GoTo Training vs. ShowMyPC

Having a virtual or online meeting or training that needs multiple attendees, I would recommend using GoTo Training. Was able to see multiple cameras and have multiple people on a training at once. The best feature was able to record trainings and be able to watch them at a later time.

Incentivized

If you need unattended remote access, you will need one of the paid plans, so for a quick always on remote support option, [ShowMyPC] may not be the best suited. If security is an issue and your client's compliance rules won't allow always on remote access, then ShowMyPC is probably the best on-[the]-fly remote access on the market. On demand access is always free and can be done via browser or via a very small client download.

Incentivized

• Able to record training.
• Does not have a time limit for training.
• Ability to keep attendance records for up to a year and organize and filter attendees.

Incentivized

• Easy access to help with software issues.
• Technical support
• Access to Remote desktop control
• Recording sessions for paper trails

Incentivized

• Would love the ability to schedule training directly into Microsoft Office.
• Some users found if you use different browsers, it affected the functions of the program.

Incentivized

• Free level should have automatic reconnect on reboot
• Being a remote access only software pricing plans could be better
• Branding should be allowed on lower plans

Incentivized

User friendly, easy to follow and enjoy having the ability to record meetings for viewing pleasure. People who are more technology challenged were able to figure out GoTo Training easily and could understand directions over the phone or using the app for the first time.

Incentivized

Never had to use the support system because things were easy to figure out without having to need to contact someone.

Incentivized

Prefer GoTo Training over Skype for Business. Currently using Microsoft Teams and prefer the ability to set up appointments directly with Outlook and emails

Incentivized

ShowMyPC lags behind its competition when it comes to usability and smoothness in operations, its UI on the web is complicated and seems out of place. The high point of this product is its customer service provided through chat support for any issues which is instant. The product also lacks integration with rd party CSPs for file sharing and it does not have a MAC client which works against it.

Incentivized

• Ability to record trainings that people can use after the live meeting.
• Having an attendee list even after the training.
• Ability to screenshare and have cameras on at the same time.

Incentivized

• The on-demand access is free - can't get a better ROI than that
• Plans are relatively inexpensive - as long as you are not managing large amounts of devices
• Having a go to remote access solution that enables clients to control access is priceless

Incentivized