What users are saying about
2 Ratings
8 Ratings
2 Ratings
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Score 10 out of 100
8 Ratings
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Score 8.2 out of 100

Attribute Ratings

  • Happy Returns is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

10.0

Happy Returns

100%
1 Rating
8.0

Narvar

80%
5 Ratings

Support Rating

Happy Returns

N/A
0 Ratings
8.0

Narvar

80%
2 Ratings

Likelihood to Recommend

Happy Returns

Happy Returns are best suited for retail stores and ecom where customers need to return or exchange goods. Happy Returns have a number of options and levels of return services they can offer. Having return bar partners like FedEx opens up many local return drop-off locations making it much more convenient for the customer as well as having the option to mail the good back by easily printing a pre-paid return label.
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Narvar

If you're not on a platform that has a branded post-purchase landing page or in-email estimated delivery date script, Narvar provides this experience. It's a nice-to-have for any brand that wants to provide a seamless, branded shopping experience for their customers. Narvar's grown rapidly and it seems they are increasing costs, which may be prohibitive and hard to justify for smaller companies.
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Pros

Happy Returns

  • Makes the return process easy for customers
  • It's easy for our customer service team to manager
  • Has a seamless Shopify integration
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Narvar

  • Narvar offered us a turn-key solution that we had up and running in less than a month.
  • Narvar offered several out of the box widgets (solutions) to help build/customize content (calendar view, milestone icons, SMS messaging and personalize content based on items purchased).
  • Narvar's solution is scalable/expandable to include returns (once we are ready).
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Cons

Happy Returns

  • Currently there is no API to GET or POST data
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Narvar

  • Pricing is much more expensive than competitors.
  • UI Design is often lacking.
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Pricing Details

Happy Returns

Starting Price

$0

Editions & Modules

Happy Returns editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Narvar

    Starting Price

    Editions & Modules

    Narvar editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Support Rating

      Happy Returns

      No answers on this topic

      Narvar

      Once it's set up, it doesn't require much support. We used to have quarterly or bi-annual touch bases with an account person to review our rating and customer usage but haven't heard from them in a while - either because we're too small or they got rid of this interaction. Can't say we miss it though because we can see our rating and feedback, and there is only so much you can do within the confines of the platform without adding on new functionality.
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      Alternatives Considered

      Happy Returns

      We migrated from Narvar to Happy Returns for a number of reasons. Happy Returns had a better Shopify integration and the process for customers to return via the website was much easier for customers. The Happy Returns admin UI is simple, modern, and easy to navigate. Happy Returns offers features like return bars, exchanges, and site credit that allowed us to give our customers options in how they return in an easy way without any development cost. Our experience with Narvar was the opposite.
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      Narvar

      At the time, Narvar had no other competitors to my knowledge. We looked at building this functionality in house which had a 3 month estimate. Everyone involved happily welcomed the tool.
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      Return on Investment

      Happy Returns

      • We have seen an increase in customer retention
      • Customer service spends less time servicing return issues
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      Narvar

      • Not sure we could attribute ROI to this tool.
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      Screenshots

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