Google Cloud Dialogflow vs. Intercom
Google Cloud Dialogflow vs. Intercom
Product | Rating | Most Used By | Product Summary | Starting Price |
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Google Cloud Dialogflow | N/A | Dialogflow (formerly Api.ai) is a chatbot building tool, designed to give users new ways to interact with digital products by building engaging voice and text-based conversational interfaces powered by AI. Dialogflow was acquired by Google in 2019. | N/A | |
Intercom | N/A | Intercom is an AI-first customer service platform that enhances the customer experience and improves operational efficiency, built on a single AI system with three major components: AI Agent, AI Copilot and AI Analyst (coming soon) to deliver customer service. | $39 per month per seat |
Google Cloud Dialogflow | Intercom | |||||||||||||||
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Editions & Modules | No answers on this topic |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | AI customer service features included in every plan. Intercom integrates Help desk, AI Chat bot, and Proactive support. | ||||||||||||||
More Pricing Information |
Google Cloud Dialogflow | Intercom | |
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Top Pros |
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Top Cons |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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Google Cloud Dialogflow | Intercom | |
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Small Businesses | IBM watsonx Assistant Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Zoom Contact Center Score 9.2 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Conversica Score 9.5 out of 10 | SAP Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Google Cloud Dialogflow | Intercom | |
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Likelihood to Recommend | 8.7 (5 ratings) | 9.0 (263 ratings) |
Likelihood to Renew | - (0 ratings) | 8.9 (19 ratings) |
Usability | 8.9 (5 ratings) | 8.8 (171 ratings) |
Availability | - (0 ratings) | 9.1 (1 ratings) |
Performance | - (0 ratings) | 9.1 (1 ratings) |
Support Rating | 8.3 (5 ratings) | 7.1 (10 ratings) |
Online Training | - (0 ratings) | 8.1 (2 ratings) |
Implementation Rating | - (0 ratings) | 7.5 (5 ratings) |
Product Scalability | - (0 ratings) | 9.1 (1 ratings) |
Google Cloud Dialogflow | Intercom | |
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Likelihood to Recommend | Google | Intercom |
Pros | Google | Intercom |
Cons | Google | Intercom |
Likelihood to Renew | Google No answers on this topic | Intercom |
Usability | Google | Intercom |
Reliability and Availability | Google No answers on this topic | Intercom |
Performance | Google No answers on this topic | Intercom |
Support Rating | Google | Intercom |
Online Training | Google No answers on this topic | Intercom |
Implementation Rating | Google No answers on this topic | Intercom |
Alternatives Considered | Google No answers on this topic | Intercom |
Return on Investment | Google | Intercom |
ScreenShots | Intercom Screenshots |