Google Keep vs. Help Lightning

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Google Keep
Score 9.1 out of 10
N/A
Google Keep is a note-taking app launched by Google in 2013 and available free, providing a tool to capture text, images, video, etc.N/A
Help Lightning
Score 10.0 out of 10
Enterprise companies (1,001+ employees)
Help Lightning in Birmingham aims to reimagine how businesses, customers and employees are able to give and receive help using Virtual Expertise. The vendor states their merged reality adds missing visual cues, gestures, and non-verbal communication methods to any session. While providing remote assitance, users simply simply reach into a device's field of view and a colleague will see the user's hand merged into their field of view. Users can telestrate, freeze images, use hand gestures,…
$75,000
per year
Pricing
Google KeepHelp Lightning
Editions & Modules
No answers on this topic
Enterprise
$75,000
per year per installation
Offerings
Pricing Offerings
Google KeepHelp Lightning
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeOptional
Additional DetailsSolutions are available as an annual subscription and the pricing is based on the number of licenses. The price per license will vary based on the number of experts providing help and the number of technicians or engineers needing help.
More Pricing Information
Community Pulse
Google KeepHelp Lightning
Features
Google KeepHelp Lightning
Project Management
Comparison of Project Management features of Product A and Product B
Google Keep
9.4
15 Ratings
19% above category average
Help Lightning
-
Ratings
Task Management9.710 Ratings00 Ratings
Gantt Charts10.01 Ratings00 Ratings
Scheduling7.06 Ratings00 Ratings
Workflow Automation10.02 Ratings00 Ratings
Mobile Access10.013 Ratings00 Ratings
Search9.712 Ratings00 Ratings
Visual planning tools9.310 Ratings00 Ratings
Communication
Comparison of Communication features of Product A and Product B
Google Keep
9.3
14 Ratings
15% above category average
Help Lightning
-
Ratings
Notifications7.87 Ratings00 Ratings
Discussions9.05 Ratings00 Ratings
Surveys10.01 Ratings00 Ratings
Internal knowledgebase10.06 Ratings00 Ratings
Integrates with Gmail and Google Hangouts9.97 Ratings00 Ratings
File Sharing & Management
Comparison of File Sharing & Management features of Product A and Product B
Google Keep
8.6
14 Ratings
7% above category average
Help Lightning
-
Ratings
Versioning10.02 Ratings00 Ratings
Audio files8.42 Ratings00 Ratings
Document collaboration9.810 Ratings00 Ratings
Access control9.39 Ratings00 Ratings
Advanced security features2.73 Ratings00 Ratings
Integrates with Google Drive10.04 Ratings00 Ratings
Device sync10.011 Ratings00 Ratings
Best Alternatives
Google KeepHelp Lightning
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Medium-sized Companies
Troop Messenger
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Score 9.8 out of 10
Action1
Action1
Score 9.5 out of 10
Enterprises
HCL Connections
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Score 9.0 out of 10
Remote Desktop Manager
Remote Desktop Manager
Score 9.5 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Google KeepHelp Lightning
Likelihood to Recommend
9.5
(13 ratings)
10.0
(1 ratings)
Likelihood to Renew
10.0
(1 ratings)
-
(0 ratings)
Usability
9.5
(3 ratings)
-
(0 ratings)
Support Rating
7.9
(10 ratings)
-
(0 ratings)
User Testimonials
Google KeepHelp Lightning
Likelihood to Recommend
Google
We use it to post photos of a given area or circumstance, so there is never a question about the current appearance or the desired appearance, as the case may be. We also use it a lot for checklists. When items are needed, possibly from different locations, team members can check them off a shared list as they are acquired, so we can see what is still required and what has been acquired, and the person responsible can initial the checked-off entry.
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Help Lightning
I think that there are different scenarios where the platform can be used, an example is the realization of remote consultancies, individually or in the group. In this sense, I must highlight that it is great whenever you need to work with other people while sharing information, videos, or specific content.
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Pros
Google
  • It's incredibly quick to load, it doesn't take long to pull up any note you have no matter how much information is in the note.
  • The ability to collaborate on a Google Keep note is also great! It allows for two or more of you to work on a project in one space.
  • I also love that I can color coordinate. I can make all my meeting notes one color, my personal notes another color and so on.
  • Enjoying the pinning feature that allows me to keep my important notes right at the top so I don't have to go searching for them when needed.
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Help Lightning
  • Sharing graphics, images and other resources.
  • Connect remotely with different experts.
  • Favors team work, even remotely.
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Cons
Google
  • The iOS app sometimes gets into a state and doesn't update your notes (won't show new notes from other devices / computer), needs to be re-installed to resolve
  • Your notes take up space in your Google account's quota, though this is not very apparent at first - you have to keep an eye on what you are storing - huge pictures better not go in there
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Help Lightning
  • It needs a strong network or signal connection.
  • Nothing else.
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Likelihood to Renew
Google
It does everything I need it to do. It is easy to organize and categorize what I need and what I want to see.
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Help Lightning
No answers on this topic
Usability
Google
They made it simple for anyone to use. There are no complicated steps involved to create a note, edit a note, or search for a specific item located in a note. They also made it simple to share it with others, making it easy to collaborate. Google kept it basic without a thousand "bells and whistles" to overcomplicate it.
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Help Lightning
No answers on this topic
Support Rating
Google
I gave this rating based on the ease of use, the simple functionality and how well it does at keeping my attention and helping me continue to use it and stay on track. The functionality mentioned before alongside the reminder functions and how it utilizes Google's powerful machine learning tech to better its software is remarkable.
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Help Lightning
No answers on this topic
Alternatives Considered
Google
The main differential of Google Keep is its simplicity and efficiency for quick notes. I can draw on the card, put a photo, record audio if I can't write at the moment, in short, for everyday tasks, simple things, it is superior.
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Help Lightning
I think it is very important to make it clear that most of these tools compliment and complement each other rather than oppose or surpass each other. In this sense, it is important to know when to apply one or the other, in addition to taking the time to get to know them thoroughly and master their functionalities. However, the different tools that Help Lightning contain put it above most platforms used for remote conferencing.
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Return on Investment
Google
  • Quick note-taking and easy access to reminders reduce time wasted on forgotten tasks, improving efficiency.
  • Digital note-taking reduces the need for notebooks, sticky notes, and printed task lists.
  • Employees sometimes need to move notes to Google Docs for better formatting, leading to extra work.
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Help Lightning
  • Makes work team better, even remotely.
  • Allows to share important information and get constantly retro alimentations.
  • Helps us to respect the Covid-19 prevention measures, while continue working.
Read full review
ScreenShots

Help Lightning Screenshots

Screenshot of Help Lightning's AR-enabled Remote Visual Guidance software.Screenshot of An expert providing help can reach into the field of view of an onsite technician or customer.Screenshot of Common tools can also be brought into the field of view to help solve problems.Screenshot of Product experts can work virtually side-by-side with anyone, anywhere in the world.Screenshot of Help Lightning supports problem solving involving complex and critical equipment.