Why Oracle Siebel CRM is here to stay for a long time
October 10, 2019

Why Oracle Siebel CRM is here to stay for a long time

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Modules Used

  • Siebel Sales Applications
  • Siebel Call Center

Overall Satisfaction with Oracle Siebel CRM

Oracle Siebel CRM is used to replace multiple legacy applications used by the ministry. When implemented it will become the main tool for the day to day activities of the ministry. Its is based on Siebel Public Sector application.

The application has several modules:
Regulatory Profile, Inspection, Compliance, Investigation, Incident etc.
Regulatory Profile includes Entities, Individuals, Systems, Properties, Components.

Pros

  • Great data model: the out of the box version comes with standard objects that support most of the industries business models
  • Ease of implementation: implementation is done by configuring standard objects or creating new objects; additional level of customization via script is also possible.
  • Lots of resources available on the product
  • Supported by Oracle one of the world leader in IT

Cons

  • UI is clear and practical, but lacks some of the fancy features found on today's websites
  • Upgrades can be a challenge if the application has been heavily customized
  • Some functionalities may not be available if using Siebel Remote
  • Very positive impact: replacing multiple silo applications based on outdated technology
  • Provide data integrity by eliminating redundancy and the use of audit trails
  • Improves safety of users on the field: use of tracking tool and providing list of hazards
Siebel Oracle CRM is the most complete CRM application across all industries.
Oracle Siebel CRM is particularly suited for companies that want to implement a robust CRM in a short timeframe: using out of the box functionality provides the company with the industry best practices and a short development cycle. However it can be adapted to any level of customization to meet specific needs. Given the large capabilities of the product and the riches of its data model, it is more likely to fit medium to large organizations.

Oracle Siebel CRM Feature Ratings

9.7
Customer data management / contact management
10
Workflow management
10
Territory management
9
Opportunity management
10
Integration with email client (e.g., Outlook or Gmail)
9
Contract management
10
Quote & order management
10
Interaction tracking
9
Channel / partner relationship management
10
9.7
Case management
10
Call center management
10
Help desk management
9
10.0
Lead management
10
Email marketing
10
9.3
Task management
10
Billing and invoicing management
9
Reporting
9
9.3
Forecasting
9
Pipeline visualization
9
Customizable reports
10
10.0
Custom fields
10
Custom objects
10
Scripting environment
10
API for custom integration
10
9.5
Role-based user permissions
9
Single sign-on capability
10
9.0
Social data
9
Social engagement
9
9.5
Marketing automation
10
Compensation management
9
10.0
Mobile access
10

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