Growave vs. LevelUp, now part of Grubhub Enterprise

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Growave
Score 9.4 out of 10
Small Businesses (1-50 employees)
Growave (formerly SocialShopWave), a small company in Kyrgyzstan, offers a Social Login app for Shopify stores, and social product reviews and comments.
$9
per month
LevelUp, now part of Grubhub Enterprise
Score 8.0 out of 10
N/A
LevelUp was a restaurant a payment system with customer loyalty support developed by SCVNGR and acquired by Grubhub in late 2018. It now forms the backbone of Grubhub's customer loyalty program available to restaurants that use Grubhub's delivery as a service platform.N/A
Pricing
GrowaveLevelUp, now part of Grubhub Enterprise
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
GrowaveLevelUp, now part of Grubhub Enterprise
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
GrowaveLevelUp, now part of Grubhub Enterprise
Top Pros
Top Cons
Best Alternatives
GrowaveLevelUp, now part of Grubhub Enterprise
Small Businesses
Clover
Clover
Score 7.2 out of 10
Growave
Growave
Score 9.4 out of 10
Medium-sized Companies
Oracle Marketing
Oracle Marketing
Score 7.9 out of 10
Oracle Marketing
Oracle Marketing
Score 7.9 out of 10
Enterprises
Oracle Marketing
Oracle Marketing
Score 7.9 out of 10
Oracle Marketing
Oracle Marketing
Score 7.9 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
GrowaveLevelUp, now part of Grubhub Enterprise
Likelihood to Recommend
10.0
(12 ratings)
8.0
(1 ratings)
Likelihood to Renew
10.0
(1 ratings)
-
(0 ratings)
Usability
10.0
(2 ratings)
-
(0 ratings)
Support Rating
10.0
(6 ratings)
-
(0 ratings)
Implementation Rating
10.0
(1 ratings)
-
(0 ratings)
User Testimonials
GrowaveLevelUp, now part of Grubhub Enterprise
Likelihood to Recommend
Growave (formerly SocialShopWave)
After an exhaustive search, I was excited to choose Growave for my biz rewards & loyalty program, the Smile High Club™. The app is very customizeable so has checked off every requirement as far as our branding style guide goes. The greatest thing about Growave is its people. They are so kind, patient & know their stuff!! They always have an answer for me
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Grubhub
Works well with Toast POS and Grubhub as LevelUP is fully integrated with both. I would not recommend it with a Point of Sale or third party delivery where it is not integrated.
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Pros
Growave (formerly SocialShopWave)
  • Support - They respond to emails quickly and professionally.
  • Coding - They are Shopify experts and will also try to find a solution to a request.
  • They are also cost effective meaning we are able to progress with development of our site without the high cost some other agencies charge.
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Grubhub
  • Full integration with Toast POS and Grubhub
  • Response time from their enterprise support desk is very fast
  • Dashboard is easy to use for managers
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Cons
Growave (formerly SocialShopWave)
  • Consider making some of the Enterprise only features available to Growth. Specifically, ability to offer products in exchange for points! I would like to give my best customer the opportunity to earn really cool corporate swag. For example, Collect 100 S'Miles (points) in exchange to WhiteBrights leather book bag. Also, Klaviyo integration. That should not be an Enterprise level feature?
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Grubhub
  • When used to make an app, many updates require a full redesign with scope of work - so app is not easy to update or add new features
  • Partial refunds cannot be processed on the dashboard or in store
  • The QR scanners break frequently
  • The QR scanners will scan a guest's payment, but if it isn't cleared out by the staff it will hold that payment info and the next order will get charged to that other person's payment.
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Likelihood to Renew
Growave (formerly SocialShopWave)
Because it has been a very useful app, easy to use, filled with great options and a terrific customer service.
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Grubhub
No answers on this topic
Usability
Growave (formerly SocialShopWave)
We're currently a small newly launched eCommerce business so our needs are pretty basic. This app is free and does what we need it to and Growave's customer support and their dev team are super patient, helpful and attentive.
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Grubhub
No answers on this topic
Support Rating
Growave (formerly SocialShopWave)
They are super attentive and will work with you to make sure that Growave is properly integrated on your site. I had a few conversations with them. They always had prompt replies and they helped to create some custom solutions so that their modules matched the style of our website. It was overall a really great experience working with them.
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Grubhub
No answers on this topic
Implementation Rating
Growave (formerly SocialShopWave)
It was easy to do and their support team helped when needed.
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Grubhub
No answers on this topic
Alternatives Considered
Growave (formerly SocialShopWave)
Yotpo seems to have more ways to integrate your reviews with other features on your site, but Growave is a simple solution for people who aren't actively focusing their attention on reviews. Yotpo also seems to have better filters for negative keywords and swear words (important for children's toy company). However, Yotpo carries a much higher price tag.
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Grubhub
No answers on this topic
Return on Investment
Growave (formerly SocialShopWave)
  • Consumers truly enjoy the loyalty point program.
  • The App makes it very fluid for easy log in's by the consumer.
  • E-mail Notifications and retention programs are effective.
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Grubhub
  • Online ordering was up exponentially during the pandemic, at one point all orders were coming in online and the bulk of that was through LevelUp.
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ScreenShots

Growave Screenshots

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