Gravity Forms vs. Usabilla (discontinued)

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Gravity Forms
Score 6.0 out of 10
N/A
Gravity Forms from Rocketgenius is a form builder plugin on WordPress used to add a survey feature to websites.
$59
one-time fee
Usabilla (discontinued)
Score 5.6 out of 10
N/A
Usabilla was a web and app survey tool, developed by the Amsterdam company of the same name, and acquired by SurveyMonkey in March of 2019. The product is no longer available.
$49
per month
Pricing
Gravity FormsUsabilla (discontinued)
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Gravity FormsUsabilla (discontinued)
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Gravity FormsUsabilla (discontinued)
Features
Gravity FormsUsabilla (discontinued)
Survey Format & Appearance
Comparison of Survey Format & Appearance features of Product A and Product B
Gravity Forms
5.0
2 Ratings
46% below category average
Usabilla (discontinued)
8.0
4 Ratings
0% above category average
Survey templates5.12 Ratings10.03 Ratings
Themes5.02 Ratings6.04 Ratings
Custom logo/branding5.02 Ratings7.94 Ratings
Survey Content
Comparison of Survey Content features of Product A and Product B
Gravity Forms
5.1
2 Ratings
50% below category average
Usabilla (discontinued)
8.6
4 Ratings
1% above category average
Changes to live survey5.12 Ratings7.94 Ratings
Question design help5.02 Ratings10.03 Ratings
Multiple question types5.12 Ratings7.94 Ratings
Survey Logic
Comparison of Survey Logic features of Product A and Product B
Gravity Forms
5.0
2 Ratings
50% below category average
Usabilla (discontinued)
6.9
4 Ratings
18% below category average
Survey logic flexibility5.02 Ratings6.94 Ratings
Survey Reporting & Analytics
Comparison of Survey Reporting & Analytics features of Product A and Product B
Gravity Forms
5.1
2 Ratings
45% below category average
Usabilla (discontinued)
5.8
4 Ratings
33% below category average
Response tracking5.12 Ratings7.03 Ratings
Data export5.12 Ratings5.54 Ratings
Standard reports5.12 Ratings5.54 Ratings
Custom reports5.12 Ratings5.52 Ratings
Analytics5.12 Ratings5.54 Ratings
Survey Administration & Security
Comparison of Survey Administration & Security features of Product A and Product B
Gravity Forms
5.1
2 Ratings
51% below category average
Usabilla (discontinued)
7.4
4 Ratings
15% below category average
Access controls5.12 Ratings7.44 Ratings
Compliance5.12 Ratings7.44 Ratings
Survey Distribution
Comparison of Survey Distribution features of Product A and Product B
Gravity Forms
5.1
2 Ratings
45% below category average
Usabilla (discontinued)
8.4
2 Ratings
4% above category average
Vendor-offered crowdsourcing5.12 Ratings10.01 Ratings
Respondent restrictions5.12 Ratings6.92 Ratings
Best Alternatives
Gravity FormsUsabilla (discontinued)
Small Businesses
Square 9 Softworks
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Score 9.7 out of 10
Square 9 Softworks
Square 9 Softworks
Score 9.7 out of 10
Medium-sized Companies
Qualaroo
Qualaroo
Score 6.1 out of 10
Qualaroo
Qualaroo
Score 6.1 out of 10
Enterprises
Verint Voice of the Customer
Verint Voice of the Customer
Score 9.3 out of 10
Verint Voice of the Customer
Verint Voice of the Customer
Score 9.3 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Gravity FormsUsabilla (discontinued)
Likelihood to Recommend
2.2
(2 ratings)
2.1
(5 ratings)
Likelihood to Renew
10.0
(1 ratings)
-
(0 ratings)
Usability
5.1
(2 ratings)
2.1
(3 ratings)
Support Rating
10.0
(1 ratings)
1.9
(4 ratings)
Implementation Rating
10.0
(1 ratings)
-
(0 ratings)
User Testimonials
Gravity FormsUsabilla (discontinued)
Likelihood to Recommend
Rocketgenius, Inc
Gravity Forms is fine for general use such as a contact form. It is not suitable for using in conjunction with their PayPal Checkout add-on.
Read full review
Discontinued Products
If we could select 0/10 we would... We would not recommend anyone using this product as it excludes a very important user group, disabled users. If you use this product you will be failing ADA and WCAG 2.1 (EU Directive for public sector websites and mobile apps). In my opinion, you will be vulnerable to lawsuits.
Read full review
Pros
Rocketgenius, Inc
  • Forms
  • Surveys
  • Data Collection
Read full review
Discontinued Products
  • Continuous feedback such as CSAT or NPS score.
  • Monitors feedback trends on recurring surveys through analytics dashboard.
  • In context, in the moment data rather than during a follow up survey.
Read full review
Cons
Rocketgenius, Inc
  • Their PayPal checkout does not work as described.
Read full review
Discontinued Products
  • Styling and positioning of the 'Feedback' button could be improved with more options provided. Right now it seems very basic.
  • Triggered surveys and popups would also benefit for more styling and control over how the survey is presented to users. Sometimes it can be hard to match your brand to the out-of-box options available. I've seen more flexible versions of this in other providers.
  • Notifications of negative feedback (delivered via email) could be improved. We like to try and take immediate action and the notifications haven't always made this possible. I'd also like to see more notification options added to triggered campaigns and surveys.
Read full review
Likelihood to Renew
Rocketgenius, Inc
I need this for my forms and can't live without it.
Read full review
Discontinued Products
No answers on this topic
Usability
Rocketgenius, Inc
Because I lost hours of time (revenue) trying to figure out why their PayPal Checkout add-on wasn't sending the correct data to PayPal. Although I followed Gravity Forms documentation and also reached out to support.
Read full review
Discontinued Products
The interface to configure the questionary is quite easy to use. It helps to give autonomy to marketing teams. Once the initial setup is made (integrating a basic javascript code on your website), you can easily deploy any questionary on any page of your website. Usabilla is a very flexible tool overall.
Read full review
Support Rating
Rocketgenius, Inc
Very responsive and helpful.
Read full review
Discontinued Products
If we could select 0/10 we would... If Usabilla were to fix their accessibility issues we would consider keeping our subscription to them, but as it stands this does not seem possible as Usabilla does not seem interested in making the platform accessible.
Read full review
Implementation Rating
Rocketgenius, Inc
I tested it and liked it and went for it.
Read full review
Discontinued Products
No answers on this topic
Alternatives Considered
Rocketgenius, Inc
No answers on this topic
Discontinued Products
I have Hotjar, Sprig, and Usabilla in my workplace. Usabilla unfortunately has the most limited feature set of the 3 options. The difficulty of administering a Usabilla survey on mobile is a big blocker for my projects. Sprig and Hotjar both allow mobile and allow video recordings (either of a user's screen or a user's webcam for impromptu interviews).
Read full review
Return on Investment
Rocketgenius, Inc
  • I recommended Gravity Forms to a client that accepts subscription payments online. After purchasing the plugin and the PayPal Checkout add-on, I spent hours and hours trying to get it to sync correctly with PayPal. It never did, so I ended up using PayPal's built-in buttons. Which defeated the whole purpose of purchasing Gravity Forms and the add-on. Gravity Form's support tried to help, but had no explanation as to why the PayPal checkout add-on wasn't working.
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Discontinued Products
  • Positive - gave us more insight into our user's journey post purchase.
  • Positive - let us know what problems our users were having with our account portal through moment of truth surveys.
  • Positive - gave us numbers to show to leadership that quantified the digital customer experience.
Read full review
ScreenShots