Halogen Software offered the TalentSpace talent management solution which was acquired by Saba in 2017 and that is no longer for sale.
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Agentforce Field Service
Score8.8 out of 10
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Field Service (formerly known as Field Service Lightning) is a customizable, mobile-friendly field service hub in Salesforce. It provides tools to manage work orders, scheduling, and a mobile workforce.
I think it's a good platform for tracking and monitoring goals, feedback, and development. We don't use the 1:1 meeting feature, however, I can see how that would be valuable for many organizations. I do like that it is very customizable, however, that also presents problems in that sometimes forms and/or processes can be a bit challenging to create easily and quickly.
We've demoed quite a few models, different companies. I know Salesforce has huge backing, but even so they're open to customization and solutions. Some of the competition, keep in mind for my industry, there's not a lot of options out there. We're not your typical Salesforce target market. I mean we're not really selling a lot. I mean, quite honestly, I don't even have a sales department because can't do all of the work that my current customers need me to do. So I don't need to go drum up new business. I just needed it for more of tracking and a work management solution. And in the construction, specifically utility construction, industry, there's not a lot of options, but it definitely was the best option for us.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
1:1 agendas are easy to create, add comments to and prompt excellent conversation flow on the topics that truly matter to the manager and the employee.
The system can be easily customized to reflect your company's language and culture. We did this in several areas of the platform (goals, development, learning), and it made a world of difference in the understanding and adaptation of our users. One example is that in each learning module, we added 3 questions in the course description so that managers would be automatically prompted to ask to follow up / learning transfer questions when their employees enroll and take a learning course.
Halogen support is outstanding. Any question I have had has been answered upon the first contact or within 24 hours.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info
Real Time Communication with back-office team When our nurses need anything by using mobile app they can reach out to our back office team to resolve their issues
Utilization of resources We can see the all the appointments view with the assigned representative in a single page so We can assign more appointments if any resources has any free slot it is just a drag and drop
It helps us to automate the process like delay or reach notification we can also route the appointments based on representative skill set, location and urgency of task
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info
My organization does not use all of the functions/modules that Halogen offers, but I find that those modules still appear on the Halogen main page. I think a great area for improvement is to hide these functions so as not to confuse employees.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Our biggest complaint is the optimizer removes jobs from the schedule at times and they are hard to track down and if missed we may not have a tech show up at all for the customer.
Reporting off of Service Appointment history is challenging
Without having a developer adjust your views the amount of available fields can be overwhelming.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Implementing a new system and process company wide is never an easy task. We moved so quickly in such a short period of time that we were able to learn quickly but also have the opportunity to improve the Halogen experience. We will more than likely will renew our use of Halogen as we already are seeing a small impact which hopefully in the long run will lead to a greater impact
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
As of right now there is not a alternative that seems to offer all of the functionality with a vision of what is needed in the future. It is my belief that ClickSoftware will remain a leader in Mobile Workforce Management for a long time.
Halogen is very intuitive and provides very clean work-space ... lots of white space and modern layouts. There is more than one way to accomplish your action, too!
Within a week a scheduler can confidently navigate the program and from there they learn more niche tools but from the beginning they can hit the ground running. With different user views available the developers can narrow down what is needed based on your job role which has been invaluable.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
We only purchased the appraisal module and without the other modules offered, you are really limited in what you can do and the process becomes much more involved with needing to maintain information across multiple platforms. We found that they charge for everything and call it "consulting." We poured so much money and time into a system that was just overkill for what we really needed.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Having a program that gives sales leaders a real time view was game changing. Time was always an issue because there wasn't always a sales leader available for closing sales. This has allowed for any sales leader to jump in and help make the sale without the need to do a warm transfer.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Overall the training was quite informative but did lack detail in some areas. It had all of the necessary content for an experience product user but didn't offer enough information for a new user to complete the training and then feel comfortable in real-world situations running or managing the software. I would recommend this course for anyone with at least 1 year of full-time exposure to the ClickSchedule product.
I have used other systems in the past and I like that Halogen provides everything in one space. I would like to see a more developed way to report training, not in the LMS, but I think that for the most part that Halogen is a robust system that is superior to its competition.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
I have added a few of the many Salesforce products we use. We also use HubSpot but they all have different functions so not really comparable as they are used for different things/ teams.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
We are able to get our reviews done in a quicker amount of time. Instead of 4-8 weeks we were able to get it done under a month.
Halogen has gotten better at given us a heads up when the system will be down. Most patches are done overnight so we can at least verify it was done, but their success rate of a patch not breaking something is not at 99%. So we do lose productivity when the system is down.
The tool is easier to do so there are fewer questions from users outside the core team.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
