Overall Satisfaction with HappyFox
At long last, we figured out how to sort out all help issues and inquiries in a single place, as opposed to utilizing a support email or mailing list. Additionally, we cut down on the quantity of clients who might email one help individual separately again and again, as opposed to having their query addressed by whoever happens to be available.
- HappyFox is restricted in what it can offer (particularly the free version,) yet it functions exceptionally well as a support ticketing framework.
- Clients have an portal to submit tickets, mind progress, and react to support assistant's updates or plans.
- Administrators can track tickets, see what's left open, and set up plans that ensure tickets are not overlooked and are given the best possible priority to get dealt with.
- There are a few features that I would hope to be standard that are not yet accessible. For instance, having different time zones isn't a choice, and clients aren't able to create their own reports, only staff can. So, my staff is required to run those reports for our clients.
- You can assign tickets to the relevant team or individual systematically, rather than assigning it manually.
- The great queue functionality, which reduces response time to customers' queries.
- You can set up auto-replies on customer tickets and on emails.