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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Help Lightning

    Score10 out of 10
    Enterprise companies (1,001+ employees)
    Help Lightning in Birmingham aims to reimagine how businesses, customers and employees are able to give and receive help using Virtual Expertise. The vendor states their merged reality adds missing visual cues, gestures, and non-verbal communication methods to any session. While providing remote assitance, users simply simply reach into a device's field of view and a colleague will see the user's hand merged into their field of view. Users can telestrate, freeze images, use hand gestures,…

    $75,000

    per year

    HeyOrca

    Score10 out of 10
    Small Businesses (1-50 employees)
    HeyOrca is a solution that allows an agency’s clients to review and approve upcoming social media content. The vendor aims to help agencies save time by moving away from using spreadsheets and docs to communicate and obtain approvals from their clients. With this solution, no logins or spreadsheets are needed. Agencies can invite clients into a visual stakeholder-friendly view where they can approve and provide feedback without needing to sign up. Agencies can also record every change made to…

    $59

    per month per calendar

    Pricing
    Help LightningHeyOrca
    Editions & Modules
    Enterprise
    $75,000
    per year per installation
    Solo
    $0
    Basic
    $59
    per month per calendar
    Standard
    $99.00
    per month per calendar
    Pro
    $149
    per month per calendar
    Offerings
    Pricing Offerings
    Help LightningHeyOrca
    Free Trial
    NoYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeOptionalNo setup fee
    Additional DetailsSolutions are available as an annual subscription and the pricing is based on the number of licenses. The price per license will vary based on the number of experts providing help and the number of technicians or engineers needing help.Plans start at: $99 USD Per Month. From there, the price scales according to your needs, up to a maximum of $499 USD per month.
    More Pricing Information
    Features
    Help LightningHeyOrca
    Publishing
    Comparison of Publishing features of Help Lightning and HeyOrca
    Feature
    Help Lightning
    -
    Ratings
    HeyOrca
    8.3
    6 Ratings
    2% above category average
    Content planning and scheduling00 Ratings10.06 Ratings
    Audience targeting00 Ratings7.04 Ratings
    Workflow management00 Ratings8.06 Ratings
    Engagement
    Comparison of Engagement features of Help Lightning and HeyOrca
    Feature
    Help Lightning
    -
    Ratings
    HeyOrca
    9.0
    5 Ratings
    10% above category average
    Bulk actions00 Ratings9.05 Ratings
    Channel coverage/integration
    Comparison of Channel coverage/integration features of Help Lightning and HeyOrca
    Feature
    Help Lightning
    -
    Ratings
    HeyOrca
    9.3
    6 Ratings
    11% above category average
    Twitter00 Ratings10.06 Ratings
    Facebook00 Ratings9.06 Ratings
    LinkedIn00 Ratings9.06 Ratings
    Instagram00 Ratings9.06 Ratings
    Account management
    Comparison of Account management features of Help Lightning and HeyOrca
    Feature
    Help Lightning
    -
    Ratings
    HeyOrca
    8.0
    6 Ratings
    1% above category average
    Role-based user permissions & privileges00 Ratings9.06 Ratings
    Mobile access00 Ratings7.06 Ratings
    Best Alternatives
    Help LightningHeyOrca
    Small Businesses
    LogMeIn Rescue
    Score8.2 out of 10
    Sendible
    Score7.2 out of 10
    Medium-sized Companies
    BeyondTrust Remote Support
    Score8.6 out of 10
    Emplifi
    Score8.9 out of 10
    Enterprises
    TeamViewer
    Score8.6 out of 10
    Salesforce Marketing Cloud Social Studio (discontinued)
    Score8.1 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Help LightningHeyOrca
    Likelihood to Recommend
    10.0
    (1 ratings)
    10.0
    (6 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    10.0
    (1 ratings)
    Usability
    -
    (0 ratings)
    10.0
    (2 ratings)
    Support Rating
    -
    (0 ratings)
    10.0
    (1 ratings)
    User Testimonials
    Help LightningHeyOrca
    Likelihood to Recommend
    Help Lightning
    I think that there are different scenarios where the platform can be used, an example is the realization of remote consultancies, individually or in the group. In this sense, I must highlight that it is great whenever you need to work with other people while sharing information, videos, or specific content.
