GQueues vs. Hiver

GQueues ties in very nicely with the principles outlined in David Allen's "Getting Things Done" so if you're a fan, give GQueues a try. I use GQueues both personally and professionally to help keep things in order. I find it easy to modify how I use this service when my needs change. I also use GQueues to keep track of future ideas, websites and books to be read someday and overall goals. It is very customizable to what you need.

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One scenario where Hiver works really well is in a shared support or billing inbox or anywhere multiple team members need access to the same messages. For example, when a customer emails about a billing question, we used to reply and manually loop in the billing team or forward the message. That often caused confusion, especially when someone forgot to “reply all” or responded only to the teammate instead of the customer.Now with Hiver, we just assign the conversation to the billing inbox, and whoever is available can respond. Everyone on the team can see the thread, status, and notes, which avoids duplicated efforts and missed replies. We also used to rely on Google Groups, but it wasn’t clear if someone had already replied, and there was no easy way to collaborate behind the scenes. Hiver completely solved that for us.As for situations where Hiver might be less ideal, I’d say if your team isn’t using Gmail or Google Workspace, then it’s probably not a good fit. It’s really designed for teams that live in Gmail so the team doesn't have to learn a new system. I'm sure some businesses will require a more robust ticketing solution but for our use case, this was a perfect option to improve outcomes, client service, and satisfaction.

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• Handling recurring tasks.
• Assigning tasks.

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• automation through rules
• tagging emails, anaylics behind them
• support, chat always responds right away

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• Needs more display options, e.g. display tasks in "card" format
• Screen format is a bit dated.
• Awkward to use when window is maximized.

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• It could be considered expensive, but ultimately worth every penny for those who use shared inboxes/groups to run their business.

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Easy to use

They are very responsive via email.

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Support is there, can be slow at times.

We have tried some other task management tools such as Producteev. This one is very intuitive and just does what you need it to do and does it well.

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True ticketing solutions are certainly more robust in that you can typically manage social media channels and phones, etc. But, in my opinion, when you don't have a team solely responsible for managing a ticketing system they can be complicated to implement. With HIVER, we're already all accustomed to managing our own G-Suite inbox, so it was simply a matter of teaching the team how to utilize the solution.

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• GQueues makes it easy for me to track next steps to avoid missing deadlines

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• The ROI on showing how many emails are being received and addressed in a timely manner are great for KPIs
• the ability to search and ensure emails are not being deleted as an automatic report is sent out the following day saying if any emails were deleted by whom
• the ability to automate who gets assigned what emails from specific vendors per entity

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Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info