What users are saying about
2 Ratings
33 Ratings
2 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 10 out of 100
33 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 9 out of 100

Likelihood to Recommend

Help.com

Help.com is well suited for companies with sales and support departments who have the employee size to manage and respond to visitors chatting. I think a less appropriate scenario would be a company that does not have the employee size to manage the inbound chats as it makes it less valuable if you cannot interact quickly.
Brittany Schwarz | TrustRadius Reviewer

Zoho SalesIQ

This is being used to make it easier for our sales staff to add leads and follow up with them. Our sales team has found it considerably easier to maintain track of leads generated by this service because of the connectivity with CRM. We wanted to learn more about our customers' habits. This work is made incredibly simple and straightforward to accomplish with SalesIQ. It makes a big difference to chat with and engage with customers at the correct time without being aggressive.
Anonymous | TrustRadius Reviewer

Pros

Help.com

  • User interface is clean and easy to navigate
  • Helpful support
  • Accurately captures information from the person you are chatting with
Brittany Schwarz | TrustRadius Reviewer

Zoho SalesIQ

  • The mobile app is fantastic so our agents can pick up support queries even on their phones.
  • It integrates really well with Zoho Desk and Zoho CRM. We use Zoho desk for our ticketing queries and it is really easy to convert a SalesIQ chat to a ticket for further support.
  • It also captures some very useful extra data on users (like their location, device etc) which can be useful for both troubleshooting and sales related purposes.
Anonymous | TrustRadius Reviewer

Cons

Help.com

  • Download chat transcripts easier
  • More pre-set responses
  • Canned responses
Brittany Schwarz | TrustRadius Reviewer

Zoho SalesIQ

  • The software fails to know when one visits the site through a mobile application.
  • Zoho SalesIQ free version has limited features.
  • Understanding UI sometimes is hard/complicated.
Jessica Bwire | TrustRadius Reviewer

Support Rating

Help.com

Help.com 10.0
Based on 2 answers
Help.com is easy to use, easy to train new employees to use, very helpful to clients and prospects, helps us generate revenue, resolve customer issues, and maintain a happy customer base. Being available at the convenience of your clients and prospects is necessary and Help.com helps make this possible without a struggle.
Brittany Schwarz | TrustRadius Reviewer

Zoho SalesIQ

No score
No answers yet
No answers on this topic

Alternatives Considered

Help.com

Help.com stacks up against competitors with their pricing, interface, features and support. I have used similar products in the past but Help.com is by far the best solution. I highly encourage you to use Help.com for your business and see for yourself why they are the best option for you.

Brittany Schwarz | TrustRadius Reviewer

Zoho SalesIQ

SalesIQ puts the full control of your website chat into your hands. I don't know that it's better or worse than any other service out there. It really just depends on your needs. If you already have Zoho One, this is a great tool, and you won't need another 3rd party chat provider for your website. If you don't have Zoho One, I don't know that you make a special effort to just have this app.
John Hinson | TrustRadius Reviewer

Return on Investment

Help.com

  • Positive with inbound sales prospects
  • Positive with current client sales
  • Positive with customer support SLA
Brittany Schwarz | TrustRadius Reviewer

Zoho SalesIQ

  • We interact with about 50 visitors a month and it's great when we can see the full picture, to see and interact based on whether they are a new contact or a long-time customer.
  • Capturing new website visitors at the time that they have a question about your product is important.
  • Missing chats can be frustrating.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

Help.com

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Help.com Editions & Modules

Edition
Help.com Chat$80 per month1
  1. per simultaneous active user
Additional Pricing Details
Help.com Chat comes with unlimited logins and scales with your business.

Zoho SalesIQ

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Zoho SalesIQ Editions & Modules

Additional Pricing Details

Add comparison