GoCanvas vs. ServiceNow Now Platform

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
GoCanvas
Score 8.1 out of 10
N/A
GoCanvas in Reston offers their suite of electronic forms applications to entities in manufacturing, professional services, retail, wholesale, healthcare, and other areas, emphasizing pre-built templates and the ability to customize forms to suit your specific needs, boasting automated workflows on the Professional and Enterprise editions.
$45
per user/per month
ServiceNow Now Platform
Score 8.8 out of 10
N/A
The ServiceNow Now Platform is a digital workflow building and extension tool for ServiceNow featuring a number of low-code / no code tools.N/A
Pricing
GoCanvasServiceNow Now Platform
Editions & Modules
Business
$45
per user/per month
Professional
$55
per user/per month
Individual
Free
Enterprise
Contact sales team
No answers on this topic
Offerings
Pricing Offerings
GoCanvasServiceNow Now Platform
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
GoCanvasServiceNow Now Platform
Features
GoCanvasServiceNow Now Platform
Survey Format & Appearance
Comparison of Survey Format & Appearance features of Product A and Product B
GoCanvas
10.0
4 Ratings
22% above category average
ServiceNow Now Platform
-
Ratings
Survey templates10.04 Ratings00 Ratings
Themes10.04 Ratings00 Ratings
Custom logo/branding10.04 Ratings00 Ratings
Survey Content
Comparison of Survey Content features of Product A and Product B
GoCanvas
10.0
4 Ratings
17% above category average
ServiceNow Now Platform
-
Ratings
Changes to live survey10.03 Ratings00 Ratings
Question design help10.03 Ratings00 Ratings
Multiple question types10.04 Ratings00 Ratings
Survey Logic
Comparison of Survey Logic features of Product A and Product B
GoCanvas
10.0
4 Ratings
20% above category average
ServiceNow Now Platform
-
Ratings
Survey logic flexibility10.04 Ratings00 Ratings
Survey Reporting & Analytics
Comparison of Survey Reporting & Analytics features of Product A and Product B
GoCanvas
10.0
4 Ratings
21% above category average
ServiceNow Now Platform
-
Ratings
Response tracking10.04 Ratings00 Ratings
Data export10.04 Ratings00 Ratings
Standard reports10.03 Ratings00 Ratings
Custom reports10.04 Ratings00 Ratings
Analytics10.03 Ratings00 Ratings
Survey Administration & Security
Comparison of Survey Administration & Security features of Product A and Product B
GoCanvas
10.0
4 Ratings
14% above category average
ServiceNow Now Platform
-
Ratings
Access controls10.04 Ratings00 Ratings
Compliance10.04 Ratings00 Ratings
Survey Distribution
Comparison of Survey Distribution features of Product A and Product B
GoCanvas
10.0
3 Ratings
21% above category average
ServiceNow Now Platform
-
Ratings
Vendor-offered crowdsourcing10.03 Ratings00 Ratings
Respondent restrictions10.03 Ratings00 Ratings
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GoCanvasServiceNow Now Platform
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User Ratings
GoCanvasServiceNow Now Platform
Likelihood to Recommend
9.0
(4 ratings)
9.1
(26 ratings)
Likelihood to Renew
-
(0 ratings)
7.0
(2 ratings)
Usability
-
(0 ratings)
8.7
(19 ratings)
Support Rating
-
(0 ratings)
8.4
(20 ratings)
Implementation Rating
-
(0 ratings)
10.0
(1 ratings)
Contract Terms and Pricing Model
-
(0 ratings)
8.5
(6 ratings)
Professional Services
-
(0 ratings)
7.2
(2 ratings)
User Testimonials
GoCanvasServiceNow Now Platform
Likelihood to Recommend
Canvas
GoCanvas is ideal for any company that dispatches individuals to sites or locations and then those individuals have to do some sort of report or form to turn in and then send to their clients. The dispatch function adds a lot of power to the platform to allow one traceable documentation from scheduling to the finalization of the report. The best part is that it can be customized to any trade or function out there. It also is handy for mechanics or any other trade that needs to log info at their destinations and submit those to an office or client
Read full review
ServiceNow
ITSM is straight forward creation of Incidents and Requests. It can get more confusing as you layer more modules on top of it with event management, risk, project, etc. It also becomes more costly as everything is a different license. Integration between other external applications is very easy to do with their API. You can easily create endpoints for external apps to talk to or create REST messages for the platform to reach out directly.
