Gologin vs. Help Scout

GoLogin has been very helpful in providing a clear understanding of what I need to do to use their platform to its fullest capabilities. If you're looking for a way to manage multiple accounts, save cookie and browser data, all without triggering logouts or red flags on sites that discourage using multiple profiles, GoLogin is an excellent choice. The interface is straightforward, and the support team responds quickly to any questions. I’ve been able to streamline my workflow and keep my accounts safe and organized

Small businesses that want a conversational type of customer support experience. Nothing wrong with support tickets, but it does make you feel like a number. Also, we needed to get up and running quickly so the "inbox" feel of the dashboard was already familiar with the team so they could adopt the new software quickly.

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• the user interface is very easy to use and navigate. Haven’t had any issues with bugs or anything like that which is a major plus.
• Proxy servers import very well haven’t had one fail. Each profile has a unique fingerprint so it’s the perfect central hub for working with multiple different profiles

• Extremely simple to use and understand as a user - treats communications like human beings and provides a much more personal feel to communication (as opposed to making people feel like numbers).
• The email newsletter.
• They are super responsive. They are pretty rad and transparent: if something goes wrong on their end they are not afraid of admitting fault. Which leads me to trust them because I can believe them. I know that tells you very little about the product, but as leadership, that's something that I really need
• Help Scout does exactly what it needs to (facilitate organized, efficient conversations between customers and support people) without getting in the way.

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Independently Invited by TrustRadius

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• Auto-refresh would be a good idea so I can work with the latest profiles all the time
• Pricing is messy — I feel like we're double paying for accounts when I invite team members to my dashboard
• Would be great if GoLogin could auto-update in the background

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Invited by the Vendor

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• Trying to group tickets is a bit unflexible. You can create folders which can be part of a workflow (automatic trigger) but you can't create a folder based on tags. This needs to be improved because there's a need to create smarter segments and mix them.
• Metrics are useful but there needs to be more details about them. You can drill down in some but others are still not very actionable or visible (ok, that number went down, but what was the cause? what's the criteria with what you measure that?)

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Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

We are receiving feedback from the organizational level that they may want us to transition to a different solution to provide consistency across the company.

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Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

I wish there was more features for testing. And more flexibility on support and technical adjustments to add features when requested for an extra pay

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Invited by the Vendor

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Help Scout is a great solution for support teams. There are many articles and webinars to help you learn how to use Help Scout. There are also many features to help make your workflows easier and more efficient. I would readily recommend Help Scout to any small or medium-growing support teams.

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Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

I’d say it’s stacks pretty good honestly way better there’s a lot of bugs when I was using that platform and it wasn’t really the best for my used case but not everything is a one-size-fits-all. I think GoLogin is definitely way better than what I was using prior to this

Only have minimal experience with G-Suite for a much smaller company. This worked well for that organization but did not have similar specialization functions that suite our larger organization very well. Help Scout's pricing makes sense, and continues to service our needs well. Minimal usage of other programs, but have no need to explore alternatives at this time.

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Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• positive since we’ve been running our systems on GoLogin we’ve jumped from 10 to 40k mrr in a months time
• We’ve scaled social media products to be able to manage multiple account accounts

• We are able to retain our customer base due to the outstanding customer service our Customer Experience department provides. Without an organized tool like Help Scout, this would not be possible. We pride ourselves in quick response times to customers and are able to do so by effectively routing tickets to the right agents.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info