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Oracle Social Cloud Review: "Using Vitrue when managing social media for multiple clients."
https://www.trustradius.com/social-media-analyticsOracle Social CloudUnspecified7.559101
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October 20, 2013

Oracle Social Cloud Review: "Using Vitrue when managing social media for multiple clients."

Score 6 out of 101
Vetted Review
Verified User
Review Source

Overall Satisfaction

  • Vitrue is excellent for managing multiple clients across various social platforms.
  • Vitrue helps visualize social data.
  • Vitrue allows you to easily build Facebook tabs without having prior coding experience.
  • Vitrue did not have integration with bit.ly when I used it. There was the option to do a shortened Vitrue tracking URL, but it made it difficult to compare with our tracking efforts off of Facebook and Twitter.
  • Vitrue did not allow us to assign different tasks to team members.
  • Vitrue allowed us to provide quality social analytics and, ultimately, decrease the amount of time we would've spent just using native social analytics.
Vitrue will be used again if we're able to monetize it for clients.
If you're managing multiple social accounts for multiple clients, I recommend using Vitrue as it allows you to easily keep clients separate from one another

Product Usage

  • Community management for Facebook & Twitter.
  • Facebook Tab configuration.
  • Social Media analytics

Evaluation and Selection

I did not use any other software package before testing Vitrue. For the Facebook tab configuration, I also tried Woobox in addition to the module available within Vitrue.

Training

  • Online training
  • Self-taught
Vitrue's training was limited online and not very in-depth, but the the platform is overall very easy to use and doesn't necessarily need a large amount of training.
Yes, I would recommend practicing on the system before using it for a client on a internal social account.

Support

Vitrue's support team is extremely knowledgeable and very quick to respond.
Yes - Vitrue's support team was extremely knowledgeable and quick to respond.