||||||||
Offerings |
| |||||||||||||||
Entry-level Setup Fee | No setup fee | Optional | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Gnatta | Zendesk Suite | |
---|---|---|
Top Pros | No answers on this topic | |
Top Cons | No answers on this topic |
|
Gnatta | Zendesk Suite | |||||||||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Incident and problem management |
| |||||||||||||||||||||
Self Help Community |
| |||||||||||||||||||||
Multi-Channel Help |
|
Gnatta | Zendesk Suite | |
---|---|---|
Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Salesforce Service Cloud Score 8.7 out of 10 | Salesforce Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Gnatta | Zendesk Suite | |
---|---|---|
Likelihood to Recommend | - (0 ratings) | 8.3 (151 ratings) |
Likelihood to Renew | - (0 ratings) | 10.0 (40 ratings) |
Usability | - (0 ratings) | 7.7 (24 ratings) |
Availability | - (0 ratings) | 8.6 (13 ratings) |
Performance | - (0 ratings) | 8.0 (10 ratings) |
Support Rating | - (0 ratings) | 9.0 (29 ratings) |
In-Person Training | - (0 ratings) | 10.0 (1 ratings) |
Online Training | - (0 ratings) | 7.9 (9 ratings) |
Implementation Rating | - (0 ratings) | 9.0 (18 ratings) |
Configurability | - (0 ratings) | 9.3 (3 ratings) |
Gnatta | Zendesk Suite | |
---|---|---|
Likelihood to Recommend | Gnatta No answers on this topic | Zendesk |
Pros | Gnatta No answers on this topic | Zendesk |
Cons | Gnatta No answers on this topic | Zendesk |
Likelihood to Renew | Gnatta No answers on this topic | Zendesk |
Usability | Gnatta No answers on this topic | Zendesk |
Reliability and Availability | Gnatta No answers on this topic | Zendesk |
Performance | Gnatta No answers on this topic | Zendesk |
Support Rating | Gnatta No answers on this topic | Zendesk |
Online Training | Gnatta No answers on this topic | Zendesk |
Implementation Rating | Gnatta No answers on this topic | Zendesk |
Alternatives Considered | Gnatta No answers on this topic | Zendesk |
Return on Investment | Gnatta No answers on this topic | Zendesk |
ScreenShots | Zendesk Suite Screenshots |