Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Gusto
Score 7.6 out of 10
N/A
Gusto offers payroll, benefits and compliance capabilities. Gusto is scaled for small to mid-sized businesses, and emphasizes an easy to use interface.
$46
per month
PaycheckCity
Score 9.5 out of 10
N/A
PaycheckCity is an online paycheck, salary, tax and withholding calculator from Symmetry Software, powered by the Symmetry Tax Engine.N/A
Pricing
GustoPaycheckCity
Editions & Modules
Simple: A streamlined set of automatic payroll features and benefits integrations
$40/month + $6/mo per person
$12 per employee/contractor
Plus: Comprehensive payroll, benefits, and HR tools for employers building a great place to work
$80/month + $12/mo per person
Premium: Scalable payroll and benefits, expert HR, and dedicated support for the complex needs of growing teams
Exclusive pricing, contact Gusto
No answers on this topic
Offerings
Pricing Offerings
GustoPaycheckCity
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsGusto offers three pricing plans for payroll, benefits, and HR, so you can choose the plan that meets your business needs.
More Pricing Information
Features
GustoPaycheckCity
Payroll Management
Comparison of Payroll Management features of Product A and Product B
Gusto
8.4
163 Ratings
2% above category average
PaycheckCity
8.3
3 Ratings
1% above category average
Pay calculation8.3155 Ratings8.03 Ratings
Support for external payroll vendors8.58 Ratings9.03 Ratings
Benefit plan administration7.6107 Ratings8.03 Ratings
Direct deposit files8.4158 Ratings9.03 Ratings
Salary revision and increment management8.1134 Ratings8.33 Ratings
Reimbursement management9.511 Ratings8.03 Ratings
Off-cycle/On-Demand payment00 Ratings8.03 Ratings
Best Alternatives
GustoPaycheckCity
Small Businesses
Patriot Software
Patriot Software
Score 9.1 out of 10
Patriot Software
Patriot Software
Score 9.1 out of 10
Medium-sized Companies
Paypro Workforce Management
Paypro Workforce Management
Score 9.6 out of 10
Paypro Workforce Management
Paypro Workforce Management
Score 9.6 out of 10
Enterprises
Infor Human Resources
Infor Human Resources
Score 7.2 out of 10
Infor Human Resources
Infor Human Resources
Score 7.2 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
GustoPaycheckCity
Likelihood to Recommend
7.0
(176 ratings)
9.5
(3 ratings)
Likelihood to Renew
9.0
(7 ratings)
-
(0 ratings)
Usability
8.1
(3 ratings)
-
(0 ratings)
Support Rating
1.5
(24 ratings)
-
(0 ratings)
Implementation Rating
8.2
(1 ratings)
-
(0 ratings)
User Testimonials
GustoPaycheckCity
Likelihood to Recommend
Gusto
I would love to use Gusto for companies of all staff sizes but I understand that larger businesses will opt for a PEO and willingly give up flexibility and features to do that. However, I love that Gusto can be customized on so many levels – offer letter, adding documents for new hires, document verification, deploying documents to existing staff, tracking who has signed, helping staff select health benefits (love that this is an entirely paperless process!), screen share support (love this!), a host of integrations with other apps are easy to link up. The interface is delightful (love the piglet!), HR support for Master Admins is very professional. There are templates, forms, rules and updates provided for all States. And the reports are so easy to read, customize and understand. Amazing!
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Symmetry Software
This is a great tool that works extremely well for smaller businesses. I am not sure how it would perform against enterprise tools.
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Pros
Gusto
  • The self-service aspect of the software is very nice. We rarely need to get customer service involved.
  • For the first 2 years of our subscription to Gusto, customer service has been good when we needed it.
  • We have also had good experience with third parties recommended by Gusto including a 401(k) administrator, R&D tax credit analyst, and background check software.
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Symmetry Software
  • Easily generates reports and year end tax data
  • Does not limit or add to cost when needing more resources
  • Saves us tons of time by streamlining the process
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Cons
Gusto
  • The support isn't very impressive, although it's rare that we even need their help.
  • I would like to see a better scheduling tool for the staff. Currently I have to use Homebase for this feature alone because Gusto's offering is lacking in this area.
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Symmetry Software
  • Could have more functionality but it is definitely great for the cost.
  • More responsive support team.
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Likelihood to Renew
Gusto
Unless they break it, I'm never leaving. It's just too easy. Gusto is also really affordable, and for what I pay, it's worth having the historical record within the system. I like that I can go back and pull up W2's for year's past. This sort of easy access reporting, has been helpful especially when getting reports for PPP loans.
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Symmetry Software
No answers on this topic
Usability
Gusto
The UI is clean and simple. It's incredibly easy to find what you need to find, and if you can't, a quick search of their help files will direct you where you need to go about 90% of the time. For that last 10%, a support e-mail will result in a quick answer. Almost any time I try to do something new I haven't done before with Gusto, I can do it in a few minutes.
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Symmetry Software
No answers on this topic
Support Rating
Gusto
Gusto's customer service has really deteriorated lately and they seem to have really changed their focus. It used to be when you called you were routed to an individual who knew about payroll, benefits, reporting, etc. but now you get someone who seems to have not received the correct training. My last call about a dismissal payroll took me over an hour of my time and the person still could not help me and finally transferred me to someone else.
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Symmetry Software
No answers on this topic
Implementation Rating
Gusto
Super easy to implement and use!
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Symmetry Software
No answers on this topic
Alternatives Considered
Gusto
Gusto was the only payroll provider we used for our business. Before Gusto we were running payroll manually, which was cumbersome and didn’t account for our tax liability. Gusto is heads and shoulders above running payroll manually. It takes the load of payroll management off your shoulders and gives employees and easy to use portal to manage their personal payroll information.
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Symmetry Software
This is really the only tool I have personally used but it has saved a lot of time and worked well so we have not had the need to try another. There are not really any competitors or options we have tried besides traditional payment methods
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Return on Investment
Gusto
  • Saves me time and time is money so I've definitely saved money using Gusto over other payroll providers
  • 401k integration was not a good fit for my size company unfortunately, which I was disappointed about initially, but if you are a larger company it could be an excellent asset to your benefits structure for your team
  • Has increased employee retention because of its ease of use
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Symmetry Software
  • Helps us save time
  • Makes payments easier
  • Helps to automate a lot of the processes
  • Less errors
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ScreenShots

Gusto Screenshots

Screenshot of Flexible, automated payrollScreenshot of Time-off trackingScreenshot of The source of truth for HR data