Nearly Perfect Payroll Software
July 12, 2024

Nearly Perfect Payroll Software

Dean Stratman | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Gusto

I get paid via Gusto as a contractor, and I also help run payroll for a number of businesses. I have recommended it to probably a dozen clients. It effectively takes away all stress about managing payroll, taxes, benefits, timekeeping, etc. But, at the same time, it doesn't feel like a mega-company like ADP or Paychex. It is in the sweet spot for me, both on the contractor end, and as someone who runs payroll for other businesses.

Pros

  • Gusto makes onboarding employees and ensuring their documents are signed very easy.
  • The way you can integrate things like Google Workspace makes both onboarding new employees into the apps you use a breeze, as well as when you need to offboard them.
  • Managing benefits is simple, because they take care of all the heavy lifting. I just have to review the options, make a selection, and they take it from there.

Cons

  • Timekeeping and scheduling could use some work. It is one area that I feel like other companies do better in, and I hope they improve. We need to be able to schedule within Gusto, so that we can compare timesheets to actual shifts.
  • For me, it is hard to quantify payroll software as having an ROI. It does save quite a bit of time per pay period, so perhaps we could assign a theoretical number to an employee taking that time. I'd say, at the least, it saves 30-60 minutes a pay period compared to a more difficult-to-use payroll software.
It is a great piece of software, something that I have used since its ZenPayroll days. Its weakest feature at this point is its timekeeping and lack of scheduling. If it adds that, it gets a 10/10 and cannot be replaced by any other payroll software. Like I said, I recommend it to all of my clients and associates.
Both When I Work and Wave Accounting are not exactly an apples-to-apples comparison with Gusto, as each one has a benefit that Gusto does not currently provide (scheduling shifts in When I Work, and accounting in Wave). Gusto wins on all other fronts. However, I can integrate with When I Work currently, so its weakness is effectively already covered.

Do you think Gusto delivers good value for the price?

Yes

Are you happy with Gusto's feature set?

Yes

Did Gusto live up to sales and marketing promises?

Yes

Did implementation of Gusto go as expected?

Yes

Would you buy Gusto again?

Yes

I think if you are a small business, with anywhere from 0-50 employees, Gusto is a good choice. If you start getting bigger than that, it might not be the right tool. To me, it feels best suited for that range of employees. It isn't that it couldn't work with more, I just don't know that I feel like that is who it was made for.

Gusto Feature Ratings

Payroll Management
9.5
Pay calculation
10
Benefit plan administration
10
Direct deposit files
10
Salary revision and increment management
8

Comments

More Reviews of Gusto

  1. Home
  2. Payroll Software
  3. Gusto Reviews
  4. User Review of Gusto