Greater Giving vs. Tiltify Catalyst

For our organization, Greater Giving is the best option because of the credit card swiping, the ease of the registration, and the tax receipts alone. I do wish that it would allow us to pass on the credit card fees to the purchaser, but for that reason, we don't use it for registration. For an organization NOT needing to swipe credit cards at the event for on-site purchases or using their tax receipt software, I do think that there are more affordable options.

Incentivized

I mean, I love having any and all non-profits use Tiltify! From a fundraising standpoint —having all my favorite orgs easily accessible for fundraising across my platforms is SO NICE. That said, I've also worked with orgs that are just getting into the space, and they really struggled with getting set up due to a lack of resources. Yes, I can walk them through everything and encourage the use of all of Tiltify's features, but there isn't a readily available/accessible source to learn what's available to them and how it works.

• Website design is really easy and looks very professional.
• Data uploads and downloads are generally pretty easy.
• Process flows are nicely organized and easy for a non-technical person to figure out

• Fundraiser & donor data collection.
• Customizable pages & features per event.
• Toggle-able options for non-profits to use based on their core audience and what makes the most sense for them.

• [I feel the] auction system is not as sophisticated as other systems
• Staff support structure
• Doesn't come out with updates very quickly [in my experience]

Incentivized

• (1) How Tos for the charity, please! Donors/fundraisers have them available, which we LOVE, but not having a "How Set Up An Event" or "How To Use Your Reporting" for the non-profits, I feel, is a bit of an oversight, as, you know, they're users too!
• (2) Event Page Design: Under the Fundraiser Rewards section, there is a tiny corner of pixels that pokes out from behind the "Top 100" or "Raise $200.00" labels, and it BOTHERS ME TO NO END. I understand the labels over the rewards images have curved corners, and the rewards have the hard 90-degree corners, which is why it happened. It's just like when someone goes to erase what's on a whiteboard but leaves a single line in the middle. My current solution has been to just cut that corner off my rewards images prior to upload —anyways, super tiny and just a pet peeve.
• (3) Event Page Design: You've given us so many customization options, and I'm not taking those for granted. I would love the option to change the color of the buttons, just as we can change the color of each individual section.
• (4) Branding, Social Links: Two things. "Twitter" is still on there (I know it's annoying, but "X"). Would love a "Bluesky" option.
• (5) Event Options, Lifetime donor rewards: Is there something we could get for Lifetime Fundraiser rewards?
• (6) Reports: When I download the Donations report is has the Date & Time of donation in a single column. I don't know how other people use this report, but I usually have to download the donations, create a new column, delineate the data for date/time, then pivot table from there. Plus, the "time" data we receive is delivered in a way that's borderline unusable. Example: 2023-12-31 07:46:07.667963Z -- *I* know to read this as December 31, 2023 @ 7:46:07 AM , but do we *really* need the ".667963Z" ? All it does is mess up any automated data analysis.
• (7) Repots: Could we get a disclaimer at the top of the page that says if you don't toggle the UTC, the reports pulled will be from the time zone of the user pulling them? It took *way* too long to figure out why the report pulled by my colleague in Pacific time was different than the report pulled in Central time.

Greater Giving is very intuitive. It’s easy to set up in the backend and change as needed. Anytime we couldn’t figure something out on our own, our customer service representative was always available and super helpful!

Incentivized

Again, as someone who has been on this platform for a very long time, I find it easy to use. Where I find myself mostly having issues: Navigation. I have built out 40+ events & campaigns over the years (both on the fundraiser & charity side) and still find myself getting lost in the language hierarchy and difference between Setup/Event detail/Brand & marketing/Options (like those all feel semantically the same??).

Online support was one of the worst customer service experiences I've ever had (I would give them a 1). Phone support and implementation support were very nice and knowledgeable.

We currently use Eventbrite for our pre-event ticket and sponsorship sales as they have a much more streamlined webpage that is customizable, they allow us to pass on the fees to our purchasers, AND they do not charge an annual fee on top of the processing fees. However, they do not have the ability to let you swipe a credit card in advance - you need a membership to Bidding for Good to do so. We tried using Eventbrite and Bidding for Good for only 1 event before we switched back to Greater Giving. Neither platform allowed you to send out tax receipts and the on-site event management was subpar compared to the ease of Greater Giving.

Incentivized

• The reporting improved our abilities to provide accurate information more timely to the finance department - a plus when completing the annual 990 or other information for our auditors.
• We saw an increase in collecting on pledges when we switched from a "text-to-give" platform (from another provider) to incorporating all event elements into Greater Giving. We were able to capture over 95% of gifts within 48 hours of the event compared to less than half that amount in previous years.
• The reports generated by Greater Giving are better received by our board of directors - easier to digest and provide meaningful analytics

Incentivized