Happy Customer - HappyFox
Hammad Bin Idrees | TrustRadius Reviewer
November 06, 2018

Happy Customer - HappyFox

Score 8 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with HappyFox

At long last, we figured out how to sort out all help issues and inquiries in a single place, as opposed to utilizing a support email or mailing list. Additionally, we cut down on the quantity of clients who might email one help individual separately again and again, as opposed to having their query addressed by whoever happens to be available.
  • HappyFox is restricted in what it can offer (particularly the free version,) yet it functions exceptionally well as a support ticketing framework.
  • Clients have an portal to submit tickets, mind progress, and react to support assistant's updates or plans.
  • Administrators can track tickets, see what's left open, and set up plans that ensure tickets are not overlooked and are given the best possible priority to get dealt with.
  • There are a few features that I would hope to be standard that are not yet accessible. For instance, having different time zones isn't a choice, and clients aren't able to create their own reports, only staff can. So, my staff is required to run those reports for our clients.
  • You can assign tickets to the relevant team or individual systematically, rather than assigning it manually.
  • The great queue functionality, which reduces response time to customers' queries.
  • You can set up auto-replies on customer tickets and on emails.
The dashboard is outwardly charming and is very adaptable. On the off chance that you want to, you can also adjust its format and shading. You can also deal with things, for example, IP address and email servers. Its top to bottom detailing and examination capacity is accompanied by engaging visual design. A key component is HappyFox's capacity to coordinate with different applications, including your site and email records to add even more functionality. However, this requires more specialized knowledge and could involve extra effort. Administration coordination is bolstered directly or through Zapier, an administration joining structure.

HappyFox Feature Ratings

Organize and prioritize service tickets
10
Expert directory
10
Subscription-based notifications
10
ITSM collaboration and documentation
8
Ticket creation and submission
10
Ticket response
8
External knowledge base
8
Internal knowledge base
9
Customer portal
8
IVR
Not Rated
Social integration
9
Email support
10
Help Desk CRM integration
10