Oracle Siebel CRM

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Oracle Siebel CRM	Score 6.7 out of 10	N/A	An enterprise grade CRM solution featuring customization and integration capabilities, and an open architecture for a personalized user experience. It can be deployed either on-premises or in the cloud.	N/A

Pricing

Oracle Siebel CRM

Editions & Modules

No answers on this topic

Offerings

Pricing Offerings
Oracle Siebel CRM
Free Trial
No
Free/Freemium Version
No
Premium Consulting/Integration Services
No

Entry-level Setup Fee

No setup fee

Additional Details

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More Pricing Information

Community Pulse
	Oracle Siebel CRM
Considered Both Products	Oracle Siebel CRM Zulshumail-Ain Bin Pervez Training & Development Executive Chose Oracle Siebel CRM As our customer base is getting bigger, we were in need of a CRM that could manage all of our customer's data and stuff, and Siebel did it well. Incentivized Helpful? AB Alexis Blanco Case Advocate Chose Oracle Siebel CRM Oracle really does not have anything that can stack up against it. So far to me it has been the best software of its kind on the market. Helpful? Sam Tran CRM Solution Designer Consultant Chose Oracle Siebel CRM Siebel is on par with Salesforce in terms of functionalities. Incentivized Helpful? Verified User Consultant Chose Oracle Siebel CRM Siebel Oracle CRM is the most complete CRM application across all industries. Incentivized Helpful? Verified User Professional Chose Oracle Siebel CRM Siebel has strength in business logic and data layers, but the UI is really behind. Incentivized Helpful? Miguel Padilla, M.Eng. CRM Architect/Consultant Chose Oracle Siebel CRM Oracle CRM is one of the best products in the market to run the company’s data. Nowadays it has a lot of competition since the birth of cloud-based solutions. The flexibility of implementations, UI, easier migration tools and configuration are key elements to determine the … Incentivized Helpful? VM Vetrivel Marudhachalam, PMP Solutions Engineer Advisor Sr Chose Oracle Siebel CRM Siebel is the best on-premise CRM. Incentivized Helpful? Karl Brown Owner/Technical Architect Chose Oracle Siebel CRM We decided on Siebel for the excellent depth of functionality, scalability, and support for multiple languages. Incentivized Helpful? Lizzy Randall Siebel & Siebel OpenUI Programmer Chose Oracle Siebel CRM We also connect to Oracle Business Intelligence, which is not even an option of the list of products above (that's always encouraging when products are missing from lists!) This connects to campaigns in Siebel along with users writing reports based on data from Siebel. I don't … Incentivized Helpful? Kenyata Garner Customer Service and Quality Assurance Sup Chose Oracle Siebel CRM I would say honestly they are both really good programs. They would compliment each other quite well if they weren't competition. They both offer great opportunities for success and both have areas which need improvement. Overall, however, they are worth a shot. Incentivized Helpful? Verified User Engineer Chose Oracle Siebel CRM Siebel is suitable for a large organization as it has a comprehensive integrated functionality with great performance that suits customer service, marketing and sales. It supports complex security guidelines. It has complete development and deployment manager that can keep … Helpful? Verified User Consultant Chose Oracle Siebel CRM Salesforce is clearly the winner when it comes to CRM. They have a time proven and absolutely robust solution which is not only easy but fun to use. Zoho CRM doesn't have as many features as the other modern CRMs but it's a good, lightweight and comparatively cheaper option. … Incentivized Helpful? Verified User Analyst Chose Oracle Siebel CRM Oracle Siebel CRM was selected 2 years before I began working here. At that time is was best of breed, and we only used it for servicing our clients. Our company did not use any of the sales features in the tool. Once the company decided to do sales, we introduced … Incentivized Helpful? Cesar Pena, MBA Contract Services Chose Oracle Siebel CRM Siebel CRM is available in different modifications and can be tailored to specific needs. The user interface is clean and simple, and it takes very little time to make changes to customizing changes to fit your needs. Siebel CRM also offers multiple integration options to make … Helpful? Verified User Engineer Chose Oracle Siebel CRM AX is a light weight ERP or CRM system. It fit for small business company or a pure business company. Incentivized Helpful? LAURA BECK, MA Production Operations Analyst Chose Oracle Siebel CRM We evaluated several companies for marketing before the purchase of Siebel in 2010. However, Siebel was already being used by our sales organization and it was already decided prior to us interviewing other companies that we would be buying Siebel. The dog and pony show for the … Incentivized Helpful? Lokesh Yadav Systems Engineer Chose Oracle Siebel CRM Oracle Siebel CRM has got much stronger workflow engine than its competitors like Kickserv and Zoho CRM. Also, the provided integration options are better than Salesforce or Hatchbuck. With the additional support for Customer Relationship Management (CRM) Desktop plugin for … Helpful? Abhijit Bhattacharjee Application Engineer Chose Oracle Siebel CRM Siebel is quite a bit slower in performance and lacks support for modern browsers, in contrast to Salesforce.com. It's also much less searchable and discoverable (with regard to insights) and lacks a fresh look. I'm not privy to all the reasons why our organization moved away … Incentivized Helpful? Verified User Consultant Chose Oracle Siebel CRM Used: Sales Force CRM SAP CRM Incentivized Helpful?
Top Pros	Pro Data model Pro Easy to configure Pro Business needs
Top Cons	Minus Customer support Minus Newer versions Minus Support team

