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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Help Lightning

    Score10 out of 10
    Enterprise companies (1,001+ employees)
    Help Lightning in Birmingham aims to reimagine how businesses, customers and employees are able to give and receive help using Virtual Expertise. The vendor states their merged reality adds missing visual cues, gestures, and non-verbal communication methods to any session. While providing remote assitance, users simply simply reach into a device's field of view and a colleague will see the user's hand merged into their field of view. Users can telestrate, freeze images, use hand gestures,…

    $75,000

    per year

    IBM B2B Cloud Services

    Score9.3 out of 10
    N/AIBM B2B Cloud Services provide capabilities for streamlining on-boarding of trading partners. It also allows shared business process to be handled more effectively due to better visibility and control.N/A
    Pricing
    Help LightningIBM B2B Cloud Services
    Editions & Modules
    Enterprise
    $75,000
    per year per installation
    No answers on this topic
    Offerings
    Pricing Offerings
    Help LightningIBM B2B Cloud Services
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeOptionalNo setup fee
    Additional DetailsSolutions are available as an annual subscription and the pricing is based on the number of licenses. The price per license will vary based on the number of experts providing help and the number of technicians or engineers needing help.—
    More Pricing Information
    Features
    Help LightningIBM B2B Cloud Services
    Project Management
    Comparison of Project Management features of Help Lightning and IBM B2B Cloud Services
    Feature
    Help Lightning
    -
    Ratings
    IBM B2B Cloud Services
    8.2
    4 Ratings
    6% above category average
    Task Management00 Ratings8.74 Ratings
    Gantt Charts00 Ratings7.94 Ratings
    Scheduling00 Ratings8.74 Ratings
    Workflow Automation00 Ratings8.74 Ratings
    Mobile Access00 Ratings6.63 Ratings
    Search00 Ratings8.44 Ratings
    Visual planning tools00 Ratings8.64 Ratings
    Communication
    Comparison of Communication features of Help Lightning and IBM B2B Cloud Services
    Feature
    Help Lightning
    -
    Ratings
    IBM B2B Cloud Services
    8.4
    4 Ratings
    5% above category average
    Chat00 Ratings7.83 Ratings
    Notifications00 Ratings8.74 Ratings
    Discussions00 Ratings8.64 Ratings
    Surveys00 Ratings8.04 Ratings
    Internal knowledgebase00 Ratings9.54 Ratings
    Integrates with GoToMeeting00 Ratings7.02 Ratings
    Integrates with Gmail and Google Hangouts00 Ratings8.02 Ratings
    Integrates with Outlook00 Ratings9.63 Ratings
    File Sharing & Management
    Comparison of File Sharing & Management features of Help Lightning and IBM B2B Cloud Services
    Feature
    Help Lightning
    -
    Ratings
    IBM B2B Cloud Services
    8.3
    3 Ratings
    3% above category average
    Versioning00 Ratings8.92 Ratings
    Video files00 Ratings8.92 Ratings
    Audio files00 Ratings7.92 Ratings
    Document collaboration00 Ratings8.92 Ratings
    Access control00 Ratings7.93 Ratings
    Advanced security features00 Ratings8.82 Ratings
    Integrates with Google Drive00 Ratings6.02 Ratings
    Device sync00 Ratings8.92 Ratings
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    Help LightningIBM B2B Cloud Services
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    Score8.2 out of 10
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    Score9.5 out of 10
    Medium-sized Companies
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    Score8.6 out of 10
    Troop Messenger
    Score9.8 out of 10
    Enterprises
    TeamViewer
    Score8.6 out of 10
    Cisco Business Edition 7000 (discontinued)
    Score9 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Help LightningIBM B2B Cloud Services
    Likelihood to Recommend
    10.0
    (1 ratings)
    8.6
    (4 ratings)
    User Testimonials
    Help LightningIBM B2B Cloud Services
    Likelihood to Recommend
    Help Lightning
    I think that there are different scenarios where the platform can be used, an example is the realization of remote consultancies, individually or in the group. In this sense, I must highlight that it is great whenever you need to work with other people while sharing information, videos, or specific content.
    Incentivized
    Read full review
    IBM
    We have just started to use IBM B2B Cloud Services within our department. We were looking for a cloud-based solution to manage all of our partner's B2B processes within a single interface. We did not want to have to go through the hassle of managing any sort of solution ourselves; thus, we came to the conclusion that a cloud-based solution would work best for our department. So far, we have found that the product has been reliable, and not having to worry about maintenance and patch cycles is always a good thing.
    Incentivized
    Read full review
    Pros
    Help Lightning
    • Sharing graphics, images and other resources.
    • Connect remotely with different experts.
    • Favors team work, even remotely.
    Incentivized
    Read full review
    IBM
    • Document process management
    • Transition services, including planning, design, project management and testing
    • Translation, community and visibility service
    • Trading partner community support
    Incentivized
    Read full review
    Cons
    Help Lightning
    • It needs a strong network or signal connection.
    • Nothing else.
    Incentivized
    Read full review
    IBM
    • Can't rely on huge data sets
    • Organizations is huge, it's tough to handle
    • Limited feature sets
    Incentivized
    Read full review
    Alternatives Considered
    Help Lightning
    I think it is very important to make it clear that most of these tools compliment and complement each other rather than oppose or surpass each other. In this sense, it is important to know when to apply one or the other, in addition to taking the time to get to know them thoroughly and master their functionalities. However, the different tools that Help Lightning contain put it above most platforms used for remote conferencing.
    Incentivized
    Read full review
    IBM
    IBM B2B Cloud Services stands out among the competition with its solid performance, wealth of features, and multiple platform compatibility. While it can be more expensive than competitive services, its core components are powerful enough to work with multiple levels of marketing campaigns and outreach efforts. The service works well among different levels of clients and can be utilized better across different viewing devices
    Incentivized
    Read full review
    Return on Investment
    Help Lightning
    • Makes work team better, even remotely.
    • Allows to share important information and get constantly retro alimentations.
    • Helps us to respect the Covid-19 prevention measures, while continue working.
    Incentivized
    Read full review
    IBM
    • We feel that IBM B2B Cloud Services will drive down our maintenance costs because my group is no longer responsible for patching and maintaining infrastructure.
    • High availability of IBM B2B Cloud Services will allow us to have a greater up time with less downtime.
    • Having a single platform where all B2B integrations are shown and presented in a single interface will allow us to quickly and effectively manage those integrations and see which ones are really needed. A single view will provide instant visibility into any sort of problems that may arise as well.
    Incentivized
    Read full review
    ScreenShots

    Help Lightning Screenshots

    Screenshot of Help Lightning's AR-enabled Remote Visual Guidance software.Screenshot of An expert providing help can reach into the field of view of an onsite technician or customer.Screenshot of Common tools can also be brought into the field of view to help solve problems.Screenshot of Product experts can work virtually side-by-side with anyone, anywhere in the world.Screenshot of Help Lightning supports problem solving involving complex and critical equipment.