TrustRadius
OracleIs it time for Oracle to retire Siebel CRM?2017-11-13T19:06:22.761ZWe implemented Siebel CRM fora tech company in Vancouver, BC with the main goal of consolidating all the different systems into one cohesive system. Before Siebel CRM, clients were relying on email, spreadsheets and a lot of other apps such asTrello. They wanted to have one system that could be used by all of the departments across the company. Right from managing bug tickets to customer management and sales.,Doesn't require extensive training to get started. Unlike other CRMs (Oracle Fusion CRM), you wouldn't need to invest heavily in getting the users trained.
The user interface is more or less tolerable if not great.
Integration capability is better than most other competitors.,Oracle's customer support team for Siebel is absolutely unreliable. On multiple instances, we have ended up realizing that we as an implementer and client know the product better than the Oracle folks who are supposed to provide the solutions.
Very poor reporting capabilities. If you're looking for good dashboards and deep analytics, the Siebel CRM is not for you.
Although the UI is not bad, it looks and feels outdated as compared to other CRMs like Salesforce.
Relies on age old technologies,4,Account management is simplified
Siebel unlike its competitors is painfully slow and can end up not being used much by employees.,British Columbia Canada OAUG,Salesforce and Zoho CRM and Oracle Fusion CRM.,Microsoft Project, WrikeVerified UserRobust Oracle Siebel CRM2016-08-18T21:21:53.126ZWe use Oracle Siebel CRM for our needs such as sales, services, marketing, call center, and Iinvoicing. It offers multiple integration options to make things easy for the user via button-click administration, such as automatically creating tasks, sending emails, or making field updates. It allows us to tailor the user interface depending on the needs of the user who is logged in based on what their function is within the organization.,It offers multiple integration options to make things easy for the end user.
Customer support of Oracle Siebel offers 24/7 coverage including software updates.
Oracle Siebel allows you to integrate other options (Outlook for example) for the ease of being able to handle multiple task directly from the CRM.
Easy to learn!,Siebel’s remote module needs to be revised to become more effective to use outside a desktop application.
At times the customizations can create an issue and the end user is not truly aware of what they are changing/creating.
Oracle Siebel CRM is not as widely known/used as other CRM tools such as Salesforce. If you have an issue you might have to spend time with customer support to resolve it. Whereas the user community with Salesforce is large, there is a lot of help out there, from developers, user forums and blogs.,9,salesforce,Salesforce.comCesar Pena, MBAMinimalist and customizable, but ultimately dated, slow, and a productivity hog2015-10-12T15:49:20.640ZWe used to use Oracle Siebel CRM in my department until we moved over to SalesForce about 10 months ago. I used Siebel CRM myself in two different capacities: (1) as a technical support engineer it was for managing tickets and support cases, and (2) as an Application (Pre-sales) Engineer, it was used to manage sales opportunities and activities related to customer management.
The problem it addressed in each instance was having a single place to manage correspondence, activity history, deliverables, quotes/purchasing information, and resource involvement from our side.,Customizability of views. If I had the right query string, I could basically create a "view" or "query" to gather exactly the type of information I needed with specific criteria. In our organization, we would trade query strings back and forth with each other to create the types of views we needed. I like the compact representation.
Minimal interface. There's not too much bloat, with no added social media features and all that other crap that's becoming an unnecessary part of every other product out there.
Easy to pick up. My company's internal training did a good job of teaching us how to use Siebel CRM. It didn't take days of training, either. Pretty intuitive.,Dated interface. It looks like something out of the early 2000s. No concept of things like tabs and floating non-modal dialogs.
Slow performance. No matter whether I was onsite or remotely using through VPN, Siebel CRM was SLOW. Our current system with Salesforce is much faster.
Incompatibility with other browsers. For some reason, the application required IE 8.0 only, and would not work on any other browser, including newer versions of IE.
Searchability. I mentioned in the positives that it was easy to customize queries. That's only if you know what to write in a query. If you don't know what to look for, there is no all-encompassing search, and it's very unintuitive to create the right query for what you're looking for. I mostly asked power users to send me their pre-built queries, which allowed me to be more productive.,3,Decrease in productivity. Siebel CRM was often a barrier to faster turnaround of support cases and activity monitoring because of slow performance.
Necessitated lots of help. We had enough training to pick up the basics pretty easily. But creating the customized reports necessary to gain insight constantly required input from power users and others more experienced. IMHO, this should be a much more intuitive process.
Managed correspondence well. At least we could easily trace past history of correspondence with each customer and internal resources.,Salesforce.comAbhijit BhattacharjeeOracle Siebel CRM - A Marketing Analyst's perspective2016-01-08T22:16:42.257ZOracle Siebel CRM is used by our sales and marketing organizations for our legal and professional divisions as a repository for marketing campaigns, tactics, opportunities that translate to our Sales organization to potentially drive leads.,End user ease of use is an asset of Siebel CRM. I train end users how to navigate and enter information into the system and it's not difficult for even the technology challenged people.
The ability to web introduce our in house MRM system within the Siebel CRM view makes it a one stop shop for data entry for our marketing professionals. Not having to navigate to multiple tools is a huge asset.
Analytic capabilities has made Siebel CRM an important tool for our management team to be able to quickly and easily see the stats of their team's work.,Customization thresholds hinder some opportunities for us to make the tool even more efficient for us.
Analytic capabilities, while very useful, are not as powerful as another tool we have used to incorporate strong reports.
The look and feel of the tool appears outdated to me.,6,Prior to obtaining Siebel for Marketing 2010, we really had no way of tracking ROI effectively. We are getting there, but dependency of data entry on the sales side often hinders the correct picture.,Eloqua and Salesforce,Tableau Desktop, PeopleSoft Financials, PeopleSoft eProcurementLAURA BECK, MAOracle Siebel is the leading CRM solution in the business market with its flawless features2015-12-29T22:38:52.004ZOracle Siebel CRM provides the most important modules in a CRM application model such as organizations, accounts, contacts, service requests, activities/tasks, call reports, reporting, list management, etc. It is being used in my organization for creating complete end to end CRM applications. The focus is more on reporting modules for enhancing business opportunities. The creation and configuration of complex data segments is handled efficiently by the Siebel Enterprise Suite.,The Accounts module provides maintenance for all information related to accounts applicable to different firms which are linked to organization. Outstanding features are provided for creating or terminating any account.
Reporting features are pretty convenient to use in order to create and manage track reports for any customer of the company/organization. Further, these could be used for marketing strategies and analysis of the business needs. This module helps an organization to maintain a consistent reporting process which provides a feature that is very convenient and easily accessible.
It has nice shortcut keys for easy and fast access.,Oracle Siebel requires a very high level of training and understanding in order to extract the full potential from its system in terms of configuration and implementation.
The processing time is not very fast and there is scope of improvement in it.
A huge amount is needed to build up the infrastructure which is directly proportional to the size of the organization implementing it.,9,Increased business opportunities by adding more clients.
Analyzing the market trends with the reporting feature and always being on the top of business needs of clients.
Account creation for any organization became easy.,Hatchbuck, Kickserv, Salesforce and Zoho CRM,Lithium Social Web, Panorama Necto, Zyncro,No,9,No,Not yet.,Reporting,High level of training is required to understand all the features.,Yes,9Lokesh Yadav
Unspecified
Oracle Siebel CRM
71 Ratings