    Incentivized
    Read full review
    HeyOrca
    HeyOrca is perfect for the social post editing. For example, when I send the content link to my clients, they can easily go in and comment on posts that need editing rather than having to email me changes. Essentially it streamlines client/agency communication. It is perfect for a smaller agency who has less than 20 clients. I think HeyOrca is not for those whose main content is blogs and corresponding social posts. WordPress isn't Integrated, making it inconvenient to manage.
    Incentivized
    Read full review
    Pros
    Help Lightning
    • Sharing graphics, images and other resources.
    • Connect remotely with different experts.
    • Favors team work, even remotely.
    Incentivized
    Read full review
    HeyOrca
    • Provides client friendly view that allows clients to easily see what content will look like on their social platforms.
    • Provides a one-stop option for multiple client and platform content to live.
    • Great customer service and extremely responsive help center.
    • Easy to use and learn interface.
    Incentivized
    Read full review
    Cons
    Help Lightning
    • It needs a strong network or signal connection.
    • Nothing else.
    Incentivized
    Read full review
    HeyOrca
    • We had some issues with the timing of posts and posts not going out when they updated their platform recently.
    • Missing out on posting directly to Instagram (we have to use another platform for this).
    • Doesn't support Instagram stories, so we have to denote which ones are for Instagram stories and which ones are for Instagram newsfeed.
    Incentivized
    Read full review
    Likelihood to Renew
    Help Lightning
    No answers on this topic
    HeyOrca
    We decided today that we were renewing our use
    Incentivized
    Read full review
    Usability
    Help Lightning
    No answers on this topic
    HeyOrca
    Hey Orca has a lot of really great features, they make the workflow really easy and are extremely available for help with questions. I think there are some minor workflow issues that it could overcome and features it could add on that are available in other apps. It definitely doesn't offer the best analytics and also hasn't offered single image direct publishing like hootsuite does. Yet, it's benefits outweigh those minor inconveniences for our team
    Incentivized
    Read full review
    Support Rating
    Help Lightning
    No answers on this topic
    HeyOrca
    Support is really helpful and always giving their best to assist us.
    Incentivized
    Read full review
    Alternatives Considered
    Help Lightning
    I think it is very important to make it clear that most of these tools compliment and complement each other rather than oppose or surpass each other. In this sense, it is important to know when to apply one or the other, in addition to taking the time to get to know them thoroughly and master their functionalities. However, the different tools that Help Lightning contain put it above most platforms used for remote conferencing.
    Incentivized
    Read full review
    HeyOrca
    HeyOrca is definitely more for the agency level than Hootsuite. Hootsuite is fairly limited, even at its larger plans. HeyOrca is geared towards agencies, and that is definitely clear in the interface and arrangement. Hootsuite sure seems like more of a consumer product than a B2B product in my opinion.
    Incentivized
    Read full review
    Return on Investment
    Help Lightning
    • Makes work team better, even remotely.
    • Allows to share important information and get constantly retro alimentations.
    • Helps us to respect the Covid-19 prevention measures, while continue working.
    Incentivized
    Read full review
    HeyOrca
    • Sustains our clients due to its layout and user-friendliness
    • Doesn't really allow for a lot of SEO work in the platform which doesn't help get clients
    Incentivized
    Read full review
    ScreenShots

    Help Lightning Screenshots

    Screenshot of Help Lightning's AR-enabled Remote Visual Guidance software.Screenshot of An expert providing help can reach into the field of view of an onsite technician or customer.Screenshot of Common tools can also be brought into the field of view to help solve problems.Screenshot of Product experts can work virtually side-by-side with anyone, anywhere in the world.Screenshot of Help Lightning supports problem solving involving complex and critical equipment.

    HeyOrca Screenshots

    Product screenshotProduct screenshotProduct screenshotProduct screenshot