Help Scout vs. PhaseWare Tracker
Help Scout vs. PhaseWare Tracker
Product | Rating | Most Used By | Product Summary | Starting Price |
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Help Scout | N/A | Help Scout is help desk software. The vendor’s value proposition is that that their solution reduces time spent on training users because Help Scout is simple to use and set up and scales like any enterprise product. This solution includes multiple mailboxes to support as many email addresses as needed in order to work collaboratively across teams, and manage several products or brands from one account. Reports on conversation trends, team performance, productivity, and customer happiness are… | $20 per user/per month | |
PhaseWare Tracker | N/A | PhaseWare Tracker from PhaseWare, Inc is a cloud or local-installed customer support solution. | N/A |
Help Scout | PhaseWare Tracker | |||||||||||||||
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Editions & Modules |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Help Scout | PhaseWare Tracker | |
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Top Pros |
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Top Cons |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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Help Scout | PhaseWare Tracker | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | SAP Service Cloud Score 8.7 out of 10 | SAP Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Help Scout | PhaseWare Tracker | |
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Likelihood to Recommend | 10.0 (18 ratings) | - (0 ratings) |
Likelihood to Renew | 7.0 (1 ratings) | - (0 ratings) |
Usability | 9.0 (1 ratings) | - (0 ratings) |
Help Scout | PhaseWare Tracker | |
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Likelihood to Recommend | Help Scout | PhaseWare, Inc No answers on this topic |
Pros | Help Scout | PhaseWare, Inc No answers on this topic |
Cons | Help Scout | PhaseWare, Inc No answers on this topic |
Likelihood to Renew | Help Scout | PhaseWare, Inc No answers on this topic |
Usability | Help Scout | PhaseWare, Inc No answers on this topic |
Alternatives Considered | Help Scout | PhaseWare, Inc No answers on this topic |
Return on Investment | Help Scout | PhaseWare, Inc No answers on this topic |
ScreenShots | Help Scout Screenshots |