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Google Gemini vs. Manhattan Active Customer Engagement

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Google Gemini

    Score8.5 out of 10
    N/AGoogle Gemini is a natively multimodal agentic platform designed to synthesize and act upon data across text, image, audio, and video modalities. It serves as a centralized intelligence layer that integrates across the Google Workspace ecosystem and Android/ChromeOS platforms to perform autonomous, multi-step tasks.N/A

    Manhattan Active Customer Engagement

    Score8 out of 10
    N/AA solution focusing on providing call center and service agents information about when and why customers buy a brand's products, and that also lets customers use digital self-service to lighten the workload of agents. Agents are given access to complete customer histories, with a variety of tools united in a single agent dashboard.N/A
    Pricing
    Google GeminiManhattan Active Customer Engagement
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    Google GeminiManhattan Active Customer Engagement
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details
    More Pricing Information
    Community Pulse
    Google GeminiManhattan Active Customer Engagement
    Considered Both Products
    Google
    No answer on this topic
    Manhattan Associates
    No answer on this topic
    Key User Insights
    Would buy again
    100%
    Would buy again
    19 Answers
    No answers on this topic
    Delivers good value for the price
    100%
    Delivers good value for the price
    17 Answers
    No answers on this topic
    Happy with the feature set
    100%
    Happy with the feature set
    19 Answers
    No answers on this topic
    Lived up to sales and marketing promises
    83%
    Lived up to sales and marketing promises
    10 Answers
    No answers on this topic
    Implementation went as expected
    100%
    Implementation went as expected
    13 Answers
    No answers on this topic
    Best Alternatives
    Google GeminiManhattan Active Customer Engagement
    Small Businesses
    No answers on this topic
    Simplify360
    Score7.8 out of 10
    Medium-sized Companies
    No answers on this topic
    Customer.io
    Score9.1 out of 10
    Enterprises
    No answers on this topic
    SAP Service Cloud
    Score8.5 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Google GeminiManhattan Active Customer Engagement
    Likelihood to Recommend
    8.6
    (18 ratings)
    8.0
    (1 ratings)
    Usability
    9.1
    (18 ratings)
    -
    (0 ratings)
    User Testimonials
    Google GeminiManhattan Active Customer Engagement
    Likelihood to Recommend
    Google
    Gemini is fantastic for receiving quick answers to questions where accuracy is not paramount. It is great for brainstorming ideas. It is also fantastic for analysing large swathes of unformatted data and finding correlations. Gemini can also transcribe handwriting and audio files making it excellent for formative assessment. It can also now create Google Slides which is great for lesson planning. Gemini is only as good as the prompts you provide it with though so you must remember to be exact with your prompts to get the best outputs.
    Incentivized
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    Manhattan Associates
    The cloud-native technological architecture on which Manhattan Active WM is built is designed for scalability, flexibility, and easy upgradeability. A responsive user interface, which is available on a tablet or fixed station and supports several of these operations, provides the unified control capabilities of the system. Real-time data is shown in a variety of ways, including a global map of facilities, individual facility data, labor utilization, and tasks broken down by job function.
    Incentivized
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    Pros
    Google
    • The new image editing functionality surprised me
    • In general, file loading is better than in other AI programs
    • I think it's somewhat faster than other AI programs, or at least that's the impression it usually gives
    • Features like canvas and deep research are very interesting
    Incentivized
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    Manhattan Associates
    • Permanently Adaptive.
    • Seamlessly Integrated.
    • Greater Visibility.
    Incentivized
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    Cons
    Google
    • Faces in generated images can be kind of scary looking, deformed.
    • When asking for specific text in an image, it often generates funky randomly spelled text instead.
    • Tried a bulk image search with uploaded png files to find the same images online and the links it provided were 404 errors instead.
    Incentivized
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    Manhattan Associates
    • User Interface.
    • Data Security.
    • API's
    Incentivized
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    Usability
    Google
    It's standard usability interface - no problems or challenges using it. I do prefer Claude still because of the different options/modes you can toggle on and off. I don't think Gemini has those options. It's a great daily companion for quick problem solving but not great for larger projects or conversations
    Incentivized
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    Manhattan Associates
    No answers on this topic
    Alternatives Considered
    Google
    Gemini seems very simple to use, veyr similar to ChatGPT, I wish they did have a capability such as ChatGPT projects one, so one can separate topics easily, it's very customizable, where I believe it defeats the others is that, is already very simple to use all of Google ecosystem, such as Drive, docs, sheets and else
    Incentivized
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    Manhattan Associates
    Manhattan enables seamless business configuration and interoperability. Manhattan Associates' architectural principles will drive the creation of cloud-native apps. These principles were developed to ensure that Manhattan Associates' solutions could achieve the engineering velocity that its end clients demanded while also striving to reduce the cost of innovation. As a consequence, you are not obliged to wait for technology to catch up to your decision-making before introducing new goods and services to your customers.
    Incentivized
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    Return on Investment
    Google
    • Free way to gain another team member
    • Helps me be more efficient and overcome blocks in my workflow
    • Speeds up my ability to update our website's calendar by easily double if not more
    • Allows me to dabble in areas that I have no expertise in such as coding
    Incentivized
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    Manhattan Associates
    • Implementation of the whole supply chain and fulfilment.
    • Better Data Management.
    • Effective use of configurations.
    Incentivized
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