Google Cloud Contact Center AI vs. Squaretalk
Google Cloud Contact Center AI vs. Squaretalk
Product | Rating | Most Used By | Product Summary | Starting Price |
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Google Cloud Contact Center AI | N/A | Google has launched a cloud based contact center software which uses artificial intelligence (AI) to improve the customer experience and provide real-time insights for agents. Announced in July 2018, this product adds three core AI functionalities to the contact center software tool belt with its Dialogflow feature: virtual agents, AI assistance for human agents, and contact center analytics. Google’s product streamlines inbound and outbound communications by… | N/A | |
Squaretalk | N/A | Squaretalk (formerly Axiom) is a business communication and workflow optimization platform geared for inbound customer support and sales teams. Through integrations, Squaretalk aims to give BPOs all the tools they need to provide personalized service to clients worldwide, leveraging remote workers’ power by enabling them to work from anywhere. | N/A |
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
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Google Cloud Contact Center AI | Squaretalk | |
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Top Pros | No answers on this topic |
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Top Cons | No answers on this topic |
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Contact Center Software |
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Workforce Optimization (WFO) |
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Google Cloud Contact Center AI | Squaretalk | |
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Small Businesses | CloudTalk Score 9.5 out of 10 | CloudTalk Score 9.5 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Salesforce Service Cloud Score 8.7 out of 10 | Google Cloud Contact Center AI Score 8.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Google Cloud Contact Center AI | Squaretalk | |
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Likelihood to Recommend | 8.5 (13 ratings) | 8.4 (2 ratings) |
Likelihood to Renew | 9.0 (1 ratings) | - (0 ratings) |
Usability | 9.0 (1 ratings) | - (0 ratings) |
Google Cloud Contact Center AI | Squaretalk | |
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Likelihood to Recommend | Google | Squaretalk |
Pros | Google | Squaretalk |
Cons | Google | Squaretalk No answers on this topic |
Likelihood to Renew | Google | Squaretalk No answers on this topic |
Usability | Google | Squaretalk No answers on this topic |
Alternatives Considered | Google | Squaretalk No answers on this topic |
Return on Investment | Google | Squaretalk |
ScreenShots |