Features

Oracle Siebel CRM

Sales Force Automation

Comparison of Sales Force Automation features of Product A and Product B
	Oracle Siebel CRM 8.8 19 Ratings 14% above category average
Customer data management / contact management	9.018 Ratings
Workflow management	9.018 Ratings
Territory management	9.014 Ratings
Opportunity management	9.017 Ratings
Integration with email client (e.g., Outlook or Gmail)	6.013 Ratings
Contract management	9.413 Ratings
Quote & order management	8.712 Ratings
Interaction tracking	10.014 Ratings
Channel / partner relationship management	9.410 Ratings

Customer Service & Support

Comparison of Customer Service & Support features of Product A and Product B
	Oracle Siebel CRM 9.2 18 Ratings 20% above category average
Case management	8.716 Ratings
Call center management	10.014 Ratings
Help desk management	8.712 Ratings

Marketing Automation

Comparison of Marketing Automation features of Product A and Product B
	Oracle Siebel CRM 7.9 13 Ratings 4% above category average
Lead management	8.911 Ratings
Email marketing	7.013 Ratings

CRM Project Management

Comparison of CRM Project Management features of Product A and Product B
	Oracle Siebel CRM 8.5 14 Ratings 11% above category average
Task management	8.713 Ratings
Billing and invoicing management	8.49 Ratings
Reporting	8.413 Ratings

CRM Reporting & Analytics

Comparison of CRM Reporting & Analytics features of Product A and Product B
	Oracle Siebel CRM 7.3 16 Ratings 4% below category average
Forecasting	8.012 Ratings
Pipeline visualization	7.013 Ratings
Customizable reports	7.015 Ratings

Customization

Comparison of Customization features of Product A and Product B
	Oracle Siebel CRM 9.6 17 Ratings 24% above category average
Custom fields	10.017 Ratings
Custom objects	10.017 Ratings
Scripting environment	8.214 Ratings
API for custom integration	10.015 Ratings

Security

Comparison of Security features of Product A and Product B
	Oracle Siebel CRM 10.0 16 Ratings 18% above category average
Single sign-on capability	10.015 Ratings
Role-based user permissions	10.015 Ratings

Social CRM

Integrations with 3rd-party Software

Comparison of Integrations with 3rd-party Software features of Product A and Product B
	Oracle Siebel CRM 10.0 12 Ratings 33% above category average
Marketing automation	10.012 Ratings
Compensation management	10.08 Ratings

Platform

Comparison of Platform features of Product A and Product B
	Oracle Siebel CRM 5.0 11 Ratings 40% below category average
Mobile access	5.011 Ratings

Best Alternatives
	Oracle Siebel CRM
Small Businesses	Salesmate Score 9.8 out of 10
Medium-sized Companies	Creatio Score 9.1 out of 10
Enterprises	Creatio Score 9.1 out of 10
All Alternatives	View all alternatives

User Ratings
	Oracle Siebel CRM
Likelihood to Recommend	8.7 (21 ratings)
Usability	8.0 (2 ratings)
Support Rating	3.0 (2 ratings)

User Testimonials
	Oracle Siebel CRM
Likelihood to Recommend	Oracle As an end user, I would not recommend this solution for enterprise deployment. Lack of support for modern browsers, slow performance, and poor searchability - these things set Siebel CRM in the rear of the pack. There was no great mobile solution either, so that can be bothersome especially for road warriors like myself. Incentivized Abhijit Bhattacharjee Application Engineer Read full review
Pros	Oracle Great data model: the out of the box version comes with standard objects that support most of the industries business models Ease of implementation: implementation is done by configuring standard objects or creating new objects; additional level of customization via script is also possible. Lots of resources available on the product Supported by Oracle one of the world leader in IT Incentivized Verified User Anonymous Read full review
Cons	Oracle Migrations between environments is one area that could be improved, with tools to compare and move data elements (source vs target). Easier ways to identify, through email or a web page, the health of the overall system (components, marketing campaigns, tasks, servers, etc). The UI seems to be improved with the newer versions of Siebel, but I believe it requires a lot of new features. It seems that other CRM solutions that are cloud-based are putting a lot of emphasis on the Usability and presentation, things where Siebel may need to catch up... Incentivized Miguel Padilla, M.Eng. CRM Architect/Consultant Read full review
Usability	Oracle Oracle Siebel CRM is an older Sales CRM, so many of it's features aren't as current as ones used today. However, it has a smoother and easy-to-use UI. We're glad that we can still access Oracle Siebel CRM because it's easier to find older information that we can't easily find in our Salesforce Lightning CRM tool. Incentivized Anne Klosterman Software Maintanence Renewals Territory Representative Read full review
Support Rating	Oracle We no longer have support for our Oracle Siebel CRM. When we did, the support was slow to get some things fixed, therefore, there was a lot of downtime. Of course, this slowed down our overall productivity and increased our overall frustration with the tool. However, it would be nice if we still had some support with it since we still do access it from time to time. Incentivized Anne Klosterman Software Maintanence Renewals Territory Representative Read full review
Alternatives Considered	Oracle We also connect to Oracle Business Intelligence, which is not even an option of the list of products above (that's always encouraging when products are missing from lists!) This connects to campaigns in Siebel along with users writing reports based on data from Siebel. I don't think OBIEE stacks up that great with other systems because it seems to be lacking in reports, and those who can make them have to be quite technical. Oracle Database I think stacks up because of how robust and speedy (at times) it can be Incentivized Lizzy Randall Siebel & Siebel OpenUI Programmer Read full review
Return on Investment	Oracle This has all my company needs for sales analytic. It has helped our call center and the sales portal become more lean and require less resources for their day-to-day. We use its research and direct email capabilities and use it to target specific groups of potential clients. We have seen an improvement of nearly 20%. We have clients who have used a few modules like bill summary, campaign management and customer information. Oracle Siebel CRM has helped them reap ROI within a year from going live. Verified User Anonymous Read full review
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