Wildfire Interactive (Discontinued) vs. Livefyre (discontinued) vs. Solid Social

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Wildfire Interactive (Discontinued)
Score 10.0 out of 10
N/A
Wildfire was a social media advertising management software application that was acquired but since discontinued by Google.N/A
Livefyre (discontinued)
Score 8.2 out of 10
Enterprise companies (1,001+ employees)
Livefyre was acquired in 2016 and became part of the Adobe Experience Manager suite of products. The product has since been discontinued, and is no longer available for sale.N/A
Solid Social
Score 0.0 out of 10
N/A
N/AN/A
Pricing
Wildfire Interactive (Discontinued)Livefyre (discontinued)Solid Social
Editions & Modules
No answers on this topic
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Wildfire Interactive (Discontinued)Livefyre (discontinued)Solid Social
Free Trial
NoNoNo
Free/Freemium Version
NoYesNo
Premium Consulting/Integration Services
NoYesNo
Entry-level Setup FeeNo setup feeRequiredNo setup fee
Additional Details
More Pricing Information
Community Pulse
Wildfire Interactive (Discontinued)Livefyre (discontinued)Solid Social
Best Alternatives
Wildfire Interactive (Discontinued)Livefyre (discontinued)Solid Social
Small Businesses
Growave
Growave
Score 9.7 out of 10
Growave
Growave
Score 9.7 out of 10
Growave
Growave
Score 9.7 out of 10
Medium-sized Companies
Echobox Social
Echobox Social
Score 9.9 out of 10
Echobox Social
Echobox Social
Score 9.9 out of 10
Echobox Social
Echobox Social
Score 9.9 out of 10
Enterprises
Sprout Social
Sprout Social
Score 8.5 out of 10
Sprout Social
Sprout Social
Score 8.5 out of 10
Sprout Social
Sprout Social
Score 8.5 out of 10
All AlternativesView all alternativesView all alternativesView all alternatives
User Ratings
Wildfire Interactive (Discontinued)Livefyre (discontinued)Solid Social
Likelihood to Recommend
2.0
(4 ratings)
8.0
(7 ratings)
-
(0 ratings)
Likelihood to Renew
7.9
(3 ratings)
8.8
(5 ratings)
-
(0 ratings)
Usability
9.0
(1 ratings)
7.3
(1 ratings)
-
(0 ratings)
Availability
10.0
(1 ratings)
-
(0 ratings)
-
(0 ratings)
Performance
10.0
(1 ratings)
-
(0 ratings)
-
(0 ratings)
Support Rating
9.5
(2 ratings)
8.2
(1 ratings)
-
(0 ratings)
Online Training
8.5
(2 ratings)
-
(0 ratings)
-
(0 ratings)
Implementation Rating
8.5
(2 ratings)
-
(0 ratings)
-
(0 ratings)
User Testimonials
Wildfire Interactive (Discontinued)Livefyre (discontinued)Solid Social
Likelihood to Recommend
Discontinued Products
The transition to Google has been painful - key contacts are no longer available.
Read full review
Discontinued Products
I was strictly the implementor of Livefyre (for my company only). That task alone was at least 3 weeks worth of work. From a user standpoint, Livefyre is a good product which is why this review is strictly about how difficult it was to implement. Therefore, if a colleague was to ask me if I recommend Livefyre, it's not a straight answer. Questions like, 'how fast do you need it?', 'how centralized is your user database?', 'do you want social login?', all come into question and were details that made my job not easy (hence, my review of 5/10 for suggesting it to others). Once implemented, Livefyre is a great product (notice my overall review is higher), but based on my experience with implementation, it certainly requires a senior developer's dedicated time and patience to set up exactly as desired. For smaller companies with small/simple user bases and websites, the process may be more straightforward, but from my experience, it wasn't out-of-the-box at all.
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Solid Publication
No answers on this topic
Pros
Discontinued Products
  • Facebook tab implementation. Allows you to easily create and produce functioning social tabs on your brands FB page.
  • Add voting, sweepstakes, poll functionality to your website. Easily implement these campaigns to increase user engagement and TOS.
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Discontinued Products
  • It provides and allows comments and comment management that is fast, seamless and shareable.
  • Having used disquss, WordPress comments and many others I like Livefyre better for its seamless integration and transparency
  • It is really nice that they have a range of services from free to enterprise with increasing functionality and benefits.
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Solid Publication
No answers on this topic
Cons
Discontinued Products
  • More customization - Would like to have the ability to edit more without coding.
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Discontinued Products
  • Implementation was not easy. Although flexible, I personally wrote at least 1,400 lines of code to get this implemented over a few week's time.
  • The social login aspect is cool, but again, hard to implement. They did not write any of those modules, although they could have. This required senior-level developmental skills and a knowledge of how social media is interfaced with programmatically. Lots of questions arose from this and it was difficult to implement with virtually no help from Livefyre, other than to provide the hooks into their system for when users were validated. I had to write at least 2 separate login/redirection scripts to accomplish this flow.
  • CSS tweaking was tricky. We could override lots of common CSS classes, but to get things just the way we wanted it, I ended up writing LOTS of jQuery listeners and functions to transform the output into exactly what we wanted. This was a surprise since the software was sold to us as being 'fully customizable'.
  • Documentation was sufficient, but not great. Getting the flow of the callbacks that are fired wasn't clear at first, and sometimes did not work as expected.
  • It should be noted that, after this review was published, Livefyre contacted me stating they now have better documentation and process for implementation (for version V3, specifically) and urged me to revise this review. However, I can only write of my experience with V2, and it WAS difficult to implement over 3 weeks of dedicated time. Another developer on my team implemented version V3 and his evaluation is very similar to mine, claiming much difficulty with the CSS customization.
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Solid Publication
No answers on this topic
Likelihood to Renew
Discontinued Products
Our initial contract with Wildfire Whitelabel was for $30,000/year, as we progressed we found several alternatives for significantly less. We used this to our advantage to lower the second year to $17,000 with the limitation in the level of support (they call this their "core" subscription). Support has been quite bad.

