Google Cloud CDN vs. ServiceNow IT Service Management

Google Cloud CDN is available globally and supports various load balancers available in different regions around the globe, so I find Google Cloud CDN as one of the best choices for CDN as it serves globally and it is really fast, safe, and secure. It might be not suitable for you if you do not have any technical background.

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We found that ServiceNow's ITSM product is overall a great product to use in all areas of IT. Whether it be Security, Infrastructure, or Networking, nothing is too complicated to bring into ServiceNow for processing. Being able to use flows to automate task creation and auto assign has helped to fill process gaps that existed with our previous product.

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• The intelligent categorization and management of site content cache in Google Cloud CDN is unique and offers the best results with simple settings.
• It has powerful servers in all geographical regions of the world and the speed of the site will increase many times for the customer with smart routing.
• It has AnyCast IP feature and website receives a single global IP address. In this case, the site loads at the same speed worldwide.

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• Integration
• Good search capabilities. Applications are created within CMDB and we can search for the app to see the changes, incidents and problems created
• Reporting. Great store of MIS reports and will let you to create custom reports
• Visual Task Boards - use it as Kanban boards

• Unable to use any kind of code to show different content.
• Absence of cloud workers as provided by Cloudfront, Cloudflare and Akamai.
• No support for dynamic routing.

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• Finding requests that I opened and have since been completed by the assigned group/individual is very difficult to accomplish unless I've written down the request numbers somewhere.
• Requests that I opened and are subsequently closed, often continue to appear in the list of "My Open Requests" giving the appearance that they were not completed when in fact they were.
• It may exist, but if it does I haven't found it yet, which makes it less than intuitive, but I would like to see the ability to recall a request in ServiceNow.
• I believe our firewall rule change request for is a custom form, but it has a serious drawback. If I submit such a request and need to make a correction to it before it is approved, there isn't anyway for me to do so. The request has to first be rejected with the creation of a sub-task in order to edit it before it is resubmitted for approval.

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Excellent rating for exceptional service provided for efficiency and efficient output given by it. It helped both client as well business to coordinate better for the requirements they work. It help to generate reports for real time progress on task. It helps to keep active watch on progress made by all parties

There is not really an interface for managing rules directly, compared to market leaders, Google's implementation is probably strong on the technical side but for the average user it might be lacking. There are no advanced features which can be compared to what other leaders in the CDN sector are providing or they can be achieved but with high implementation cost and usage of other products in the Google Cloud suite

The basic actions of creating, updating and tracking requests is easy to udnerstand and use. Only a short onboarding training is needed to train the users of how to use it properly. However, the UI/UX experience can feel bloated with the many options it offers when you start to customize the tool to your company needs. It is also not the best looking user interface compared to more modern web applications.

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We have never had any issues with ServiceNow's availability that I am aware of in the two years I have been using it.

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For a massive system, page loads are reasonably quick, including searches.

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I didn't have the need to use support from Google when I was either testing or setting up my website. Information was easily found by searching online if I needed to, and the options that I needed to install or enable were there on the setup page. Honestly, I was a former systems administrator so most of this stuff is not challenging for me.

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I would give it this rating because we have had no major issues with the support for ServiceNow after we implemented it at our organization. They seem to respond promptly and efficiently if we ever do need to open a support case with them about an issue we are having.

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To type in what should be a text box, you have to click an empty cell, a tiny text box pop up opens with a check box and an X. You the. Type in the text box and have to click the check mark. If you have a bunch of fields to fill out, doing this is very annoying. Absolutely know thought went in to this. I'm sure somebody in marketing thought it was a good idea. It wasn't.

While implementation the focus always should be on customizing features which are out of box to minimize the debts following the main features like Incidents, Requests, Change & Problem Statement. It should be strictly ensured to maintain right data quality, eliminating any duplicates or wrong workflows and incorrect reportings. Strong security and goverance to be implemented.

We have limited software developers and don't have the need for a big cloud service provider along with their costs. Google Cloud CDN brings to usr, reliability and brand familiarity. Google Cloud CDN also doesn't bother us with pitches or 1000 emails about the products. We went and signed up for it, without dealing with a pushy salesperson.

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Having used other ticketing/asset tools in the past with other companies. This time, we opted for ServiceNow, primarily because of the company's scale. Once you start hiring a lot of employees, you need a robust tool with some maturity. We wanted to split the IT team into back-office and front-office teams. We needed proper permissions and auto-escalation. Also, approval flows for certain requests (mostly hardware and file access requests). All of this is part of the standard ServiceNow package. Some of the cheaper alternatives we felt were more suited for very small businesses or teams.

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ServiceNow works as an enterprise solution.

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• Google Cloud CDN has worked great as a tool to provide more reliable and faster interactive web experiences such as with e-learning sites.
• The product can require additional training costs, even for experienced IT administrators.
• Overall, ongoing costs can also be prohibitive for organizations with smaller web presences.

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• Personally as an end-user, I feel like my issues have been resolved more quickly/don't tend to get as lost when using previous tools.
• Having a centralized place where all questions are asked and all issues are resolved means I don't have to spend time searching for the appropriate team. I can just create a ticket and it's channeled to the appropriate team for me.

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