What users are saying about
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268 Ratings
5 Ratings

Gusto

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268 Ratings
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Score 6.9 out of 100
5 Ratings
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Score 9.4 out of 100

Feature Set Ratings

  • PaycheckCity ranks higher in 1 feature set: Payroll Management

Payroll Management

7.9

Gusto

79%
8.3

PaycheckCity

83%
PaycheckCity ranks higher in 6/7 features

Pay calculation

7.7
77%
113 Ratings
8.0
80%
3 Ratings

Support for external payroll vendors

8.5
85%
8 Ratings
9.0
90%
3 Ratings

Benefit plan administration

6.3
63%
80 Ratings
8.0
80%
3 Ratings

Direct deposit files

8.0
80%
116 Ratings
9.0
90%
3 Ratings

Salary revision and increment management

7.4
74%
97 Ratings
8.3
83%
3 Ratings

Reimbursement management

9.5
95%
11 Ratings
8.0
80%
3 Ratings

Off-cycle/On-Demand payment

N/A
0 Ratings
8.0
80%
3 Ratings

Attribute Ratings

  • PaycheckCity is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

5.9

Gusto

59%
133 Ratings
9.3

PaycheckCity

93%
3 Ratings

Likelihood to Renew

5.5

Gusto

55%
4 Ratings

PaycheckCity

N/A
0 Ratings

Usability

7.3

Gusto

73%
2 Ratings

PaycheckCity

N/A
0 Ratings

Support Rating

4.6

Gusto

46%
31 Ratings

PaycheckCity

N/A
0 Ratings

Likelihood to Recommend

Gusto

Gusto is great if you just want basic payroll. In our company, everyone is on salary and therefore it is usually quite simple to log in and process payroll. There are a few areas that really could do with improvement. * Customer service has really gone downhill lately, and I am finding that when I call the staff is friendly, but inadequately trained. We are a small company and I just do not have the time to spend an hour on a phone call and not even get a resolution. * the PTO area of the portal needs updating. I need to be able to actually see the dates that someone has taken off and when I make an adjustment to an employee's time there should be an area for notes so that we can look back and know why a change was made.
Felice Geoghegan | TrustRadius Reviewer

PaycheckCity

This is a great tool that works extremely well for smaller businesses. I am not sure how it would perform against enterprise tools.
Anonymous | TrustRadius Reviewer

Pros

Gusto

  • Complete onboarding process from Offer to First Day. Offer letter templates can be customized for each candidate. Onboarding checklists can be customized for specific departments and roles. Welcome emails signed by the team are a fun option. Reminders for open checklist items keep everyone on track.
  • Expense reporting is super easy in Gusto. Employees upload the receipt and fill in details to be approved by management. Approved expenses are automatically added as reimbursement on the employee's next check.
  • Payroll processing is very straightforward and detailed reporting is available. We ofter have adjustments to employee's base salary that can be mapped to easily integrate with Quickbooks Online. It is easy to pay salaried and hourly employees in Gusto, as well as, contractors.
Amy Reeves | TrustRadius Reviewer

PaycheckCity

  • Easily generates reports and year end tax data
  • Does not limit or add to cost when needing more resources
  • Saves us tons of time by streamlining the process
Anonymous | TrustRadius Reviewer

Cons

Gusto

  • Reporting engine could use work - significant manipulation is needed in Excel for combination employee/payroll data reports.
  • State registration management is not a service offered by Gusto. A third-party registrar is linked as a partner.
  • Staffing doesn't meet demand at quarter and year-end.
Louis Stone | TrustRadius Reviewer

PaycheckCity

  • Could have more functionality but it is definitely great for the cost.
  • More responsive support team.
Anonymous | TrustRadius Reviewer

Pricing Details

Gusto

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Starting Price

$0 $12 per employee/contractor

Gusto Editions & Modules

Edition
Concierge: Includes everything in the Complete plan, plus access to certified HR pros and resources so you don’t have to go it alone.$149/month1
Complete: Includes everything in the Core plan, plus better HR tools so you can create a great place to work$39/month1
Core: Refreshingly easy payroll so you can get back to what matters most.$39/month2
  1. $12 per employee/contractor
  2. $6 per employee/contractor
Additional Pricing Details
Gusto offers three simple pricing plans for payroll, benefits, and HR, so you can choose the plan that meets your business needs.

PaycheckCity

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

PaycheckCity Editions & Modules

Additional Pricing Details

Likelihood to Renew

Gusto

Gusto 5.5
Based on 4 answers
While Gusto does have a few flaws on the whole it is a very user-friendly software that does a great job of making a very complicated and mundane task quite easy and it is also very cost-effective. But I find that it is not a great fit for everyone and there have been a few mistakes in the payroll tax filings that have caused me and my clients some concern
Lauri Paxton | TrustRadius Reviewer

PaycheckCity

No score
No answers yet
No answers on this topic

Usability

Gusto

Gusto 7.3
Based on 2 answers
The UI is clean and simple. It's incredibly easy to find what you need to find, and if you can't, a quick search of their help files will direct you where you need to go about 90% of the time. For that last 10%, a support e-mail will result in a quick answer. Almost any time I try to do something new I haven't done before with Gusto, I can do it in a few minutes.
Christopher Cantrall | TrustRadius Reviewer

PaycheckCity

No score
No answers yet
No answers on this topic

Support Rating

Gusto

Gusto 4.6
Based on 31 answers
Gusto's support team is responsive and helpful and they have pretty good online resources. We've had a couple issues that didn't fit "in the box" so we've had to create a couple manual workarounds, but the tradeoff for the ease of use of Gusto is ok. Those limitations aren't because of the support team, but more technical limitations.
Ed Hart | TrustRadius Reviewer

PaycheckCity

No score
No answers yet
No answers on this topic

Alternatives Considered

Gusto

Both tools do similar work. Insperity is a more rounded tool providing additional retirement solutions that Gusto instead links to rather than provides inside their solution. Gusto, however, is easier to navigate and a friendly environment for employees and employers to use. Gusto also gives the ability to do payroll advances while at the time Insperity did not offer the same solution.
Anonymous | TrustRadius Reviewer

PaycheckCity

This is really the only tool I have personally used but it has saved a lot of time and worked well so we have not had the need to try another. There are not really any competitors or options we have tried besides traditional payment methods
Anonymous | TrustRadius Reviewer

Return on Investment

Gusto

  • As a very small business, Gusto allows me to run payroll painlessly. I have more time to focus on other tasks, since I only spend about 10 minutes every two weeks on payroll.
  • Well, since one of our objectives is making money, Gusto helps with that by only costing $57 or so per month for our two employees.
  • Seeing the payroll numbers helps me understand where all the taxes are going.
Katie Barrilleaux | TrustRadius Reviewer

PaycheckCity

  • Helps us save time
  • Makes payments easier
  • Helps to automate a lot of the processes
  • Less errors
Anonymous | TrustRadius Reviewer

Screenshots

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