GoCanvas vs. ServiceNow Now Platform

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
GoCanvas
Score 8.7 out of 10
N/A
GoCanvas in Reston offers their suite of electronic forms applications to entities in manufacturing, professional services, retail, wholesale, healthcare, and other areas, emphasizing pre-built templates and the ability to customize forms to suit your specific needs, boasting automated workflows on the Professional and Enterprise editions.
$45
per user/per month
ServiceNow Now Platform
Score 8.6 out of 10
N/A
The ServiceNow Now Platform is a digital workflow building and extension tool for ServiceNow featuring a number of low-code / no code tools.N/A
Pricing
GoCanvasServiceNow Now Platform
Editions & Modules
Business
$45
per user/per month
Professional
$55
per user/per month
Individual
Free
Enterprise
Contact sales team
No answers on this topic
Offerings
Pricing Offerings
GoCanvasServiceNow Now Platform
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Features
GoCanvasServiceNow Now Platform
Survey Format & Appearance
Comparison of Survey Format & Appearance features of Product A and Product B
GoCanvas
10.0
4 Ratings
25% above category average
ServiceNow Now Platform
-
Ratings
Survey templates10.04 Ratings00 Ratings
Themes10.04 Ratings00 Ratings
Custom logo/branding10.04 Ratings00 Ratings
Survey Content
Comparison of Survey Content features of Product A and Product B
GoCanvas
10.0
4 Ratings
15% above category average
ServiceNow Now Platform
-
Ratings
Changes to live survey10.03 Ratings00 Ratings
Question design help10.03 Ratings00 Ratings
Multiple question types10.04 Ratings00 Ratings
Survey Logic
Comparison of Survey Logic features of Product A and Product B
GoCanvas
10.0
4 Ratings
19% above category average
ServiceNow Now Platform
-
Ratings
Survey logic flexibility10.04 Ratings00 Ratings
Survey Reporting & Analytics
Comparison of Survey Reporting & Analytics features of Product A and Product B
GoCanvas
10.0
4 Ratings
21% above category average
ServiceNow Now Platform
-
Ratings
Response tracking10.04 Ratings00 Ratings
Data export10.04 Ratings00 Ratings
Standard reports10.03 Ratings00 Ratings
Custom reports10.04 Ratings00 Ratings
Analytics10.03 Ratings00 Ratings
Survey Administration & Security
Comparison of Survey Administration & Security features of Product A and Product B
GoCanvas
10.0
4 Ratings
18% above category average
ServiceNow Now Platform
-
Ratings
Access controls10.04 Ratings00 Ratings
Compliance10.04 Ratings00 Ratings
Survey Distribution
Comparison of Survey Distribution features of Product A and Product B
GoCanvas
10.0
3 Ratings
23% above category average
ServiceNow Now Platform
-
Ratings
Vendor-offered crowdsourcing10.03 Ratings00 Ratings
Respondent restrictions10.03 Ratings00 Ratings
Best Alternatives
GoCanvasServiceNow Now Platform
Small Businesses
Zoho Forms
Zoho Forms
Score 8.7 out of 10
SmartSuite
SmartSuite
Score 9.2 out of 10
Medium-sized Companies
Qualaroo
Qualaroo
Score 9.7 out of 10
DocuWare
DocuWare
Score 9.0 out of 10
Enterprises
Predictive Index Behavioral Assessment
Predictive Index Behavioral Assessment
Score 9.0 out of 10
DocuWare
DocuWare
Score 9.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
GoCanvasServiceNow Now Platform
Likelihood to Recommend
9.0
(4 ratings)
8.7
(24 ratings)
Likelihood to Renew
-
(0 ratings)
10.0
(1 ratings)
Usability
-
(0 ratings)
8.8
(18 ratings)
Support Rating
-
(0 ratings)
8.7
(22 ratings)
Contract Terms and Pricing Model
-
(0 ratings)
8.6
(8 ratings)
Professional Services
-
(0 ratings)
8.5
(4 ratings)
User Testimonials
GoCanvasServiceNow Now Platform
Likelihood to Recommend
Canvas
GoCanvas is ideal for any company that dispatches individuals to sites or locations and then those individuals have to do some sort of report or form to turn in and then send to their clients. The dispatch function adds a lot of power to the platform to allow one traceable documentation from scheduling to the finalization of the report. The best part is that it can be customized to any trade or function out there. It also is handy for mechanics or any other trade that needs to log info at their destinations and submit those to an office or client
Read full review
ServiceNow
Using it in the application support team is worth it as it is capable of carrying a lot of information. But using it for a Service Desk operation might not be of much use as it won't be used up to its full potential and will be costly as compared to other alternatives available in the market.
