Siebel CRM Review
September 26, 2019
Siebel CRM Review
Score 8 out of 10
Vetted Review
Verified User
Modules Used
- Siebel Sales Applications
- Siebel Enterprise Marketing
- Siebel Contact Center and Service
- Siebel Partner Relationship Management
- Siebel CRM Technology
Overall Satisfaction with Oracle Siebel CRM
The government has used Siebel CRM (Public Sector) to track activities/applications, run marketing campaigns, and implement business processes according to business policies.
- Siebel clearly separates the data layer, from the business layer, application, and web.
- The navigation and relationship between entities is clear and easy to configure, but it can be improved.
- Siebel CRM as a product is robust, reliable, and easy to configure. The architecture is solid and scalable.
- Components can be added on demand.
- Migrations between environments is one area that could be improved, with tools to compare and move data elements (source vs target).
- Easier ways to identify, through email or a web page, the health of the overall system (components, marketing campaigns, tasks, servers, etc).
- The UI seems to be improved with the newer versions of Siebel, but I believe it requires a lot of new features. It seems that other CRM solutions that are cloud-based are putting a lot of emphasis on the Usability and presentation, things where Siebel may need to catch up...
- It is certainly a robust product that ensures the support of the company’s data.
Oracle CRM is one of the best products in the market to run the company’s data. Nowadays it has a lot of competition since the birth of cloud-based solutions. The flexibility of implementations, UI, easier migration tools and configuration are key elements to determine the position of a product in the market. Let's also not forget about the price of ownership.