91 Ratings
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Score 7.9 out of 100
16 Ratings
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Score 9.5 out of 100

Feature Set Ratings

  • IBM B2B Cloud Services ranks higher in 3 feature sets: Project Management, Communication, File Sharing & Management

Project Management

7.6

HCL Notes

76%
8.2

IBM B2B Cloud Services

82%
IBM B2B Cloud Services ranks higher in 5/7 features

Task Management

7.0
70%
9 Ratings
8.7
87%
4 Ratings

Gantt Charts

7.0
70%
3 Ratings
7.9
79%
4 Ratings

Scheduling

10.0
100%
9 Ratings
8.7
87%
4 Ratings

Workflow Automation

8.0
80%
6 Ratings
8.7
87%
4 Ratings

Mobile Access

7.0
70%
10 Ratings
6.6
66%
3 Ratings

Search

7.0
70%
9 Ratings
8.4
84%
4 Ratings

Visual planning tools

7.0
70%
3 Ratings
8.6
86%
4 Ratings

Communication

6.5

HCL Notes

65%
8.4

IBM B2B Cloud Services

84%
IBM B2B Cloud Services ranks higher in 7/8 features

Chat

9.0
90%
10 Ratings
7.8
78%
3 Ratings

Notifications

7.0
70%
10 Ratings
8.7
87%
4 Ratings

Discussions

8.0
80%
8 Ratings
8.6
86%
4 Ratings

Surveys

4.0
40%
5 Ratings
8.0
80%
4 Ratings

Internal knowledgebase

5.0
50%
7 Ratings
9.5
95%
4 Ratings

Integrates with GoToMeeting

5.0
50%
4 Ratings
7.0
70%
2 Ratings

Integrates with Gmail and Google Hangouts

7.0
70%
3 Ratings
8.0
80%
2 Ratings

Integrates with Outlook

7.0
70%
6 Ratings
9.6
96%
3 Ratings

File Sharing & Management

6.1

HCL Notes

61%
8.3

IBM B2B Cloud Services

83%
IBM B2B Cloud Services ranks higher in 6/8 features

Versioning

3.0
30%
4 Ratings
8.9
89%
2 Ratings

Video files

3.0
30%
5 Ratings
8.9
89%
2 Ratings

Audio files

3.0
30%
5 Ratings
7.9
79%
2 Ratings

Document collaboration

8.0
80%
8 Ratings
8.9
89%
2 Ratings

Access control

8.0
80%
8 Ratings
7.9
79%
3 Ratings

Advanced security features

8.0
80%
8 Ratings
8.8
88%
2 Ratings

Integrates with Google Drive

8.0
80%
3 Ratings
6.0
60%
2 Ratings

Device sync

8.0
80%
5 Ratings
8.9
89%
2 Ratings

Attribute Ratings

  • IBM B2B Cloud Services is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

8.0

HCL Notes

80%
16 Ratings
8.6

IBM B2B Cloud Services

86%
4 Ratings

Likelihood to Renew

1.7

HCL Notes

17%
5 Ratings

IBM B2B Cloud Services

N/A
0 Ratings

Usability

10.0

HCL Notes

100%
1 Rating

IBM B2B Cloud Services

N/A
0 Ratings

Availability

10.0

HCL Notes

100%
2 Ratings

IBM B2B Cloud Services

N/A
0 Ratings

Performance

10.0

HCL Notes

100%
2 Ratings

IBM B2B Cloud Services

N/A
0 Ratings

Support Rating

9.0

HCL Notes

90%
4 Ratings

IBM B2B Cloud Services

N/A
0 Ratings

Online Training

10.0

HCL Notes

100%
1 Rating

IBM B2B Cloud Services

N/A
0 Ratings

Implementation Rating

9.0

HCL Notes

90%
2 Ratings

IBM B2B Cloud Services

N/A
0 Ratings

Likelihood to Recommend

HCL Technologies

I often work with teams from other country and regions, hence HCL Notes is a very useful platform for internal company management operations. It standardized organisational work standards in most of the offices worldwide. HCL Notes also enables chat with other team around the world that I find very helpful when initiating conversation or just want to have a quick update rather than sending emails and waiting for replies. However, HCL Notes is not very efficient in web browsing and user still need to use other internet service providers.
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IBM

We have just started to use IBM B2B Cloud Services within our department. We were looking for a cloud-based solution to manage all of our partner's B2B processes within a single interface. We did not want to have to go through the hassle of managing any sort of solution ourselves; thus, we came to the conclusion that a cloud-based solution would work best for our department. So far, we have found that the product has been reliable, and not having to worry about maintenance and patch cycles is always a good thing.
Read full review

Pros

HCL Technologies

  • It has a really strong and robust database that's extremely scalable and holds up well to thousands of users and many different environments.
  • It has a really good enterprise-grade framework for development custom database applications
  • All of the custom database applications along with the email all have a nice uniform look and feel so their easy-to-use.
  • I really like how it's developed and supported on every client OS (Windows, OSX, Linux)! The competitors definitely do NOT offer this (M$).
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IBM

