GroSocial (Discontinued Product) vs. Oracle Social Cloud (legacy)

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
GroSocial (Discontinued Product)
Score 6.0 out of 10
N/A
Social media management software for Facebook. No longer supported by Infusionsoft.
$29
per month
Oracle Social Cloud (legacy)
Score 7.6 out of 10
Enterprise companies (1,001+ employees)
Oracle Social Cloud helped marketers to discover, analyze, and respond across paid, owned and earned social channels to measure the impact of their data-driven campaigns. Oracle Social Cloud is a legacy product, and no longer available for sale.N/A
Pricing
GroSocial (Discontinued Product)Oracle Social Cloud (legacy)
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
GroSocial (Discontinued Product)Oracle Social Cloud (legacy)
Free Trial
NoNo
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeOptional
Additional Details
More Pricing Information
Community Pulse
GroSocial (Discontinued Product)Oracle Social Cloud (legacy)
Top Pros
Top Cons
Best Alternatives
GroSocial (Discontinued Product)Oracle Social Cloud (legacy)
Small Businesses
Growave
Growave
Score 9.4 out of 10
Simplify360
Simplify360
Score 7.8 out of 10
Medium-sized Companies
monday marketer
monday marketer
Score 8.5 out of 10
Mention
Mention
Score 9.4 out of 10
Enterprises
Emplifi Social Marketing Cloud
Emplifi Social Marketing Cloud
Score 8.5 out of 10
Social Suite by Reputation.com
Social Suite by Reputation.com
Score 9.4 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
GroSocial (Discontinued Product)Oracle Social Cloud (legacy)
Likelihood to Recommend
6.0
(2 ratings)
7.6
(35 ratings)
Likelihood to Renew
-
(0 ratings)
9.0
(10 ratings)
Usability
-
(0 ratings)
9.0
(1 ratings)
Support Rating
-
(0 ratings)
8.3
(4 ratings)
Online Training
-
(0 ratings)
5.0
(1 ratings)
User Testimonials
GroSocial (Discontinued Product)Oracle Social Cloud (legacy)
Likelihood to Recommend
Infusionsoft
They built their platform largely on contests. They still do a fairly good job on these
Read full review
Discontinued Products
If you are looking to manage multiple social channels and quickly schedule posts it's a great tool. Not the best tool if you're looking to provide real time or near real time support and feedback to customers who are in the moment.
Read full review
Pros
Infusionsoft
  • Increase Leads
  • Increase Sales
  • Increase Customers
Read full review
Discontinued Products
  • The ability to schedule months of content at a time and view it across a calendar.
  • The approval process - you can set up teams to create, edit, publish, approve etc.
  • The content and apps module allows you to create modules which can be displayed on your Facebook page under the tabs section. You can create interactive modules for your customers to view.
Read full review
Cons
Infusionsoft
  • When Infusionsoft purchased GroSocial it seemed like product development ceased. Many other companies surpassed their abilities.
  • They are very expensive for what they offer. Many other companies now offer better platforms, for far less.
  • When there was an issue (ie in a campaign, or link broke etc) the support team would blame the client first, when in most cases it could be proven to be a software malfunction.
  • Tabs are no longer smart phone friendly. When we stopped using GroSocial they had not set up the redirect link at that time. This may have changed now.
  • When you manage multiple accounts, your client could stop your access to their account. They could then stop paying for the service, and their tabs would still be live. GroSocial is the only one who could disable the tabs. It was not automatic.
Read full review
Discontinued Products
  • Videos posted to Facebook via SRM have to be clicked to run instead of running automatically.
  • No ability to boost posts or ads from SRM.
  • Due to privacy restrictions of various social streams, unable to listen to 'people'; can only listen to business pages.
  • Not able to publish the same post at the same hour across time zones. So, if you want to publish a post at 8 am EST and 8 am PST, you have to do 2 separate posts. Otherwise your 8 am EST will post at 5 am PST.
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Likelihood to Renew
Infusionsoft
No answers on this topic
Discontinued Products
Our personal support finally came back at the end of our contract, but their product just could not offer what the competition offered. Social media is moving fast, and you need to work with companies that understand that and are at the forefront of trends, you can't get stuck with a company that is standing still.
Read full review
Usability
Infusionsoft
No answers on this topic
Discontinued Products
Within a few hours you should be able to get up to speed to do the basics. I find it very intuitive
Read full review
Support Rating
Infusionsoft
No answers on this topic
Discontinued Products
The personalized support of a single individual who gets to know your business and your needs is priceless. They will assist with anything from a technical glitch to a campaign strategy that has worked for other companies
Read full review
Online Training
Infusionsoft
No answers on this topic
Discontinued Products
Vitrue's training was limited online and not very in-depth, but the the platform is overall very easy to use and doesn't necessarily need a large amount of training.
Read full review
Alternatives Considered
Infusionsoft
GroSocial quite simply does not stack up to the competition. They are years behind in development. We have moved all our clients to other platforms.
Read full review
Discontinued Products
I have used one other enterprise level application; it was comparable to SRM. We moved away from the first application because our parent company uses many other Oracle applications, not because we were 'unhappy' with the application we had at the time. Having said that, SRM does everything we need from it; in fact, there are features we aren't fully leveraging at this point. I especially find Engage, Content and Apps and Publish particularly useful. This is the kind of platform that is very robust; you get out of it what you have the time and resources for
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Return on Investment
Infusionsoft
  • Haven't seen a significant change yet
Read full review
Discontinued Products
  • Audience. Before SRM, we had 1,000 Likes on Facebook. In 1 1/2 years using SRM, our Likes have grown to 20,000.
  • Frequency. Before SRM, we posted once a week on Facebook & Twitter. In 1 1/2 years using SRM, we now post 54 times a month, or about twice a day on weekdays.
  • Internal acceptance. Before SRM, social was considered "a hobby" by senior management. Now, social marketing is a key part of the strategy of every product launch. That is due to the hard work of our social marketing manager, of course, but her efforts were amplified by SRM.
Read full review
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