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Pros
Canvas
  • GoCanvas can adapt to you and the structure of your company. Our documents were sometimes a work in progress, and it was easy to change them when needed.
  • GoCanvas made my Sales Team more efficient and structured. We had set documents they needed to fill out and within those documents, certain areas needed to be completed before they could move forward, which enabled my team to be more accurate and fully detailed.
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ServiceNow
  • The best ITSM management just in 1 tool.
  • User friendly for no IT people when they must raise a IT issue.
  • It offer very good workflow during incident or request item.
Read full review
Cons
Canvas
  • More features with app builder.
  • Chat features in real time.
  • Streaming services.
Read full review
ServiceNow
  • Providing admins/devs with easier mechanisms for providing businss stakeholders with self-service admin capabilities across the platform
  • Tutorials on how to be the best at reporting in servicenow
  • Guided tour functionaltiy is a bit rigid and could use more workflow capabilities
  • Making it easier to push form variables to the user so there is more context when providing an approval. The out of box approval UI/form is terrible in my opinion.
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Likelihood to Renew
Canvas
No answers on this topic
ServiceNow
While we are very likely to renew, we are also assessing if we should renew all of what we currently subscribe to as we try to reduce costs. Some parts of the business feel there may be a better tool out there to fit their process requirements. We are currently working with them to identify what those requirements are to see if it makes sense while also pointing out a reduced cost of tooling is not always the best fit if we have an increased cost of customization and maintenance between tools.
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Usability
Canvas
No answers on this topic
ServiceNow
It provides a lot of modification options which is wonderful for certain team usage but becomes too much of a job when it comes to the Service Desk. Also on the app support side, since too much information can be carried, it affects the GUI and makes it complex.
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Support Rating
Canvas
No answers on this topic
ServiceNow
The platform is provided as a SaaS solution and support from the vendor has been good. There are regular software releases with bug fixes, new features and enhancements, and furthermore we are given the opportunity to fully test these before rolling these new releases out into the production environment to minimise the risk of business disruption
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Implementation Rating
Canvas
No answers on this topic
ServiceNow
We went through a re-implementation last year with a partner and were very pleased with the outcome. We looked at several partners and chose one that was able to provide an entire scope and cost upfront of what would be required to complete our requirements. We worked very closely with the dedicated team assigned to our project throughout the process and they fully delivered on all of our requirements that we presented in the initial scope.
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Alternatives Considered
Canvas
Read full review
ServiceNow
ServiceNow is by far a better tool over Remedy. Its ability to integrate so seamlessly to so many tools allows for plenty of opportunity to streamline and improve processes. Servicenow has intuitive flows that allow you to quickly pivot if process change. Its adaptiveness is what makes it far better solution over Remedy
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Contract Terms and Pricing Model
Canvas
No answers on this topic
ServiceNow
Our base managed service MSA is very clear and focused on our use of ITSM (ITIL role license). Other parts of the platform use some sort of transaction count licensing. This type of pricing does not work for an implementation of our scale.
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Professional Services
Canvas
No answers on this topic
ServiceNow
Very easy to use. Capture more data from the Incident and problem management. Easier to escalate and following the change management process to resole the issues.
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Return on Investment
Canvas
  • GoCanvas has streamlined our communication, dispatch and reporting to reduce errors and wasted time. The impact is not exactly measurable, but it has been a substantial impact.
  • It has automated many of the admin functions necessary for processing reports prior to using GoCanvas. We were able to cut one full admin position and reduce another to part time which has saved us money.
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ServiceNow
  • Fast implementation of our Sales & Operation/Projects controls and process - tool adapted to our needs, not us to adapt to the tool.
  • Once we are a consulting/implementation company, our customers are happy to see that we use what we sell, and it is easy to show them how this platform/tool can have an impact on our own business.
Read full review
ScreenShots