Google has launched a cloud based contact center software which uses artificial intelligence (AI) to improve the customer experience and provide real-time insights for agents. Announced in July 2018, this product adds three core AI functionalities to the contact center software tool belt with its Dialogflow feature: virtual agents, AI assistance for human agents, and contact center analytics. Google’s product streamlines inbound and outbound communications by…
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Zoom Contact Center
Score 9.2 out of 10
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Zoom Contact Center helps businesses deliver prompt, accurate, and highly personalized customer experiences that drive loyalty. It includes intelligent self-service and routing, a unified communications and contact center, and video optimized high-touch engagements.
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Pricing
Google Cloud Contact Center AI
Zoom Contact Center
Editions & Modules
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No answers on this topic
Offerings
Pricing Offerings
Google Cloud Contact Center AI
Zoom Contact Center
Free Trial
No
No
Free/Freemium Version
No
No
Premium Consulting/Integration Services
No
No
Entry-level Setup Fee
No setup fee
No setup fee
Additional Details
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More Pricing Information
Features
Google Cloud Contact Center AI
Zoom Contact Center
Contact Center Software
Comparison of Contact Center Software features of Product A and Product B
Google Cloud Contact Center AI
8.4
13 Ratings
1% above category average
Zoom Contact Center
7.6
11 Ratings
9% below category average
Agent dashboard
8.513 Ratings
7.711 Ratings
Validate callers
7.911 Ratings
7.28 Ratings
Outbound response
8.211 Ratings
7.98 Ratings
Call forwarding
8.611 Ratings
7.07 Ratings
Click-to-call (CTC)
8.911 Ratings
7.96 Ratings
Warm transfer
8.810 Ratings
8.411 Ratings
Predictive dialing
8.39 Ratings
7.46 Ratings
Interactive voice response
8.411 Ratings
8.39 Ratings
REST APIs
7.211 Ratings
7.17 Ratings
Call scripts
8.211 Ratings
7.38 Ratings
Call tracking
8.411 Ratings
7.411 Ratings
Multichannel integration
8.712 Ratings
8.310 Ratings
CRM software integration
8.711 Ratings
6.86 Ratings
Workforce Optimization (WFO)
Comparison of Workforce Optimization (WFO) features of Product A and Product B