During our contract, we also asked for quotes on some custom work, but never managed to get an answer (or actual quote). Now two years into our contract, the limitations and lack of development are enough for us to find a different solution. Newcomers to the market like Rafflecopter, WooBox and PunchTab are delivering much better results for a fraction of the price
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Discontinued Products
We feel we have a real partnership with Livefyre and we both make each other better. Their customer service has been phenomenal even during a time of rapid growth.
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Solid Publication
No answers on this topic
Usability
Discontinued Products
Very easy to use, almost anyone can learn how to build a comprehensive promotion.
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Discontinued Products
It's really easy to implement that app but should improve some analytics.
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Solid Publication
No answers on this topic
Reliability and Availability
Discontinued Products
I have never been kicked out of Wildfire service. Always up and running.
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Discontinued Products
No answers on this topic
Solid Publication
No answers on this topic
Performance
Discontinued Products
Easy to perform tasks and quick to upload changes to your promotions.
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Discontinued Products
No answers on this topic
Solid Publication
No answers on this topic
Support Rating
Discontinued Products
Phone and email support were always available to us when we needed it.
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Discontinued Products
From purchasing to implementation, the customer service/support was really perfect!
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Solid Publication
No answers on this topic
Online Training
Discontinued Products
Gave me a thorough rundown on everything the software does. Sometimes it is difficult to run through it all over the phone/internet, but I was able to figure it out myself.
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Discontinued Products
No answers on this topic
Solid Publication
No answers on this topic
Implementation Rating
Discontinued Products
Simple to use and very effective in increasing user engagement on both social channels and website. Noticeably helped raise TOS.
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Discontinued Products
No answers on this topic
Solid Publication
No answers on this topic
Alternatives Considered
Discontinued Products
Wildfire was a merely an adequate social media tool when it existed as a standalone, but it just couldn't compete against other players like Sprout, Falcon, and Sprinklr.
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Discontinued Products
We felt Livefyre was more innovative and better at SEO. It felt like we were working with a partner for the long haul who was interested in our business and how to improve it.
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Solid Publication
No answers on this topic
Return on Investment
Discontinued Products
  • As with any social media management tool, there is a savings on labor hours (rather than doing the manual work)
  • Aggregating all content into one system creates efficiencies for content teams
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Discontinued Products
  • The heavy work is already done given that we take the time to implement.
  • Very useful insights and AI powered delivery.
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Solid Publication
No answers on this topic
ScreenShots

Livefyre (discontinued) Screenshots

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