Item: Oracle Siebel CRM
Rating: 8
Author: Anne Klosterman

Use Cases and Deployment Scope

It was our former CRM system we used before Salesforce Classic CRM was implemented. We keep Oracle Siebel CRM available for reference purposes, but it's no longer being maintained or updated. Now, our organization uses Salesforce Lightning Platform. It's nowhere near as easy and efficient to use as Oracle Siebel CRM is.

Pros and Cons

Quote Management
Order Referencing
Easy UI

Outdated UI
Prone to computer bugs
Not as detailed as other sales CRMs

Return on Investment

It still is a great reference tool even though it's no longer our main Sales CRM tool.
Not having integration between Oracle Siebel CRM and Salesforce Lightning makes it harder to find older information.
When Oracle Siebel CRM was one of our main Sales CRM tools, it had a lot of glitches and errors which created more frustration and downtime.

Key Insights

Do you think Oracle Siebel CRM delivers good value for the price?

Not sure

Are you happy with Oracle Siebel CRM's feature set?

Yes

Did Oracle Siebel CRM live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Oracle Siebel CRM go as expected?

I wasn't involved with the implementation phase

Would you buy Oracle Siebel CRM again?

Yes

Usability

Oracle Siebel CRM is an older Sales CRM, so many of it's features aren't as current as ones used today. However, it has a smoother and easy-to-use UI. We're glad that we can still access Oracle Siebel CRM because it's easier to find older information that we can't easily find in our Salesforce Lightning CRM tool.

Support Rating

We no longer have support for our Oracle Siebel CRM. When we did, the support was slow to get some things fixed, therefore, there was a lot of downtime. Of course, this slowed down our overall productivity and increased our overall frustration with the tool. However, it would be nice if we still had some support with it since we still do access it from time to time.

Likelihood to Recommend

Oracle Siebel CRM is well suited for when you need to create different versions of the same quote. It's nice to do this in this system because you can see all versions of the quote on one dashboard within the opportunity. It would work better if it allowed salespeople to both quote and send in orders from it. We were able to quote on it, but then had to email our orders to our Orders Team to process them.

Oracle Siebel CRM Still Useful

Modules Used

Overall Satisfaction with Oracle Siebel CRM