TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    GoFundMe Charity

    Score8.7 out of 10
    N/AGoFundMe acquired CrowdRise in 2017 and offers it now offers GoFundMe Charity, based on the former product, a fundraising platform emphasizing the needs of non-profit organizations rather than individuals.N/A

    Runa

    Score8.7 out of 10
    N/ARuna offers a digital value infrastructure and network, providing the tools for businesses to build embedded payout, reward and incentive experiences. The Runa Network offers 2,500+ global and local payout options including gift cards, subscriptions, cryptocurrencies, and donations.N/A
    Pricing
    GoFundMe CharityRuna
    Editions & Modules
    Free
    1.9% + 0.30 processing fees
    per transaction
    Flex
    3% platform fees/2.2% + 0.30 transaction fees
    per transaction
    No answers on this topic
    Offerings
    Pricing Offerings
    GoFundMe CharityRuna
    Free Trial
    YesNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    GoFundMe CharityRuna
    Considered Both Products
    GoFundMe
    No answer on this topic
    Runa
    No answer on this topic
    Key User Insights
    Would buy again
    No answers on this topic
    100%
    Would buy again
    7 Answers
    Delivers good value for the price
    No answers on this topic
    100%
    Delivers good value for the price
    7 Answers
    Happy with the feature set
    No answers on this topic
    100%
    Happy with the feature set
    7 Answers
    Lived up to sales and marketing promises
    No answers on this topic
    100%
    Lived up to sales and marketing promises
    5 Answers
    Implementation went as expected
    No answers on this topic
    100%
    Implementation went as expected
    6 Answers
    Best Alternatives
    GoFundMe CharityRuna
    Small Businesses
    Bonterra Network for Good
    Score9.3 out of 10
    No answers on this topic
    Medium-sized Companies
    GiveSmart by Momentive
    Score7.5 out of 10
    No answers on this topic
    Enterprises
    Kindsight iWave
    Score8.4 out of 10
    No answers on this topic
    All AlternativesView all alternativesView all alternatives
    User Ratings
    GoFundMe CharityRuna
    Likelihood to Recommend
    8.8
    (3 ratings)
    8.7
    (7 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    9.1
    (1 ratings)
    Usability
    9.0
    (1 ratings)
    9.1
    (1 ratings)
    Support Rating
    6.9
    (3 ratings)
    9.1
    (2 ratings)
    Implementation Rating
    -
    (0 ratings)
    9.1
    (1 ratings)
    User Testimonials
    GoFundMe CharityRuna
    Likelihood to Recommend
    GoFundMe
    GoFundMe is well suited for personal appeals where a story can be told and donors feel an immediate result or effect. It is less appropriate for larger mass appeals that are not targeted directly to a specific cause. For example, not good for companies to ask for funding for operating expenses.
    Incentivized
    Read full review
    Runa
    Employee Recognition, Birthday recognition, spot recognition, etc. The platform has many options and easily allows for our company to purchase and distribute over 400+ gift card options for our employees in 1 fell swoop. The employee choice has been a huge positive
    Incentivized
    Read full review
    Pros
    GoFundMe
    • Peer-to-peer fundraising
    • Fundraising pages
    Incentivized
    Read full review
    Runa
    • Great customer service
    • Large selection of suppliers
    • Professional work during integration
    Incentivized
    Read full review
    Cons
    GoFundMe
    • Need a clearer picture of your campaign status, especially around publishing (making it live).
    • Processing rates are not horrible but not great either - If we used our own processor our fees would be cut in half.
    Incentivized
    Read full review
    Runa
    • Support team is responsive, but can take several days or more to get resolution sometimes
    • Status of different brands can change a lot over the course of short periods of time - not always Runa's fault, but sometimes frustrating
    • We've been through several account managers due to turnover. Thankfully, they catch on quick, but does take a bit to get a new AM up to speed each time
    Incentivized
    Read full review
    Likelihood to Renew
    GoFundMe
    No answers on this topic
    Runa
    Super reliable and easy to use
    Read full review
    Usability
    GoFundMe
    GoFundMe is very easy to use and does a great job allowing us to share insights and stories to leave a lasting impression on donors. From setting up the account to ending the appeal, the entire process has been very user-friendly. I'm very impressed with the experience so far and plan to continue using it for future campaigns.
    Incentivized
    Read full review
    Runa
    They provide a great portal that is very intuitive to use
    Read full review
    Support Rating
    GoFundMe
    Crowdrise has been great with their customer support. They have always been helpful and available. They also have several resources on their website that has been useful to other areas of our non-profit. Their relatability has been positive for us and has made us feel taken care of and considered.
    Incentivized
    Read full review
    Runa
    We have a dedicated customer support person, he is quick to react to any needs or requests. We feel that MELP requests are handled professionally and in a timely manner.
    Incentivized
    Read full review
    Implementation Rating
    GoFundMe
    No answers on this topic
    Runa
    Super smooth to implement
    Read full review
    Alternatives Considered
    GoFundMe
    Since GFM was selected for us I can't give the rationale behind that. However, I do think that Qgiv and Salsa are more internally user-friendly and provide at least the same amount of functionality. That being said, the other two (I think) require CRMs to use whereas GFM can just integrate with others, making it a better choice for one-off campaigning.
    Incentivized
    Read full review
    Runa
    We have previously used giftcloud which doesn't compare to the experience we've had with wegift/runa. Far less interaction with runa is required, much better service for our money, wider range of gifts, better service provided to our customers, easy portal
    Incentivized
    Read full review
    Return on Investment
    GoFundMe
    • Brought in new donors from outside our solicitation area.
    • Appeals to younger audiences.
    • Great way to include client testimonials and stories.
    Incentivized
    Read full review
    Runa
    • We have managed to offer international gift vouchers from multiple countries at once
    • With integration gift cards are provided to our clients in seconds
    • No bugs, integration and service overall is working very well
    Incentivized
    Read full review
    ScreenShots