What users are saying about
2 Ratings
37 Ratings
2 Ratings
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Score 10 out of 100
37 Ratings
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Score 8.7 out of 100

Attribute Ratings

  • Help.com is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

10.0

Help.com

100%
1 Rating
8.6

Zoho SalesIQ

86%
13 Ratings

Support Rating

10.0

Help.com

100%
2 Ratings

Zoho SalesIQ

N/A
0 Ratings

Likelihood to Recommend

Help.com

Help.com is well suited for companies with sales and support departments who have the employee size to manage and respond to visitors chatting. I think a less appropriate scenario would be a company that does not have the employee size to manage the inbound chats as it makes it less valuable if you cannot interact quickly.
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Zoho Corporation

If you are facing issues of agents not being able to respond to queries, which is usually faced with our tools, Zoho SalesIQ is probably the best choice as the default notification is very loud and clear hence makes sure that no chat query is left unattended. The desktop application of Zoho SalesIQ for Windows, Linux, and MAC OS is a superb feature not offered by many other chat applications. The geographical locations of website visitors are sometimes not very accurate hence it is advised not to always rely on it and better reconfirm it from the lead.
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Pros

Help.com

  • User interface is clean and easy to navigate
  • Helpful support
  • Accurately captures information from the person you are chatting with
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Zoho Corporation

  • It has helped us increase our revenues by a significant margin over the last few years. Technical help is quite quick to respond.
  • UI that is convenient and practical. It's simple to use and understand. We value being able to see how users arrive at our site.
  • Zoho SalesIQ has a fantastic live chat feature that includes a notification, monitoring and reporting system.
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Cons

Help.com

  • Download chat transcripts easier
  • More pre-set responses
  • Canned responses
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Zoho Corporation

  • Overall it's a very simple tool that doesn't offer a lot of complexity or expanded tools
  • Even though it's all in the Zoho family, it doesn't work seemlessly with CRM or other Zoho products
  • Not always the best at identifying similar users across different browsers, devices, etc
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Pricing Details

Help.com

Starting Price

$0 per simultaneous active user

Editions & Modules

Help.com editions and modules pricing
EditionModules
Help.com Chat$80 per month1

Footnotes

  1. per simultaneous active user

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

No setup fee

Additional Details

Help.com Chat comes with unlimited logins and scales with your business.

Zoho SalesIQ

Starting Price

$0 per month per user

Editions & Modules

Zoho SalesIQ editions and modules pricing
EditionModules
Free01
Basic102
Professional173
Enterprise254

Footnotes

  1. per month per user
  2. per month per user
  3. per month per user
  4. per month per user

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

Optional

Additional Details

Support Rating

Help.com

Help.com is easy to use, easy to train new employees to use, very helpful to clients and prospects, helps us generate revenue, resolve customer issues, and maintain a happy customer base. Being available at the convenience of your clients and prospects is necessary and Help.com helps make this possible without a struggle.
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Zoho Corporation

No answers on this topic

Alternatives Considered

Help.com

Help.com stacks up against competitors with their pricing, interface, features and support. I have used similar products in the past but Help.com is by far the best solution. I highly encourage you to use Help.com for your business and see for yourself why they are the best option for you.

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Zoho Corporation

Tawk to was nice but it was missing a lot of features that Zoho SalesIQ has. And a massively important advantage that SalesIQ had was that it integrated with other Zoho apps that we already used. The pricing of Zoho SalesIQ was also very attractive, we felt that it offered a great bang for our buck.
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Return on Investment

Help.com

  • Positive with inbound sales prospects
  • Positive with current client sales
  • Positive with customer support SLA
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Zoho Corporation

  • We interact with about 50 visitors a month and it's great when we can see the full picture, to see and interact based on whether they are a new contact or a long-time customer.
  • Capturing new website visitors at the time that they have a question about your product is important.
  • Missing chats can be frustrating.
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Screenshots

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