Gold-Vision vs. Oracle Siebel CRM

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Gold-Vision
Score 10.0 out of 10
N/A
Gold-Vision CRM is a customer relationship management (CRM) solution built as an integration for Microsoft Outlook.N/A
Oracle Siebel CRM
Score 7.6 out of 10
N/A
An enterprise grade CRM solution featuring customization and integration capabilities, and an open architecture for a personalized user experience. It can be deployed either on-premises or in the cloud.N/A
Pricing
Gold-VisionOracle Siebel CRM
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Gold-VisionOracle Siebel CRM
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Features
Gold-VisionOracle Siebel CRM
Sales Force Automation
Comparison of Sales Force Automation features of Product A and Product B
Gold-Vision
10.0
1 Ratings
25% above category average
Oracle Siebel CRM
8.9
19 Ratings
13% above category average
Customer data management / contact management10.01 Ratings9.018 Ratings
Workflow management10.01 Ratings9.018 Ratings
Opportunity management10.01 Ratings9.017 Ratings
Integration with email client (e.g., Outlook or Gmail)10.01 Ratings6.013 Ratings
Contract management10.01 Ratings9.413 Ratings
Quote & order management10.01 Ratings8.912 Ratings
Territory management00 Ratings9.014 Ratings
Interaction tracking00 Ratings10.014 Ratings
Channel / partner relationship management00 Ratings9.410 Ratings
Marketing Automation
Comparison of Marketing Automation features of Product A and Product B
Gold-Vision
10.0
1 Ratings
26% above category average
Oracle Siebel CRM
7.9
13 Ratings
2% above category average
Email marketing10.01 Ratings7.013 Ratings
Lead management00 Ratings8.911 Ratings
CRM Project Management
Comparison of CRM Project Management features of Product A and Product B
Gold-Vision
9.5
1 Ratings
22% above category average
Oracle Siebel CRM
8.6
14 Ratings
12% above category average
Billing and invoicing management10.01 Ratings8.49 Ratings
Reporting9.01 Ratings8.413 Ratings
Task management00 Ratings8.913 Ratings
Customization
Comparison of Customization features of Product A and Product B
Gold-Vision
9.5
1 Ratings
21% above category average
Oracle Siebel CRM
9.6
17 Ratings
22% above category average
Custom fields10.01 Ratings10.017 Ratings
Custom objects9.01 Ratings10.017 Ratings
Scripting environment00 Ratings8.214 Ratings
API for custom integration00 Ratings10.015 Ratings
Security
Comparison of Security features of Product A and Product B
Gold-Vision
10.0
1 Ratings
17% above category average
Oracle Siebel CRM
10.0
16 Ratings
17% above category average
Role-based user permissions10.01 Ratings10.015 Ratings
Single sign-on capability00 Ratings10.015 Ratings
Customer Service & Support
Comparison of Customer Service & Support features of Product A and Product B
Gold-Vision
-
Ratings
Oracle Siebel CRM
9.3
18 Ratings
20% above category average
Case management00 Ratings8.916 Ratings
Call center management00 Ratings10.014 Ratings
Help desk management00 Ratings8.912 Ratings
CRM Reporting & Analytics
Comparison of CRM Reporting & Analytics features of Product A and Product B
Gold-Vision
-
Ratings
Oracle Siebel CRM
7.3
16 Ratings
4% below category average
Forecasting00 Ratings8.012 Ratings
Pipeline visualization00 Ratings7.013 Ratings
Customizable reports00 Ratings7.015 Ratings
Social CRM
Comparison of Social CRM features of Product A and Product B
Gold-Vision
-
Ratings
Oracle Siebel CRM
6.8
9 Ratings
8% below category average
Social data00 Ratings6.89 Ratings
Social engagement00 Ratings6.89 Ratings
Integrations with 3rd-party Software
Comparison of Integrations with 3rd-party Software features of Product A and Product B
Gold-Vision
-
Ratings
Oracle Siebel CRM
10.0
12 Ratings
31% above category average
Marketing automation00 Ratings10.012 Ratings
Compensation management00 Ratings10.08 Ratings
Platform
Comparison of Platform features of Product A and Product B
Gold-Vision
-
Ratings
Oracle Siebel CRM
5.0
11 Ratings
40% below category average
Mobile access00 Ratings5.011 Ratings
Best Alternatives
Gold-VisionOracle Siebel CRM
Small Businesses
Salesmate
Salesmate
Score 9.7 out of 10
Salesmate
Salesmate
Score 9.7 out of 10
Medium-sized Companies
SAP Business ByDesign
SAP Business ByDesign
Score 7.7 out of 10
SAP Business ByDesign
SAP Business ByDesign
Score 7.7 out of 10
Enterprises
SAP Business ByDesign
SAP Business ByDesign
Score 7.7 out of 10
SAP Business ByDesign
SAP Business ByDesign
Score 7.7 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Gold-VisionOracle Siebel CRM
Likelihood to Recommend
10.0
(1 ratings)
8.7
(21 ratings)
Usability
-
(0 ratings)
8.0
(2 ratings)
Support Rating
-
(0 ratings)
3.0
(3 ratings)
User Testimonials
Gold-VisionOracle Siebel CRM
Likelihood to Recommend
Gold-Vision
It is the best available solution for small businesses due to the licensing model and the ease of use. For companies like us who implement this for customers, it is easy to implement and train users. Larger companies would prefer to use existing products that have been developed for their specific industry or department.
