HappyFox Help Desk vs. ServiceNow Customer Service Management
HappyFox Help Desk vs. ServiceNow Customer Service Management
Product | Rating | Most Used By | Product Summary | Starting Price |
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HappyFox Help Desk | N/A | HappyFox is a web based customer support ticketing system hosted in the cloud. It helps track and manage all customer support requests across multiple channels like email, chats, social media and phone in a centralized ticket support system. It provides integration with other web apps like CRM, live-chats, voice and bug tracking apps. Community forums feature help customers help each other and connect. Mobile versions of Happyfox provide support on the move. | $29 per user/per month | |
ServiceNow Customer Service Management | N/A | Built on the Now Platform, ServiceNow offers their Customer Service Management solution through the Standard and Professional Customer Service Management bundles. Both include agent workspace, knowledge management, survey and assessment module, and the community module, oriented in this edition to support customers rather than internal employees. The Professional bundle also includes performance analytics, predictive intelligence, and related tools to support customer support agents improvement… | N/A |
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Editions & Modules |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
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HappyFox Help Desk | ServiceNow Customer Service Management | |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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HappyFox Help Desk | ServiceNow Customer Service Management | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Salesforce Service Cloud Score 8.7 out of 10 | SAP Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
HappyFox Help Desk | ServiceNow Customer Service Management | |
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Likelihood to Recommend | 9.4 (6 ratings) | 7.4 (6 ratings) |
Likelihood to Renew | 10.0 (1 ratings) | - (0 ratings) |
Usability | - (0 ratings) | 10.0 (1 ratings) |
Support Rating | - (0 ratings) | 9.0 (1 ratings) |
HappyFox Help Desk | ServiceNow Customer Service Management | |
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Likelihood to Recommend | Tenmiles Corporation | ServiceNow |
Pros | Tenmiles Corporation | ServiceNow |
Cons | Tenmiles Corporation | ServiceNow |
Likelihood to Renew | Tenmiles Corporation | ServiceNow No answers on this topic |
Usability | Tenmiles Corporation No answers on this topic | ServiceNow |
Support Rating | Tenmiles Corporation No answers on this topic | ServiceNow |
Alternatives Considered | Tenmiles Corporation | ServiceNow |
Return on Investment | Tenmiles Corporation | ServiceNow |
ScreenShots |