Help Desk Migration is a tool used to transfer data from one platform to another securely, accurately, and with no downtime.
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VirtaMove
Score10 out of 10
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VirtaMove (formerly AppZero), offers the eponymous VirtaMove Migration Intelligence Suite allowing the user to move legacy apps to modern, secure servers.
Any time you have a complex migration project where losing critical data isn't an option. We previously used Help Desk Migration to migrate from Salesforce Service Cloud to Zendesk, and after a seamless migration, they were the perfect partner to enlist for the migration to Odoo Helpdesk. If you need reliability, structured mapping, and a communicative team to guide you through the process, this platform is for you.
Best suited for applications where installing from scratch is not an option or a very difficult one. Migrating applications that you are familiar with, you have support for or have done in the past, via AppZero, in my experience, may become more time/resource consuming. In my environment it makes little sense for example to migrate an Office Suite via AppZero. Good at collapsing tiers (e.g. old application whose demand has waned and it no longer needs to serve large number of users). The score is awarded is a bit misleading, AppZero is invaluable when you have no other choice but for mainstream applications its value drops.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Transitioning work among their staff - we talked to 4 different people during the project, and ever single person was up to speed on the work and status
When documentation regarding the implementation of an application is missing (e.g. old versions and support is prohibitive to obtain, or in case of homegrown applications) it becomes the tool available to perform the migration.
There is always a back-out option, and different approaches/attempts can be made.
Will provide you insight on what otherwise would be a "blackbox" application.
Allows you to consolidated multi-tiered applications into fewer/single tiers.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Overall, the service is very easy to use. The only hang up I ran into was that it's difficult to avoid re-running the demo once the demo is complete and you're ready to look at the full migration options.
Mainly used vendor PS teams and individual consultants in the past plus some more enterprise-gearer ETL platforms. Relokia's Help Desk Migration service beats them all by a massive margin due to low cost, high speed and low complexity
I have not use any other application for this purpose. I've selected AppZero based on peer recommendation and found it to fulfill the functionality I was looking for.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
In terms of time spent, Help Desk Migration cut our time down to just a fraction of what it would have been had we migrated the articles ourselves. This saved us a tremendous amount of time, manpower, and overtime.
It has certainly proved to be a worthwhile investment. There were cases where to migrate an application several versions behind with lapsed support would've been a many zeroes expense. Done via AppZero, it was a LOT cheaper.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
