TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    HashiCorp Packer

    Score8.7 out of 10
    N/AHashiCorp Packer automates the creation of machine images, coming out of the box with support to build images for Amazon EC2, CloudStack, DigitalOcean, Docker, Google Compute Engine, Microsoft Azure, QEMU, VirtualBox, and VMware.N/A

    Kickserv

    Score9.3 out of 10
    N/AKickserv is a field service management solution, headquartered in Austin, Texas. It includes features such as dynamic scheduling optimization, invoicing and online payments, and detailed reporting.

    $79

    per month

    Pricing
    HashiCorp PackerKickserv
    Editions & Modules
    No answers on this topic
    Starter
    $79
    per month
    Business
    $159
    per month
    Premium
    $239
    per month
    Solo
    Free
    Offerings
    Pricing Offerings
    HashiCorp PackerKickserv
    Free Trial
    NoNo
    Free/Freemium Version
    YesNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
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    HashiCorp PackerKickserv
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    All AlternativesView all alternativesView all alternatives
    User Ratings
    HashiCorp PackerKickserv
    Likelihood to Recommend
    9.0
    (1 ratings)
    10.0
    (10 ratings)
    Likelihood to Renew
    10.0
    (1 ratings)
    10.0
    (1 ratings)
    Usability
    10.0
    (1 ratings)
    7.0
    (1 ratings)
    Support Rating
    10.0
    (1 ratings)
    9.0
    (1 ratings)
    Implementation Rating
    10.0
    (1 ratings)
    -
    (0 ratings)
    User Testimonials
    HashiCorp PackerKickserv
    Likelihood to Recommend
    IBM
    We use packer to generate new machine images for multiple platforms on every change to our Configuration Management tools like Chef/Puppet/Ansible It's act single tool for Image building for Multi-provider like AWS/Azure/GCP Helps to achieve Dev/Prod Parity Packer itself doesn't have a state like Terraform. You can't do packer output AMI ID. If you have a scenario where you want to maintain the state for images it would be tough to manage via Packer.
    Incentivized
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    Kickserv
    We use KickServ for nearly every aspect of our operation and cannot think of a scenario when it is "inappropriate" or "less appropriate". It is the backbone of our operation and is used for everything from data gathering to estimates to invoices to payments and accounts receivables to reports to tracking to storage of photos and past invoices. Better searching abilities would be good instead of having to create tags for things we don't know we are going to need later.
    Incentivized
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    Pros
    IBM
    • Multi-provider portability
    • Greater testability
    • Super fast infrastructure deployment
    Incentivized
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    Kickserv
    • Organization - keeps everything organized nicely and has several different filters that you can use to view only the information you need.
    • Simple website - this was important because you want it to load quickly when you are in the office and on the road.
    • Database - keeps track of the things that you enter. This is nice when trying to get information on a product or a price when requested by the customer.
    Incentivized
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    Cons
    IBM
    • Manageability
    • Manageability
    • Manageability
    Incentivized
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    Kickserv
    • Integration with email marketing
    • Advanced searching capabilities (i.e. If I wanted to search for every job I did that had the words "water damage" in their descriptions).
    • More ability to customize templates (like adding additional artwork, pictures)
    Incentivized
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    Likelihood to Renew
    IBM
    We are happy with the use of Packer in our organization. Apart from manageability, I don't find any other drawback with Packer.
    Incentivized
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    Kickserv
    It's perfect for our company. We rely on it. Tech support is great. We're very happy.
    Incentivized
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    Usability
    IBM
    It's best for building Image with many features and benefits.
    Incentivized
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    Kickserv
    It is intuitive enough, but there is some training that will be necessary because of a perceived redundancy within their workflow. It can be hard to distinguish which stage a customer is in (thus what the most important thing to be working on, if you are in sales, for instance) without some training.
    Incentivized
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    Support Rating
    IBM
    I only once required support and it was very smooth.
    Incentivized
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    Kickserv
    Very good technical help. The team is well-versed in their product and what to look for, particularly when interacting with other software platforms. You nearly always get a live person when you call, and if you don't, they will return your call promptly. This is another factor in my client's decision to move forward with their solution.
    Incentivized
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    Implementation Rating
    IBM
    I haven't found any issue in Implementation that itself describes how well this tool is built.
    Incentivized
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    Kickserv
    No answers on this topic
    Alternatives Considered
    IBM
    There are lot of tools in market which does the job for Image creation but all of them are not complete Machine/Image as a code. All other alternatives can create Image partially. Main reason for selecting Packer are Packer is lightweight, portable, and command-line driven Packer helps keep development, staging, and production as similar as possible. Packer automates the creation of any type of machine image Multi-provider portability is the feature to die for
    Incentivized
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    Kickserv
    Easier to use than Salesforce. More robust than Zoho. More functionality that is easier to learn than both.
    Incentivized
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    Return on Investment
    IBM
    • Super fast infrastructure deployment
    • Quick turnaround of infrastructure in multiple cloud using single tool.
    • Increase productivity by reducing time in infrastructure building.
    Incentivized
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    Kickserv
    • We are essentially paper free. No paper work orders.
    • We've been able to avoid a layer of middle management by supplementing this layer with technology. KickServ is a part of that layer.
    • Negatively speaking, like all technology, it has created a void of human level connection. Because we know that we can deliver work orders to our foremen remotely, we are less likely to drive up to the shop and shake a hand or see someone face to face. We had to learn that lesson the hard way, that both technology and human connection are necessary to maintain our culture.
    Incentivized
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