Item: HappyFox Help Desk
Rating: 9
Author: JAMIE RISSKY

Use Cases and Deployment Scope

HappyFox is used as our main IT ticket system as well as our fleet services. It is currently used from an admin side in IT and Fleet respectively, but anyone in the company can submit tickets for IT help. HappyFox gave us the ability to track and maintain issues throughout our various systems in IT. For fleet it gives the fleet manager the opportunity to manage repairs in a timely manner and reach out directly to the drivers.

Pros and Cons

Tracking
Reporting
Customizing

Reports can be a bit lacking

Return on Investment

Being able to track progress throughout repair
Historical issues

Alternatives Considered

N-able MSP Manager (formerly Solarwinds MSP Manager) and Zendesk Support Suite

HappyFox delivered a more cost effective solution and asset management had no limit. The main problem I saw with the various other services I demoed, was the up charges. The pricing seems manageable until you see that they charge for every 100 or so of this and 100 of that. HappyFox is truly a one-stop shop for us.

Key Insights

Do you think HappyFox Help Desk delivers good value for the price?

Yes

Are you happy with HappyFox Help Desk's feature set?

Yes

Did HappyFox Help Desk live up to sales and marketing promises?

Yes

Did implementation of HappyFox Help Desk go as expected?

Yes

Would you buy HappyFox Help Desk again?

Yes

Other Software Used

Darktrace, Keeper, Nextiva Business Phone Service

Likelihood to Recommend

Honestly, if there is a need for tracking anything from IT and service to maintenance scheduling, they have a solution. I have been beyond pleased with the system and the automation that you can set up. You can customize the tickets themselves, replies, and even round robin assigning. For a smaller team I wouldn't recommend the best bundle, but they also offer more striped down versions that are more cost effective.

One-stop Help Desk Solution

Overall Satisfaction with HappyFox Help Desk