Gusto is a great tool for small businesses.
June 23, 2025

Gusto is a great tool for small businesses.

Chad Sutter | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Gusto

We utilize Gusto for payroll, onboarding, and offboarding of employees, PTO tracking, and HR functions. For a small business, it can’t be beat for costs, protecting both employee and employer. We love it and would never go back to in-house or local payroll services.

Pros

  • Payroll
  • PTO tracking/Requests
  • HR

Cons

  • Hour tracking from week to week on split employee pay.
  • AI analysis of employee hours submitted for any kind of false reporting.
  • Speed of task allows me to move on to other important tasks quickly.
  • Mobility
  • Trust is built with employees knowing that the system accurately reflects their hours and benefits.
The overall platform and its speed of response are amazing. I would recommend this to any other business owner for ease of use and reliability. Email reminders are great if I’m super busy and have forgotten a few tasks. The price point compared to local payroll service is hands down a huge win.
Cost and efficiency.

Do you think Gusto delivers good value for the price?

Yes

Are you happy with Gusto's feature set?

Yes

Did Gusto live up to sales and marketing promises?

Yes

Did implementation of Gusto go as expected?

Yes

Would you buy Gusto again?

Yes

Great for basic payroll and benefits administration. Employees love the functionality of mobile hour tracking. Employers love the support available from live people and effective online chat and faq.

Gusto Feature Ratings

Payroll Management
9.6
Pay calculation
9
Benefit plan administration
9
Direct deposit files
10
Salary revision and increment management
10
Reimbursement management
10

Comments

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