Gusto vs. PaycheckCity

Gusto works well for small and larger companies. It recognizes and works with non-profits that are exempt from things like unemployment tax, etc. It's great that employees and contractors can still log in to Gusto after leaving their employer—it's great to have all of the payroll records securely available at any time.

Incentivized

This is a great tool that works extremely well for smaller businesses. I am not sure how it would perform against enterprise tools.

Incentivized

• Gusto really kills it on the simplicity. The app and website are very clear and straightforward.
• Gusto also does a great job at being easy to navigate, visually pleasing, and logically posed.
• Gusto communicates very clearly and provides just the right amount of communication.
• Gusto makes the onboarding process very easy. I recently started at a new company and the process of filling out the necessary documents, filling out forms, and getting my benefit information input was soooooo easy!

Incentivized

• Easily generates reports and year end tax data
• Does not limit or add to cost when needing more resources
• Saves us tons of time by streamlining the process

• Adding in previous time manually could be more accessible.
• Notifications for when employees manually change hours.
• We should allow 1099 users to use the mobile app instead of restricting them to the website, especially since they can just log into the full website on their mobile device.

Incentivized

• Could have more functionality but it is definitely great for the cost.
• More responsive support team.

Incentivized

Unless they break it, I'm never leaving. It's just too easy. Gusto is also really affordable, and for what I pay, it's worth having the historical record within the system. I like that I can go back and pull up W2's for year's past. This sort of easy access reporting, has been helpful especially when getting reports for PPP loans.

It's the most accessible site I have had to use. Clocking in and out, adding notes for shifts, and adding breaks are very easy. With other sites, they were typically down for periods, slow to load, and other bugs and issues. I also really enjoy the little piggy when logging in.

Incentivized

Gusto's customer service has really deteriorated lately and they seem to have really changed their focus. It used to be when you called you were routed to an individual who knew about payroll, benefits, reporting, etc. but now you get someone who seems to have not received the correct training. My last call about a dismissal payroll took me over an hour of my time and the person still could not help me and finally transferred me to someone else.

Incentivized

Super easy to implement and use!

Incentivized

Both When I Work and Wave Accounting are not exactly an apples-to-apples comparison with Gusto, as each one has a benefit that Gusto does not currently provide (scheduling shifts in When I Work, and accounting in Wave). Gusto wins on all other fronts. However, I can integrate with When I Work currently, so its weakness is effectively already covered.

Incentivized

This is really the only tool I have personally used but it has saved a lot of time and worked well so we have not had the need to try another. There are not really any competitors or options we have tried besides traditional payment methods

Incentivized

• It is definitely an easy, intuitive platform to utilize with lots of helpful features!
• The Benefits package is very poor and is not useful to me at all.
• I enjoy how it breaks up the spending insights into several categories such as Food, Transportation, Shopping, Housing Medical, etc.

Incentivized

• Helps us save time
• Makes payments easier
• Helps to automate a lot of the processes
• Less errors