Google Keep vs. Help Lightning
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
Google Keep | Score9.2 out of 10 | N/A | Google Keep is a note-taking app launched by Google in 2013 and available free, providing a tool to capture text, images, video, etc. | N/A |
Help Lightning | Score10 out of 10 | Enterprise companies (1,001+ employees) | Help Lightning in Birmingham aims to reimagine how businesses, customers and employees are able to give and receive help using Virtual Expertise. The vendor states their merged reality adds missing visual cues, gestures, and non-verbal communication methods to any session. While providing remote assitance, users simply simply reach into a device's field of view and a colleague will see the user's hand merged into their field of view. Users can telestrate, freeze images, use hand gestures,… | $75,000 per year |
| Google Keep | Help Lightning | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Editions & Modules | No answers on this topic |
| ||||||||||||||
| Offerings |
| |||||||||||||||
| Entry-level Setup Fee | No setup fee | Optional | ||||||||||||||
| Additional Details | — | Solutions are available as an annual subscription and the pricing is based on the number of licenses. The price per license will vary based on the number of experts providing help and the number of technicians or engineers needing help. | ||||||||||||||
| More Pricing Information | ||||||||||||||||
| Google Keep | Help Lightning | |
|---|---|---|
| Considered Both Products | No answer on this topic | No answer on this topic |
| Key User Insights | ||
| Would buy again | ||
100% Would buy again 15 Answers | No answers on this topic | |
| Delivers good value for the price | ||
100% Delivers good value for the price 14 Answers | No answers on this topic | |
| Happy with the feature set | ||
93% Happy with the feature set 14 Answers | No answers on this topic | |
| Lived up to sales and marketing promises | ||
100% Lived up to sales and marketing promises 11 Answers | No answers on this topic | |
| Implementation went as expected | ||
100% Implementation went as expected 13 Answers | No answers on this topic | |
| Google Keep | Help Lightning | |
|---|---|---|
| Small Businesses | No answers on this topic | LogMeIn Rescue Score8.2 out of 10 |
| Medium-sized Companies | No answers on this topic | BeyondTrust Remote Support Score8.6 out of 10 |
| Enterprises | No answers on this topic | TeamViewer Score8.6 out of 10 |
| All Alternatives | View all alternatives | View all alternatives |
| Google Keep | Help Lightning | |
|---|---|---|
| Likelihood to Recommend | 9.5 | 10.0 |
| Likelihood to Renew | 10.0 | - |
| Usability | 9.5 | - |
| Support Rating | 7.9 | - |
| Google Keep | Help Lightning | |
|---|---|---|
| Likelihood to Recommend |
|
|
| Pros |
|
|
| Cons |
|
|
| Likelihood to Renew |
| No answers on this topic |
| Usability |
| No answers on this topic |
| Support Rating |
| No answers on this topic |
| Alternatives Considered |
|
|
| Return on Investment |
|
|
| ScreenShots | Help Lightning Screenshots |







