Help Scout vs. RocTik Ticketing System
Help Scout vs. RocTik Ticketing System
Product | Rating | Most Used By | Product Summary | Starting Price |
---|---|---|---|---|
Help Scout | N/A | Help Scout is help desk software. The vendor’s value proposition is that that their solution reduces time spent on training users because Help Scout is simple to use and set up and scales like any enterprise product. This solution includes multiple mailboxes to support as many email addresses as needed in order to work collaboratively across teams, and manage several products or brands from one account. Reports on conversation trends, team performance, productivity, and customer happiness are… | $20 per user/per month | |
RocTik Ticketing System | N/A | RocTik Ticketing System is a cloud-based ticketing system from Evayadesk. The solution enables users to create, track, categorize, prioritize and resolve tickets. Both email alerts and real-time reports are included in this help desk solution. | N/A |
Help Scout | RocTik Ticketing System | |||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Editions & Modules |
| No answers on this topic | ||||||||||||||
Offerings |
| |||||||||||||||
Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Help Scout | RocTik Ticketing System | |
---|---|---|
Top Pros |
| No answers on this topic |
Top Cons |
| No answers on this topic |
Help Scout | RocTik Ticketing System | |||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Incident and problem management |
| |||||||||||||||
Self Help Community |
| |||||||||||||||
Multi-Channel Help |
|
Help Scout | RocTik Ticketing System | |
---|---|---|
Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Salesforce Service Cloud Score 8.7 out of 10 | Salesforce Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Help Scout | RocTik Ticketing System | |
---|---|---|
Likelihood to Recommend | 10.0 (18 ratings) | - (0 ratings) |
Likelihood to Renew | 7.0 (1 ratings) | - (0 ratings) |
Usability | 9.0 (1 ratings) | - (0 ratings) |
Help Scout | RocTik Ticketing System | |
---|---|---|
Likelihood to Recommend | Help Scout | EvayaDesk No answers on this topic |
Pros | Help Scout | EvayaDesk No answers on this topic |
Cons | Help Scout | EvayaDesk No answers on this topic |
Likelihood to Renew | Help Scout | EvayaDesk No answers on this topic |
Usability | Help Scout | EvayaDesk No answers on this topic |
Alternatives Considered | Help Scout | EvayaDesk No answers on this topic |
Return on Investment | Help Scout | EvayaDesk No answers on this topic |
ScreenShots | Help Scout Screenshots | RocTik Ticketing System Screenshots |