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Pros
Canvas
  • GoCanvas can adapt to you and the structure of your company. Our documents were sometimes a work in progress, and it was easy to change them when needed.
  • GoCanvas made my Sales Team more efficient and structured. We had set documents they needed to fill out and within those documents, certain areas needed to be completed before they could move forward, which enabled my team to be more accurate and fully detailed.
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ServiceNow
  • The best ITSM management just in 1 tool.
  • User friendly for no IT people when they must raise a IT issue.
  • It offer very good workflow during incident or request item.
Read full review
Cons
Canvas
  • More features with app builder.
  • Chat features in real time.
  • Streaming services.
Read full review
ServiceNow
  • Providing admins/devs with easier mechanisms for providing businss stakeholders with self-service admin capabilities across the platform
  • Tutorials on how to be the best at reporting in servicenow
  • Guided tour functionaltiy is a bit rigid and could use more workflow capabilities
  • Making it easier to push form variables to the user so there is more context when providing an approval. The out of box approval UI/form is terrible in my opinion.
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Likelihood to Renew
Canvas
No answers on this topic
ServiceNow
Everybody in the company is happy to use ServiceNow. All people are happy to use a user-friendly web tool in order to open IT incidents. IT people can easily support people with a stable and solid tool.
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Usability
Canvas
No answers on this topic
ServiceNow
As a regular user of the ServiceNow platform, including the incident management, change management and enterprise application management modules, I find that I am able to competently use the platform with minimal training and assistance. User guides are available from the vendor if required. The customisable front-end that we use in the organisation as an ordering tool for internal IT services is very easy to use, and makes searching for the required IT service simple for business users.
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Support Rating
Canvas
No answers on this topic
ServiceNow
They are Knowledgeable. They explain from the layman's perspective and are always quick and ready to help. They carry the patient in their conversation and provide a detailed understanding of our query. They also help to build knowledge. They are quick in rendering their help in Service Now forums. They understand their responsibility as the face of the company and are on top of things.
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Alternatives Considered
Canvas
Read full review
ServiceNow
ServiceNow is by far a better tool over Remedy. Its ability to integrate so seamlessly to so many tools allows for plenty of opportunity to streamline and improve processes. Servicenow has intuitive flows that allow you to quickly pivot if process change. Its adaptiveness is what makes it far better solution over Remedy
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Contract Terms and Pricing Model
Canvas
No answers on this topic
ServiceNow
Our base managed service MSA is very clear and focused on our use of ITSM (ITIL role license). Other parts of the platform use some sort of transaction count licensing. This type of pricing does not work for an implementation of our scale.
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Professional Services
Canvas
No answers on this topic
ServiceNow
Very easy to use. Capture more data from the Incident and problem management. Easier to escalate and following the change management process to resole the issues.
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Return on Investment
Canvas
  • GoCanvas has streamlined our communication, dispatch and reporting to reduce errors and wasted time. The impact is not exactly measurable, but it has been a substantial impact.
  • It has automated many of the admin functions necessary for processing reports prior to using GoCanvas. We were able to cut one full admin position and reduce another to part time which has saved us money.
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ServiceNow
  • Ensuring good service support internally and externally has triggered opportunities to sustain good links with everyone and opened the door to more sales and successful business and ServiceNow has been key in all this, so the investment came back to us faster than expected.
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ScreenShots