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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Google Forms

    Score8.4 out of 10
    N/AGoogle Forms is an app for creating forms and surveys, and is part of Google Apps for Work. The product focuses on ease of use; the interface is similar to a document editor, with drop down lists of options and drag and drop question re-ordering. Users can embed images and video into surveys. Users can also program the question flow with custom logic. Google sends users basic summaries of the survey results automatically, or users can export the raw survey results data and analyze it via…N/A

    Microsoft Office 2016 (discontinued)

    Score8.6 out of 10
    N/AMicrosoft Office 2016 is the familiar suite of Office products including applications such as Word, Excel, and PowerPoint for use on a single PC or Mac. The 2016 is no longer available for sale from Microsoft, and support is at an end since 2020.N/A
    Pricing
    Google FormsMicrosoft Office 2016 (discontinued)
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    Google FormsMicrosoft Office 2016 (discontinued)
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    Google FormsMicrosoft Office 2016 (discontinued)
    Considered Both Products
    Google
    Chose Google Forms
    I have used DocuSign while there are some similarities to Google Forms, DocuSign does not allow for creating custom forms and testing materials. Google Forms [allow] for the creation and sharing of multiple document types. Google Forms also [allow] you to import your own custom …
    Incentivized
    Chose Google Forms
    Survey Monkey - I sometimes use the free version.
    Incentivized
    Discontinued Products
    No answer on this topic
    Key User Insights
    Would buy again
    98%
    Would buy again
    64 Answers
    93%
    Would buy again
    50 Answers
    Delivers good value for the price
    100%
    Delivers good value for the price
    65 Answers
    94%
    Delivers good value for the price
    47 Answers
    Happy with the feature set
    92%
    Happy with the feature set
    60 Answers
    96%
    Happy with the feature set
    52 Answers
    Lived up to sales and marketing promises
    100%
    Lived up to sales and marketing promises
    42 Answers
    98%
    Lived up to sales and marketing promises
    40 Answers
    Implementation went as expected
    96%
    Implementation went as expected
    48 Answers
    98%
    Implementation went as expected
    41 Answers
    Features
    Google FormsMicrosoft Office 2016 (discontinued)
    Survey Format & Appearance
    Comparison of Survey Format & Appearance features of Google Forms and Microsoft Office 2016 (discontinued)
    Feature
    Google Forms
    6.7
    123 Ratings
    18% below category average
    Microsoft Office 2016 (discontinued)
    -
    Ratings
    Survey templates7.7114 Ratings00 Ratings
    Themes6.2112 Ratings00 Ratings
    Custom logo/branding6.1100 Ratings00 Ratings
    Survey Content
    Comparison of Survey Content features of Google Forms and Microsoft Office 2016 (discontinued)
    Feature
    Google Forms
    8.0
    121 Ratings
    6% below category average
    Microsoft Office 2016 (discontinued)
    -
    Ratings
    Changes to live survey8.9115 Ratings00 Ratings
    Question design help7.398 Ratings00 Ratings
    Multiple question types7.9120 Ratings00 Ratings
    Survey Logic
    Comparison of Survey Logic features of Google Forms and Microsoft Office 2016 (discontinued)
    Feature
    Google Forms
    7.0
    110 Ratings
    18% below category average
    Microsoft Office 2016 (discontinued)
    -
    Ratings
    Survey logic flexibility7.0110 Ratings00 Ratings
    Survey Reporting & Analytics
    Comparison of Survey Reporting & Analytics features of Google Forms and Microsoft Office 2016 (discontinued)
    Feature
    Google Forms
    8.4
    122 Ratings
    3% above category average
    Microsoft Office 2016 (discontinued)
    -
    Ratings
    Response tracking8.3120 Ratings00 Ratings
    Data export8.1116 Ratings00 Ratings
    Standard reports7.9113 Ratings00 Ratings
    Custom reports9.286 Ratings00 Ratings
    Analytics8.594 Ratings00 Ratings
    Survey Administration & Security
    Comparison of Survey Administration & Security features of Google Forms and Microsoft Office 2016 (discontinued)
    Feature
    Google Forms
    7.9
    116 Ratings
    9% below category average
    Microsoft Office 2016 (discontinued)
    -
    Ratings
    Access controls7.8113 Ratings00 Ratings
    Compliance7.990 Ratings00 Ratings
    Survey Distribution
    Comparison of Survey Distribution features of Google Forms and Microsoft Office 2016 (discontinued)
    Feature
