Happy Returns vs. Narvar

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Happy Returns
Score 10.0 out of 10
N/A
Happy Returns offers what the vendor describes as the industry’s only comprehensive solution to initiate, accept, and process returns. This returns software is designed to enable forward-thinking retailers to reduce refunds and increase exchanges over 36%—2X above the industry average. This also raises customer lifetime value by giving shoppers an easy, frictionless experience, no matter how they choose to return: by mail, in-store, or in-person at over 700 Return Bars nationwide. No…N/A
Narvar
Score 8.7 out of 10
N/A
Narvar, headquartered in San Francisco, offers their post-purchase oriented customer experience platform, providing shipment tracking, customer pick up options, notifications, and purchase return capabilities and features.N/A
Pricing
Happy ReturnsNarvar
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Happy ReturnsNarvar
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Happy ReturnsNarvar
Considered Both Products
Happy Returns
Chose Happy Returns
We migrated from Narvar to Happy Returns for a number of reasons. Happy Returns had a better Shopify integration and the process for customers to return via the website was much easier for customers. The Happy Returns admin UI is simple, modern, and easy to navigate. Happy …
Narvar

No answer on this topic

Top Pros
Top Cons

No answers on this topic

Best Alternatives
Happy ReturnsNarvar
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Enterprises

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User Ratings
Happy ReturnsNarvar
Likelihood to Recommend
10.0
(1 ratings)
8.4
(5 ratings)
Support Rating
-
(0 ratings)
8.0
(1 ratings)
User Testimonials
Happy ReturnsNarvar
Likelihood to Recommend
Happy Returns
Happy Returns are best suited for retail stores and ecom where customers need to return or exchange goods. Happy Returns have a number of options and levels of return services they can offer. Having return bar partners like FedEx opens up many local return drop-off locations making it much more convenient for the customer as well as having the option to mail the good back by easily printing a pre-paid return label.
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Narvar
If you're not on a platform that has a branded post-purchase landing page or in-email estimated delivery date script, Narvar provides this experience. It's a nice-to-have for any brand that wants to provide a seamless, branded shopping experience for their customers. Narvar's grown rapidly and it seems they are increasing costs, which may be prohibitive and hard to justify for smaller companies.
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Pros
Happy Returns
  • Makes the return process easy for customers
  • It's easy for our customer service team to manager
  • Has a seamless Shopify integration
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Narvar
  • Narvar offered us a turn-key solution that we had up and running in less than a month.
  • Narvar offered several out of the box widgets (solutions) to help build/customize content (calendar view, milestone icons, SMS messaging and personalize content based on items purchased).
  • Narvar's solution is scalable/expandable to include returns (once we are ready).
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Cons
Happy Returns
  • Currently there is no API to GET or POST data
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Narvar
  • Pricing is much more expensive than competitors.
  • UI Design is often lacking.
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Support Rating
Happy Returns
No answers on this topic
Narvar
Once it's set up, it doesn't require much support. We used to have quarterly or bi-annual touch bases with an account person to review our rating and customer usage but haven't heard from them in a while - either because we're too small or they got rid of this interaction. Can't say we miss it though because we can see our rating and feedback, and there is only so much you can do within the confines of the platform without adding on new functionality.
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Alternatives Considered
Happy Returns
We migrated from Narvar to Happy Returns for a number of reasons. Happy Returns had a better Shopify integration and the process for customers to return via the website was much easier for customers. The Happy Returns admin UI is simple, modern, and easy to navigate. Happy Returns offers features like return bars, exchanges, and site credit that allowed us to give our customers options in how they return in an easy way without any development cost. Our experience with Narvar was the opposite.
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Narvar
At the time, Narvar had no other competitors to my knowledge. We looked at building this functionality in house which had a 3 month estimate. Everyone involved happily welcomed the tool.
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Return on Investment
Happy Returns
  • We have seen an increase in customer retention
  • Customer service spends less time servicing return issues
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Narvar
  • Not sure we could attribute ROI to this tool.
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ScreenShots

Happy Returns Screenshots

Screenshot of Make returns beautiful for your business, shoppers, and the planet with returns software and reverse logistics.Screenshot of Reduce costs and retain revenue with returns software and reverse logistics