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Oracle
As an end user, I would not recommend this solution for enterprise deployment. Lack of support for modern browsers, slow performance, and poor searchability - these things set Siebel CRM in the rear of the pack. There was no great mobile solution either, so that can be bothersome especially for road warriors like myself.
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Pros
Gold-Vision
  • Can be easily integrated with products like Sage or Outlook which most small companies use. This provides us with a great customer base.
  • It is quick to deploy and most of our customers start using the solutions in less than a week.
  • Very intuitive which makes training our customer easy and causes few support calls.
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Oracle
  • Great data model: the out of the box version comes with standard objects that support most of the industries business models
  • Ease of implementation: implementation is done by configuring standard objects or creating new objects; additional level of customization via script is also possible.
  • Lots of resources available on the product
  • Supported by Oracle one of the world leader in IT
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Cons
Gold-Vision
  • In the latest version, the user interfaces has been greatly improved. Some customers disliked the older version.
  • Nothing else to complain about, maybe it can be made cheaper?
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Oracle
  • Migrations between environments is one area that could be improved, with tools to compare and move data elements (source vs target).
  • Easier ways to identify, through email or a web page, the health of the overall system (components, marketing campaigns, tasks, servers, etc).
  • The UI seems to be improved with the newer versions of Siebel, but I believe it requires a lot of new features. It seems that other CRM solutions that are cloud-based are putting a lot of emphasis on the Usability and presentation, things where Siebel may need to catch up...
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Usability
Gold-Vision
No answers on this topic
Oracle
Oracle Siebel CRM is an older Sales CRM, so many of it's features aren't as current as ones used today. However, it has a smoother and easy-to-use UI. We're glad that we can still access Oracle Siebel CRM because it's easier to find older information that we can't easily find in our Salesforce Lightning CRM tool.
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Support Rating
Gold-Vision
No answers on this topic
Oracle
We no longer have support for our Oracle Siebel CRM. When we did, the support was slow to get some things fixed, therefore, there was a lot of downtime. Of course, this slowed down our overall productivity and increased our overall frustration with the tool. However, it would be nice if we still had some support with it since we still do access it from time to time.
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Alternatives Considered
Gold-Vision
Probably the most important aspect would be the licensing model which makes it affordable for all businesses. Can be adapted to the business without having to change the business model around the CRM product.
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Oracle
We also connect to Oracle Business Intelligence, which is not even an option of the list of products above (that's always encouraging when products are missing from lists!) This connects to campaigns in Siebel along with users writing reports based on data from Siebel. I don't think OBIEE stacks up that great with other systems because it seems to be lacking in reports, and those who can make them have to be quite technical. Oracle Database I think stacks up because of how robust and speedy (at times) it can be
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Return on Investment
Gold-Vision
  • It really filled a gap in the market where small business could not afford expensive CRM solutions.
  • As we are implementing this as a solutions for our customers we don't pay for it, but it provides a monthly income from supporting the infrastructure this has been deployed on.
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Oracle
  • This has all my company needs for sales analytic. It has helped our call center and the sales portal become more lean and require less resources for their day-to-day.
  • We use its research and direct email capabilities and use it to target specific groups of potential clients. We have seen an improvement of nearly 20%.
  • We have clients who have used a few modules like bill summary, campaign management and customer information. Oracle Siebel CRM has helped them reap ROI within a year from going live.
Read full review
ScreenShots