    Google Forms
    7.6
    90 Ratings
    6% below category average
    Microsoft Office 2016 (discontinued)
    -
    Ratings
    Vendor-offered crowdsourcing7.842 Ratings00 Ratings
    Respondent restrictions7.588 Ratings00 Ratings
    Best Alternatives
    Google FormsMicrosoft Office 2016 (discontinued)
    Small Businesses
    Jotform
    Score8.5 out of 10
    Google Workspace
    Score9.1 out of 10
    Medium-sized Companies
    Qualaroo
    Score7 out of 10
    Google Workspace
    Score9.1 out of 10
    Enterprises
    QuestionPro
    Score9.2 out of 10
    Microsoft 365 Business Premium
    Score9 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Google FormsMicrosoft Office 2016 (discontinued)
    Likelihood to Recommend
    9.3
    (127 ratings)
    7.5
    (64 ratings)
    Likelihood to Renew
    7.0
    (4 ratings)
    5.0
    (3 ratings)
    Usability
    8.6
    (67 ratings)
    7.0
    (3 ratings)
    Availability
    10.0
    (2 ratings)
    -
    (0 ratings)
    Performance
    9.0
    (2 ratings)
    -
    (0 ratings)
    Support Rating
    9.0
    (49 ratings)
    8.0
    (45 ratings)
    Implementation Rating
    9.0
    (1 ratings)
    -
    (0 ratings)
    Configurability
    4.0
    (1 ratings)
    -
    (0 ratings)
    Ease of integration
    7.0
    (1 ratings)
    -
    (0 ratings)
    Product Scalability
    9.0
    (2 ratings)
    -
    (0 ratings)
    Vendor post-sale
    10.0
    (1 ratings)
    -
    (0 ratings)
    Vendor pre-sale
    10.0
    (1 ratings)
    -
    (0 ratings)
    User Testimonials
    Google FormsMicrosoft Office 2016 (discontinued)
    Likelihood to Recommend
    Google
    Google Forms is great for simple surveys, such as quick polls, but any logic beyond conditional pages is not supported. Google Forms is best used when the survey participants have and are permitted to use a Google Account to fill out the form; we ran into issues with hospital IT departments. I don't believe there's a better free tool out there than Google Forms, though.
    Incentivized
    Read full review
    Discontinued Products
    I'd recommend [Microsoft] Office2016 for any business that has more than a couple of users, as the software is very scalable from just a small business to a large enterprise corporation. I don't know of any case where it might not be appropriate, as even home users and students use the software suite as well.
    Incentivized
    Read full review
    Pros
    Google
    • Live results: When a user completes the form the results are added instantly.
    • Easy to create: Google Forms has a simple interface that allows for a wide range of question types. Google will even try to guess the question type based on the question (but this can be overridden).
    • Answers export to Google Sheets: It is easy to have each response to your form add a row to a Google Sheet, allowing for further analysis or processing.
    • Ability to automatically collect email addresses within a domain: If you have a form that has been shared with users in your domain, you can set it to automatically collect the users' email addresses without them needing to type it in. Makes checking whether all students have completed the form easy.
    Incentivized
    Read full review
    Discontinued Products
    • Data manipulation. Excel takes the raw data we receive and allows us to digest it in ways that are useful to our business processes.
    • Communication. Outlook serves as our primary means of communication and setting up appointments.
    • Documentation. Word is the default standard when it comes to using a word processor and we are no different in this regard. Nearly every user has to use the application on a regular basis in order to accomplish their work.
    Incentivized
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    Cons
    Google
    • Sometimes finding the output -- a Google Sheet with all responses-- is a little difficult. It's also sometimes confusing to figure out how to get back into the Google Form Survey itself.
    • As always, sharing among an institutional Google account and your personal Google account can be frustrating. You have to make a copy and can't share across the two different accounts very easily.
    Incentivized
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    Discontinued Products
    • Office 2016 professional edition can be priced for a single user license, it would be nice to see a drop in the pricing.
    • Office 2016 home edition is a better price but does not include outlook 2016, so it is not a good fit for the workplace environments.
    • Office 2016 can run slowly on older systems, so you need to make sure you have a machine that is 4 years old or less for it to run smoothly.
