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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Help Lightning

    Score10 out of 10
    Enterprise companies (1,001+ employees)
    Help Lightning in Birmingham aims to reimagine how businesses, customers and employees are able to give and receive help using Virtual Expertise. The vendor states their merged reality adds missing visual cues, gestures, and non-verbal communication methods to any session. While providing remote assitance, users simply simply reach into a device's field of view and a colleague will see the user's hand merged into their field of view. Users can telestrate, freeze images, use hand gestures,…

    $75,000

    per year

    Nextcloud

    Score8.6 out of 10
    N/ANextcloud offers their open source, self-hosted Content Collaboration Platform, combining what they describe as an easy user interface for consumer-grade cloud solutions with the security and compliance measures enterprises need. Nextcloud brings together universal access to data through mobile, desktop and web interfaces with next-generation, on-premise secure communication and collaboration features like real-time document editing, chat and video calls, putting them under…N/A
    Pricing
    Help LightningNextcloud
    Editions & Modules
    Enterprise
    $75,000
    per year per installation
    No answers on this topic
    Offerings
    Pricing Offerings
    Help LightningNextcloud
    Free Trial
    NoYes
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    YesYes
    Entry-level Setup FeeOptionalOptional
    Additional DetailsSolutions are available as an annual subscription and the pricing is based on the number of licenses. The price per license will vary based on the number of experts providing help and the number of technicians or engineers needing help.—
    More Pricing Information
    Community Pulse
    Help LightningNextcloud
    Considered Both Products
    Help Lightning
    No answer on this topic
    Nextcloud
    No answer on this topic
    Key User Insights
    Would buy again
    No answers on this topic
    100%
    Would buy again
    13 Answers
    Delivers good value for the price
    No answers on this topic
    100%
    Delivers good value for the price
    13 Answers
    Happy with the feature set
    No answers on this topic
    100%
    Happy with the feature set
    13 Answers
    Lived up to sales and marketing promises
    No answers on this topic
    100%
    Lived up to sales and marketing promises
    11 Answers
    Implementation went as expected
    No answers on this topic
    100%
    Implementation went as expected
    13 Answers
    Features
    Help LightningNextcloud
    File Sharing & Management
    Comparison of File Sharing & Management features of Help Lightning and Nextcloud
    Feature
    Help Lightning
    -
    Ratings
    Nextcloud
    8.9
    13 Ratings
    6% above category average
    Versioning00 Ratings8.511 Ratings
    Video files00 Ratings8.012 Ratings
    Audio files00 Ratings9.511 Ratings
    Document collaboration00 Ratings8.010 Ratings
    Access control00 Ratings9.013 Ratings
    File search00 Ratings9.012 Ratings
    Device sync00 Ratings10.013 Ratings
    Cloud Storage Security & Administration
    Comparison of Cloud Storage Security & Administration features of Help Lightning and Nextcloud
    Feature
    Help Lightning
    -
    Ratings
    Nextcloud
    9.2
    13 Ratings
    6% above category average
    User and role management00 Ratings8.013 Ratings
    File organization00 Ratings9.512 Ratings
    Device management00 Ratings10.010 Ratings
    Cloud Storage Platform
    Comparison of Cloud Storage Platform features of Help Lightning and Nextcloud
    Feature
    Help Lightning
    -
    Ratings
    Nextcloud
    8.5
    12 Ratings
    2% below category average
    Performance00 Ratings8.012 Ratings
    Reliability00 Ratings9.012 Ratings
    Storage Reports00 Ratings8.510 Ratings
    Best Alternatives
    Help LightningNextcloud
    Small Businesses
    LogMeIn Rescue
    Score8.2 out of 10
    IDrive Online Backup and Object Storage e2
    Score9.1 out of 10
    Medium-sized Companies
    BeyondTrust Remote Support
    Score8.6 out of 10
    Apple iCloud
    Score8.4 out of 10
    Enterprises
    TeamViewer
    Score8.6 out of 10
    ownCloud
    Score9.2 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Help LightningNextcloud
    Likelihood to Recommend
    10.0
    (1 ratings)
    8.5
    (13 ratings)
    Usability
    -
    (0 ratings)
    9.0
    (2 ratings)
    Support Rating
    -
    (0 ratings)
    9.0
    (1 ratings)
    User Testimonials
    Help LightningNextcloud