  • Document process management
  • Transition services, including planning, design, project management and testing
  • Translation, community and visibility service
  • Trading partner community support
Read full review

Cons

HCL Technologies

  • Notes' backwards compatibility sometimes gets in the way. Menus are cluttered with extraneous, outdated options and features that modern users will never use, and Preferences are often difficult to navigate for those coming from Gmail or Outlook. We have greatly simplified this via Policies, but users still find it daunting to go through all the options that are available.
  • The IBM Notes client for Windows & Mac is essentially the Eclipse Java development platform...so it is HUGE. Performance initially was very slow but IBM has done a good job of speeding things up. As IBM moves more toward cloud-delivered applications, this will not be as much of a problem.
  • Notes and Domino can be complex to manage for administrators who are more accustomed to ActiveDirectory, Group Policy, etc. Editing a notes.ini file to add a feature, or working with XML files by hand to create a SmartUpgrade kit can be daunting to those coming from more modern administrative roles.
  • Some users claim to "hate" Notes mail. While I have heard this less and less over the past 10 years, we have had 3rd party software offer plugins to Outlook and it's rare to see any for Notes.
  • The client update process should be automated more. I would like to see the Notes client update quietly and quickly more like an Adobe software update. If an update fails it should automatically try again without prompting the user over and over.
  • Notes multiple language spell checking is a downloaded add-on Java-based resource that has to be deployed in a convoluted way that is difficult for users to grasp. Therefore any foreign language spell check updates must be done individually per Notes client by IT, which is unfortunate. I would prefer to see that be a "live download" update option for users to get directly from IBM (don't make me download it and put it on my network).
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IBM

  • Can't rely on huge data sets
  • Organizations is huge, it's tough to handle
  • Limited feature sets
Read full review

Pricing Details

HCL Notes

Starting Price

Editions & Modules

HCL Notes editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    IBM B2B Cloud Services

    Starting Price

    Editions & Modules

    IBM B2B Cloud Services editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Likelihood to Renew

      HCL Technologies

      I've been in IT business and as a Programmer/Developer for 20+ years with too many programming languages experiences/back ground (C/C++/Visual Basic/Basic Program/Unix/COBOL/Java). Also with 18+ years with Lotus Notes/IBM Domino, I am still and always think Lotus Notes is the best RAD platform available!. When the time where resource is very limited and the expectation is very high and the turn around is too short, IBM Domino/Notes is the platform to use and it's the only choice available.
      Read full review

      IBM

      No answers on this topic

      Usability

      HCL Technologies

      Easy to use for the user, most of the apps we developed, there is not much need for user training. Most of the times, we just do a demo to the users group and they can pick up from there.
      Read full review

      IBM

      No answers on this topic

      Support Rating

      HCL Technologies

      I've been using the production for a very long time and very happy with it. Also, all the online resources and forums for notes is very friendly and easy/quick for getting help. I found out that compared to Microsoft or Oracle or any other platforms, IBM Notes online forum is the best I have seen.
      Read full review

      IBM

      No answers on this topic

      Implementation Rating

      HCL Technologies

      Implementation is easy and smooth if the requirement is well gathered/documented. Notes is a RAD platform, all projects in Notes is simple in the implementation step.
      Read full review

      IBM

      No answers on this topic

      Alternatives Considered

      HCL Technologies

      Outlook has been considered for years as a replacement platform. Pricing and support staff made it prohibitive. Our long-time use of Microsoft Office productivity suite naturally led us to consider the adoption of Office365. A recent investigation told us that Azure Cloud services propel an O365 solution to the forefront. Early adopters in international divisions have paved the way for Azure and O365.
      Read full review

      IBM

      IBM B2B Cloud Services stands out among the competition with its solid performance, wealth of features, and multiple platform compatibility. While it can be more expensive than competitive services, its core components are powerful enough to work with multiple levels of marketing campaigns and outreach efforts. The service works well among different levels of clients and can be utilized better across different viewing devices
      Read full review

      Return on Investment

      HCL Technologies

      • Over the years, we have lost countless hours of productivity from the thousands of crashes we have experienced.
      • One benefit of IBM Notes is that it is very simple to train a new user on. Many people prefer and are familiar with Google tools, but those that use IBM Notes have very little trouble acclimating themselves.
      Read full review

      IBM

      • We feel that IBM B2B Cloud Services will drive down our maintenance costs because my group is no longer responsible for patching and maintaining infrastructure.
      • High availability of IBM B2B Cloud Services will allow us to have a greater up time with less downtime.
      • Having a single platform where all B2B integrations are shown and presented in a single interface will allow us to quickly and effectively manage those integrations and see which ones are really needed. A single view will provide instant visibility into any sort of problems that may arise as well.
      Read full review

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