    Incentivized
    Read full review
    Likelihood to Renew
    Google
    I will definitely renew my use of Google Forms because I really like the ease of use and the number of tools that Google forms provide. I also love that I can administer a test in real-time and get results in a timely manner
    Incentivized
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    Discontinued Products
    We believe that office 2016 offers the best value when it comes to features included out of the box. The software is used in its entirety by our organization and is easily supported by our staff of IT technicians. Users find this software to be easy to learn and easy to use with minimal learning curve.
    Incentivized
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    Usability
    Google
    Overall ease of use for staff, volunteers, and adult learners, and easy to get reports and to share reports via Sheets. As a free tool, it does more than expected. Easy to change the look and brand it to your organization, or just make it more fun, depending on what you want to use it for.
    Incentivized
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    Discontinued Products
    It's fairly easy to use, but the automatic formatting or capturing of formatting when pasting is wonky - especially when there are outlines or other bullets/numbered lists. Fixing and sizing up tables can be annoying, and there are sometimes formatting issues that we just absolutely cannot fix for some reason
    Incentivized
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    Reliability and Availability
    Google
    In the years I've used GoogleForms I've never ran into any issues with the reliability or availability. Google is a gigantic company with essentially limitless resources which makes it very easy to trust that I will continue to be able to enjoy the same reliability I've come to know and expect from GoogleForms
    Incentivized
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    Discontinued Products
    No answers on this topic
    Performance
    Google
    One of the things that comes as a benefit of the lack to create complex logic branching and truly custom design is that there isn't lot of room to bog down the software. GoogleForms has always loaded just as fast as my internet service and device would allow it. I'm not sure about front end integrations or integrations into the form itself, as I've never explored it, but on the backend, I've never had any issues with integrations channeling from GoogleForms from the GoogleForms's end of things.
    Incentivized
    Read full review
    Discontinued Products
    No answers on this topic
    Support Rating
    Google
    We haven't used much official support for Google Forms. However, because it is so widely used, there are a ton of articles and guides available online to help administrators of varying technical abilities to work through problems that arise. Additionally, Google provides an official support forum where there are discussions with other users as well as Google developers that can help address issues if needed.
    Incentivized
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    Discontinued Products
    I am an MS feedback hub participant and they certainly don't pay enough attention to several bugs several people raise it in the portal. For the enterprise, it seems to me based on my prior experience that yes, they have a dedicated team to support operations. For mid to small companies or single users, it has been a struggle. So, you are pretty much with MS Blogs and others.
    Incentivized
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    Implementation Rating
    Google
    Google Forms doesn't really require "implementation": simply log into GDrive and create a survey! You can configure settings per survey to, for example, automatically write responses to a GSheet.
    Incentivized
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    Discontinued Products
    No answers on this topic
    Alternatives Considered
    Google
    Although both platforms offer similar functionalities, Google Form has a personal advantage and it is the impeccable integration with the different applications of the Google suite, this allows to make use of all of them in a transparent way, which in the work environment allows to perform work efficiently and without affecting the quality of it.
    Incentivized
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    Discontinued Products
    We use Microsoft Office 2016 because at the time it was the best tool for us, but now with full attention to cloud products, we may be thinking of migrating our solution to a cloud service.
    Incentivized
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    Scalability
    Google
    GoogleForms lacks the ability for complex logic branching and the ability to truly design it in a custom manner. It's pretty obvious when you land on a GoogleForm that it is in fact a GoogleForm. This rating solely reflects the lack of flexibility which in turn makes it something that wouldn't usually be scaled. That being said, if needing to scale a simple solution, GoogleForms would be up for the job.
    Incentivized
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    Discontinued Products
    No answers on this topic
    Return on Investment
    Google
    • High positive impact and return of investment; easy to use and seamlessly integrated with current Google Drive and Suite
    • Ability to create surveys on demand and quickly, saving time and energy
    • Easy to train others in using Google Forms so that there is not a bottleneck of knowledge
    Incentivized
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    Discontinued Products
    • Microsoft Office 2016 saves me a lot of time daily. I have functions and macros set up that calculate and show me a lot of things just from a couple of my inputs. This would take full days sometimes if not for that.
    • Apart from time, it saves me money, I manage data in Excel, I don't have to buy software specifically for that.
    • Sooner or later my company will have to switch to new edition, which will hurt revenues because of a subscription model.
    Incentivized
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