    Likelihood to Recommend
    Help Lightning
    I think that there are different scenarios where the platform can be used, an example is the realization of remote consultancies, individually or in the group. In this sense, I must highlight that it is great whenever you need to work with other people while sharing information, videos, or specific content.
    Incentivized
    Read full review
    Nextcloud
    For a SOHO business, this solution is ideal. You don't need to administrative overhead of other products like GSuite, and it saves licensing costs. The maintenance effort is minimal as long as you use their default applications. Migrations to newer versions can be done with a few commands and run automatically. If you're planning on using Nextcloud in large deployments with many users, you'll start to see higher costs on your resources and maintenance. There will be a point at which Gsuite becomes easier to manage.
    Read full review
    Pros
    Help Lightning
    • Sharing graphics, images and other resources.
    • Connect remotely with different experts.
    • Favors team work, even remotely.
    Incentivized
    Read full review
    Nextcloud
    • Remote collaboration platform with just the right tools.
    • Ease of access from any device, anywhere.
    • Solid templates for development teams to collaborate without distraction.
    Incentivized
    Read full review
    Cons
    Help Lightning
    • It needs a strong network or signal connection.
    • Nothing else.
    Incentivized
    Read full review
    Nextcloud
    • Slow in comparison to other solutions
    • May be complex for the start since there are lots of apps and features
    • May be not focusing on core topics
    Incentivized
    Read full review
    Usability
    Help Lightning
    No answers on this topic
    Nextcloud
    It's easy to use and easy to maintain. It also provides many useful programs and plugins to make work even more productive; just check what's available and how you could use them to your advantage. Also, check the Nextcloud Files app on your phone, which makes everything available at the touch of your fingers.
    Incentivized
    Read full review
    Support Rating
    Help Lightning
    No answers on this topic
    Nextcloud
    I never needed support as everything always worked fine. The documentation on Nextcloud website is extensive and clear. The community is very active on the forum and should support you if you don't already find what you are looking for.
    Read full review
    Alternatives Considered
    Help Lightning
    I think it is very important to make it clear that most of these tools compliment and complement each other rather than oppose or surpass each other. In this sense, it is important to know when to apply one or the other, in addition to taking the time to get to know them thoroughly and master their functionalities. However, the different tools that Help Lightning contain put it above most platforms used for remote conferencing.
    Incentivized
    Read full review
    Nextcloud
    Nextcloud stacks up pretty well against Mattermost and ownCloud. I really appreciate the fact that Nextcloud seems to integrate with other products pretty seamlessly and allows for extensibility that our product team can extend and improve functionality without a tremendous ramp-up time. We once used ownCloud in previous years, but they went the wrong way, and have found Nextcloud to be the right direction over time.
    Incentivized
    Read full review
    Return on Investment
    Help Lightning
    • Makes work team better, even remotely.
    • Allows to share important information and get constantly retro alimentations.
    • Helps us to respect the Covid-19 prevention measures, while continue working.
    Incentivized
    Read full review
    Nextcloud
    • It allowed us access to our files from any device over the internet.
    • It helped manage and organize our file sharing with third parties.
    • It provided a secure wrapper for accessing files.
    Read full review
    ScreenShots

    Help Lightning Screenshots

    Screenshot of Help Lightning's AR-enabled Remote Visual Guidance software.Screenshot of An expert providing help can reach into the field of view of an onsite technician or customer.Screenshot of Common tools can also be brought into the field of view to help solve problems.Screenshot of Product experts can work virtually side-by-side with anyone, anywhere in the world.Screenshot of Help Lightning supports problem solving involving complex and critical equipment.

    Nextcloud Screenshots

    Screenshot of Nextcloud HubScreenshot of Nextcloud CalendarScreenshot of Nextcloud Talk