GreenGeeks vs. JetRails

If you are looking for a shared hosting service, Green Geeks pricing is comparable to most vendors. T2 tech support is generally knowledgeable, T1 is responsive via chat, but often is not able to resolve issues (other than KB questions). Load balancing on a shared server is difficult for all vendors, since individual website usage is hard to predict. Vendors have different ways of dealing with this - some simply do not guarantee resource limits (e.g. available memory, PHP threads, etc). Green Geeks does provide resource limits as part of their contracts, but they frequently downgrade those limits, presumably to address overloaded servers. BUT BE AWARE - I believe GreenGeeks uses unethical practices when a customer wants to cancel. It is my personal experience that they make it extremely difficult / impossible to cancel a contract. I feel the process is not transparent and they will ignore emails directing them to cancel. In my experience, they will then proceed to charge customers for a renewed contract. I believe multiple customers have reported this problem.

JetRails is perfect for our small online company. We do not have our own in-house web team, so having a company like JetRails that clearly cares about the success of our website and is patient and understanding of our limitations on technical knowledge is incredibly valuable. We originally started out on HostGator and the help and customer service was 0; we were left on our own. Working with JetRails is the opposite; it provides peace of mind and assurance.

• T1 support generally responds w/i 15-30 minutes

• Hosting.
• Magento hosting.
• Big Commerce hosting.

• In my personal experience, the billing department uses unethical practices when customers cancel subs.

• Expanded offering for Wordpress

JetRails staff is very, very, very knowledgeable.

10/10 hands-down! Support is very fast to respond to tickets. We have an account manager who keeps me informed and is easy to work with. We also have a customer support representative who reaches out and checks in on us from time to time. I am serious when I say that they act like they are part of our company and our team, and not just a vendor. That level of support and confidence is hard to come by these days.

From a technical perspective, all shared server vendors are comparable. Bluehost has terrible customer support. A2 is more expensive, but has more personalized support.

JetRails works well in conjunction with a wide variety of hosting solutions.

• Throttling servers impacted website availability.

• Saved us time
• Saved us money