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A good campaign platform for one-offs, but use caution with long-term use
January 14, 2020

A good campaign platform for one-offs, but use caution with long-term use

David S. Levine, CFRE | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with CrowdRise - GoFundMe

We currently use CrowdRise/GFM for the NYRR Half Marathon as a charity partner. It is being used exclusively by the development department (development manager and executive director). It was chosen for us by the company organizing charity partner fundraising for the half-marathon. it addresses event registration, fundraising, peer-to-peer fundraising, website direction, and includes thermometers/fundraising visualizations.
  • Registration.
  • Fundraising visuals.
  • Need a clearer picture of your campaign status, especially around publishing (making it live).
  • Processing rates are not horrible but not great either - If we used our own processor our fees would be cut in half.
  • Positive - When the platform upgraded our previous campaigns were available.
  • Negative - Internal UX/UI should be clearer regarding stage of campaign publishing.
Since GFM was selected for us I can't give the rationale behind that. However, I do think that Qgiv and Salsa are more internally user-friendly and provide at least the same amount of functionality. That being said, the other two (I think) require CRMs to use whereas GFM can just integrate with others, making it a better choice for one-off campaigning.
So far support has not answered my questions regarding publishing the campaign or why we do not appear in relevant searches, so I can't give it a good rating.

Do you think GoFundMe Charity delivers good value for the price?

Yes

Are you happy with GoFundMe Charity's feature set?

No

Did GoFundMe Charity live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of GoFundMe Charity go as expected?

No

Would you buy GoFundMe Charity again?

No

Foundation Directory Online (FDO), Dropbox, Adobe Acrobat DC
If you are looking for basic campaign management software, CrowdRise/GFM would work pretty well for you. Once you know how to work all the functions, it is easy to customize your campaign, integrate with Salesforce (I can't speak to other CRM integrations but I assume there are some) and invite people to join your campaign either through a direct link or social media. If you want a more robust peer-to-peer platform, I'd say GFM can get you about 50% of the way there before you'll need something more in-depth.