Happy Returns vs. Webgility

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Happy Returns
Score 10.0 out of 10
N/A
Happy Returns offers what the vendor describes as the industry’s only comprehensive solution to initiate, accept, and process returns. This returns software is designed to enable forward-thinking retailers to reduce refunds and increase exchanges over 36%—2X above the industry average. This also raises customer lifetime value by giving shoppers an easy, frictionless experience, no matter how they choose to return: by mail, in-store, or in-person at over 700 Return Bars nationwide. No…N/A
Webgility
Score 8.7 out of 10
N/A
Webgility is a multichannel eCommerce software which provides automated accounting and inventory management. It is optimized for QuickBooks Desktop and NetSuite users who sell on multiple channels.
$109
per month
Pricing
Happy ReturnsWebgility
Editions & Modules
No answers on this topic
Pro
$109 (billed annually)
per month
Advanced
$199 (billed annually)
per month
Premium
$399 (billed annually)
per month
Offerings
Pricing Offerings
Happy ReturnsWebgility
Free Trial
YesYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsAll plans come with free setup and onboarding, and annual plans get a 60-day money-back guarantee. All customers can add Webgility Intelligence for $20/mo/channel. QuickBooks Desktop customers can automate shipping for $50/mo and pull historical data over 90 days old for a $200 one-time fee.
More Pricing Information
Community Pulse
Happy ReturnsWebgility
Top Pros
Top Cons

No answers on this topic

User Ratings
Happy ReturnsWebgility
Likelihood to Recommend
10.0
(1 ratings)
8.8
(16 ratings)
User Testimonials
Happy ReturnsWebgility
Likelihood to Recommend
Happy Returns
Happy Returns are best suited for retail stores and ecom where customers need to return or exchange goods. Happy Returns have a number of options and levels of return services they can offer. Having return bar partners like FedEx opens up many local return drop-off locations making it much more convenient for the customer as well as having the option to mail the good back by easily printing a pre-paid return label.
Read full review
Webgility
Webgility allows for an accounting based on the real world of our business. We are in control and charge of all of the processes that give dynamic to our businesses. We do not feel near to our business we are near and we can do this with nothing else than the intelligence behind Webgility. Everything is better since we started and we have ourselves still space to put under our reign with the vast amount of methodologies that are implemented at best in Webgility Desktop, Online, and Intelligence. There is positive improvement in the benefits every employee generates with the suites. Cases in which some starts to get in unintended directions can be detected early and corrected with no worse impact. Webgility did not too much enhance our reach to new markets or customers. Our new qualities are getting around but we expect more from the business generating features sets of Webgility. We are still curious about enhancing ourselves and our employees but we already integrated the suites to a significant degree in our processes. We are very satisfied with the POS and markets but there is for us still a lot left out where we are strong and reach our clients and customers.
Read full review
Pros
Happy Returns
  • Makes the return process easy for customers
  • It's easy for our customer service team to manager
  • Has a seamless Shopify integration
Read full review
Webgility
  • This product has seamlessly helped my company in a form of scrutiny that has minimized human errors to almost zero.
  • It ensures an optimal level of accuracy exists when we are in the middle of downloading any sort of customer data.
  • The tailored, customizable, and personalized reporting of this platform is another great aspect of it.
  • I am satisfied with the usability of this software because it is very easy to use plus it has an intuitive interface that is easy to grasp.
  • Customer support of this product is commendable and worth to be praised because they have always been very helpful and supportive in any time of need.
Read full review
Cons
Happy Returns
  • Currently there is no API to GET or POST data
Read full review
Webgility
  • Keeping in mind all the good things said about Webgility there is also a need to pinpoint some loopholes that exist in Webgility so that Webgility can further work on those deprivations in order to bring the best to its users.
  • I feel that the inventory management system of Webgility is pretty basic compared to the overall level of Webgility.
Read full review
Alternatives Considered
Happy Returns
We migrated from Narvar to Happy Returns for a number of reasons. Happy Returns had a better Shopify integration and the process for customers to return via the website was much easier for customers. The Happy Returns admin UI is simple, modern, and easy to navigate. Happy Returns offers features like return bars, exchanges, and site credit that allowed us to give our customers options in how they return in an easy way without any development cost. Our experience with Narvar was the opposite.
Read full review
Webgility
It is one of the best platforms I have ever used. Webgility has been very helpful in mitigating human errors, which leads to so much time-saving. Webgility connects all the pieces, like a messed-up jigsaw puzzle, and keeps the orders synchronized well in Quickbooks.
Read full review
Return on Investment
Happy Returns
  • We have seen an increase in customer retention
  • Customer service spends less time servicing return issues
Read full review
Webgility
  • There is an on-going monthly fee, but our company finds it is well worth it for both the support we recieve as well as the time saved by not manually entering orders into out accounting software from our online store.
  • The biggest ROI is absolutely time saved in entering orders.
Read full review